We are an Interior & Exterior Painting Company locally owned and operated in London for the past 20 years. We are members of the BBB. Our customers have peace of mind that comes from a team of individuals looking to enhance the quality of life for all our customers.Our staff of professionals are fully and completely covered by WSIB. We only hire profess read more...
Buyers need to be very wary of dealing with this company. Heritage Painters offered window cleaning services through on-line seller, Groupon. I purchased a certificate through Groupon to have 20 window panes cleaned by Heritage Painters. The certificate clearly outlined the conditions and that I was to contact Heritage Painters to schedule the services. Upon contacting Heritage Painters I was informed that they would not come to my home to deliver the services sold through Groupon unless I agreed to pay them directly for additional services. I refused and the company refused to schedule an appointment to deliver the services. The company then proceeded to lead Groupon to believe that the certificate had been redeemed and services rendered. It appears this company used Groupon to advertise/sell its services but refuses to fulfill the service unless the customers agrees to pay Heritage Painters directly for additional services. Based on my experience, I would not trust this company to meet any commitments they make.
This individual is not a customer of Heritage Painters and Services. They did purchase a Groupon coupon towards our Full Exterior Window Pane Cleaning Services however did not wish to comply with the Full Terms and Conditions outlined on their Groupon coupon purchase. Heritage Painters & Services was contacted by this Groupon customer requesting to redeem their coupon. At the time of the call, as per policy, the Full Terms and Conditions of their Groupon coupon were reviewed to ensure they were understood and accepted prior to scheduling. This Groupon customer did not agree to the full Terms and Conditions, stating they did not read them in full or understand prior to making the purchase. After supplying further clarification onto the reasoning behind the Terms and Conditions outlined on their Groupon coupon purchase they responded in a hostile manner and demanded the services be completed under their terms, uttering threats of placing slander onto Social Media and Review sites if we did not comply. Heritage Painters & Services felt it best to deny the Groupon coupon and asked the individual to contact Groupon for a full refund. It is disappointing that this is the route they have chosen to take. We do kindly ask, to all of our potential or current customers; if purchasing any coupons towards our services, please read the Terms and Conditions in full. If you have any questions on these terms, please contact us directly and we will be happy to assist.
I purchased their window cleaning service through GroupOn. The crew did an okay job. The picture associated with that promotion, of a window being soaped and squeegee-cleaned, is false advertising. All they do is clean the window panes with a damp rag and then wipe them dry.
Also, the management is neither polite nor courteous. Notably, they run two different GroupOn deals in London, one for window cleaning and one for gutter cleaning. But don't try to buy GroupOns for both, lest you feel like getting a lecture on how GroupOn is a rip-off.
Purchased a Groupon & the company was a no show. Apparently someone didn't input the appt into the computer. Fine. I was totally understanding & didn't say boo. Then I received an email saying taxes were due "as stated in the groupon". The groupon didn't say that. I confirmed with groupon's customer service that it was stated nowhere, and according to groupon, taxes were INCLUDED. So I emailed the company to tell them that. I was told it didn't matter, they wouldn't come if I didn't agree to pay. I asked why they didn't include that in the groupon details. (They've been on Groupon for years, I wondered why they would have neglected that.) I then received a rude reply telling me to take it up with groupon, they're "busy with paying customers". So I cancelled my appt and told the woman that was very rude & then received another nasty reply saying they will never do business with ME, that she's put my name on the "difficult customer list". WOW.
Heritage Painters has a TrustScore™ of 1.9. The average TrustScore™ for other businesses providing similar services in London and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1991|
|Member of TrustedPros Since||2010|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We focus on the details of every Interior and Exterior project from start to finish. Our single goal is to make an experience of positive and lasting value for our customer.
Power wash siding, power wash decks, fences and areas around the home or building required. Environmentally friendly products are only used!
We know you want someone you can depend on and trust. Heritage Painters strives for superior beautification in all aspects of the painting rocess. Providing extensive experience, expert advice, competitive pricing, quality and service second to none in the industry.
We are an Interior & Exterior Painting Company locally owned and operated in London for the past 20 years.
We are members of the BBB. Our customers have peace of mind that comes from a team of individuals looking to enhance the quality of life for all our customers.Our staff of professionals are fully and completely covered by WSIB. We only hire professional painters with a minimum of 5 years experience in the painting field. Every project has a project coordinator for customer related issues, a lead hand on all sites at all times, and properly trained staff with the knowledge required to complete a project with 100% customer satisfaction.
We offer a two to five year warranty on all projects.
|Main contact(s)||Amber McMitchell , Brian Flight|
|Alternate Phone Numbers||519-619-3725, 877-820-7037|
|Listed with TrustedPros since:||2010|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Legal structure||Sole Proprietor|
|Licensing information||Contact Heritage Painters to request licensing info.|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Heritage Painters has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum