Heritage Renovations

Need a bathroom window replaced because the bathroom window wouldn't lock. So instead of a repair, we went with a whole new one.

The window that was installed was Vinyl window regency, double slider. Regular - Tilt & Turn.

Two installers showed up in the morning per the set time and completed the installation within two hours.. They were friendly and professional. Cleaned up all the scrap and asked if I wanted the old window or not. They also explained what they were doing and had me test out the window to see if it was to my liking. I would use the company again.

From sales to installation, our experience with Heritage was fabulous. The windows arrived within the time stated. The trim, hardware and stone ledge were exactly what we ordered. Installer arrived on time, were very professional and very skilled as our home was built in 1960 and had a few character flaws and they cleaned up completely. The workmanship exceeded our expectations and I would absolutely recommend Heritage Renovation.

The crew arrived on time and had my new front door installed in 2 hrs.They were very courteous and answered all questions.The cleanup was great.We are very pleased with the work and would highly recommend Heritage Renovations.

We have completely enjoyed all of the work done by Heritage. We started with a patio door and main floor windows. The work, product and service were all excellent. We had our front door replaced. Again, great work and compliments from the neighbours on its appearance. Next, we had windows on the second floor replaced. Yet again, great job. We just have one set of windows to replace and we will definitely call Heritage Renovations when we are ready.

Recently, Greg Spiering helped me arrange a window screen replacement and he was most helpful getting it and showing me how to install it properly. All of the staff were friendly and helpful, the products and work excellent.

We are extremely happy with the installations of all windows in our 2 story house performed by Heritage Renovations.A special thanks to Shannon Ruffell and her entire team.The installers - Jason and Dave were absolutely great. They were courteous, very knowledgeable, neat and tidy.

Our overall score of Heritage Renovations is without question a 5 star rating.

Strongly recommended !

Our new steel door arrived much sooner than expected, considering all the shutdowns because of the virus. The crew was very professional, friendly and polite, arriving when expected. Communications throughout this whole process from order placement to installation was excellent! Thanks again Heritage for the great service! This is the second time we’ve used Heritage Renovations, that tells you something.

We were pleased with quality of windows installed. We previously had 5 Northstar windows installed by Heritage 5 years ago. The windows are energy efficient & of good quality. The windows are easy to use & person who provided quote suggested an inside vinyl extension for kitchen window that is good feature as window is above sink. The installation crew was respectful of our home, made efficient use of their time & completed quality installation. They provided us with a short review of how to clean windows with features of window.

Our experience with Heritage Renovations was nothing but positive and we are thrilled with our new front doors. At our initial visit with the estimator, I was very impressed with his experience and knowledge of the various products being offered. He also asked a lot of detailed questions, which were never asked by the other two companies we obtained quotes from. I was even more impressed with their follow up and lack of pushy sales tactics when we decided to put off the purchase for 6 months. Once we decided to proceed, again, the follow up and attention to detail was very much appreciated, particularly when one part did not come as ordered and the installer came back quickly to make sure everything was replaced and complete. I wouldn't hesitate to recommend Heritage Renovations to anyone!

The installation crew was courteous, friendly and explained every part of the process. They were fast and efficient and I was extremely pleased with the result. My only suggestion would be that they provide both a morning and an afternoon installation time to make scheduling easier. I had also had 3 larger windows replaced in the past and was happy with the results at that time as well.

Installation was set up for today Feb 10/20 at 9:00AM. Scott the installer came on time and proceeded to install the new door and lock in a timely fashion. I was very pleased with his skills and we got along very well. The completed job looks great. I would recommend Heritage Renovations to my friends.

Had a wonderful experience from beginning to end with quotes on windows and how long it would take, they gave us a few options which was nice and total cost with a discount which is always nice!!! I would highly recommend Heritage windows they did beautiful job installing and they are high quality windows with a great warranty.

Excellent job done by Heritage when we had a large living room window installed in winter. The crew was very quick considering how cold it was outside and the cold was rushing in when they removed the old window. I love the new style they recommended with the crank out windows on the sides. They completed trim inside and even vinyl coated the oversize frame outside so no more painting wood every summer. Very tidy work and they even vacuumed the living room before they left to get rid of debris. Looking forward to having more windows done with Heritage.

Heritage Renovations replaced all the windows on my main floor and replaced the patio sliding door. All work was done in one day! No problems, The work was professionally and neatly done. I'm having them do my basement windows now.

Thank you very much for your technician-Scott , service.

Scott was very thorough and patient explaining our windows problems.

Very professional knowledgeable and honest person !

Our windows are much better today after his repairs.

Thank you so much again !!

Everyone we worked with was very knowledgeable, from sales to installation. Installation was completed on time. There was a slight delay in getting the windows installed, but I'm confident the delay (mere days) was better than the industry average.

Would highly recommend to anyone interested in replacing their windows and doors.

Great work great crew the windows are great love them would recommend to anyone. Affordable as well and is worth the money.

We recently had Heritage install 5 windows in total into our home. 2 of these windows were new openings. From beginning to end, our experience was top notch. The sales man, the office staff and the installers were friendly, knowledgeable and professional. The install team was tidy and arrived on time, completing the work in 1 day. Heritage explained all products available, the time line and the warranty. I would highly recommend Heritage to anyone.

The company was taken over from it’s original founders Steve Baker and Gabe Valente, in 2015, by Steve’s two children James and Shannon. It’s not the same as it once was with costumer service and quality of workmanship.

Over priced, very unprofessional and extremely difficult to communicate with working out mistakes and imperfections made by their installers.

It started out with, 1 installer showing up instead of 2. Now the job becomes a 2 day project. Lost wages for me having to take another day off work to let the installers in.

The 2 entry doors brought to be installed come damaged. Obviously, I was all over the installer about it, his comment, it happens all time, Heritage does not inspect the doors before sending them out. I was told by James Baker, the doors are covered under warranty but will take 8 weeks to be replaced. The doors should never have been installed damaged. My bad on this for not allowing.

James, demanded I pay for the work order that was to completed, before his installers left day 2, I agreed, obviously upset and not knowing my legal rights I paid.

Workmanship and attention to detail by Heritage installers, one thing after another that needed to be repaired or overlooked. I found out that the installers are contracted by Heritage, this is done so if there is an issue or your not happy Heritage try’s their best to avoid responsibility. They work in pairs some good some bad, no idea on what experience they have. The evidence left at my house speaks for the pair they sent.

I had the workers come back and try and fix the door they installed that would not close properly. it was fixed but then a huge gap at the bottom was created, causing a wind draft coming into the house. Before the worker left that day he was nice enough to leave a big pile of saw dust on my side walk, caulking lids and door material.

Their communication to make this negative to a positive is non existent. I had words that turned into a yelling match with James Baker over all my inconveniences and frustration with Heritage. They got their money as what the contract said. I’m left with 2 damaged doors, window latch not fixed, a door that isn’t installed properly for a wind draft to enter and his installer leaving wasted door material and sawdust all over my front steps and lawn.

London Police needed to be called and now I need to pay for a lawyer and take Heritage to small claims court.

All my wife and I, wanted was new doors and repaired window. We choose Heritage, because a friend and family member recommended them to us. Imagine how they feel? Don’t make the same mistake people. If it happened me and my wife, it can just as easily happen to you. Don’t be fooled by the consumer choice award, this is a company that’s trying to grow big to fast and has forgotten about all the little things that will get it there just not overnight. 1990, is when it first started business, Steve’s son and daughter will have it bankrupt within 10 years if they continue this route.

Shop around and do yourself a favour, with not having the inconveniences, frustration, disappointment and stress.

My pictures posted are evidence of the contracted job with Heritage Window and Doors. My review is 100% accurate. I will leave this review up until I’m told to take it down by my lawyer. I challenge Heritage to seek legal assistance and start a defamation claim, if they feel differently or have supporting evidence that it is not truthful. I will gladly resolve this in small claims court if asked.

Thank you for reading.

Shannon and Jay run an exceptional home reno business. The North Star windows I purchased were installed on time, in a timely fashion, and the crews cleaned up well after themselves. They provided a detailed written quote after spending time with us at home, and offer the option of paying by e-transfer for maximum convenience.

If you're upgrading a truly heritage home I highly recommend that you see Shannon and Jay at the showroom. They have a lot of knowledge about the technological advances which have shaped modern windows and doors, and that is hard to covey in brochures, websites, dimensions, and e-mails. In some cases, if you ask ahead of time, they will even go above and beyond to see you after their already industry-leading opening hours.

I normally do not write reviews but feel that I need to make people aware of our dealings with Heritage Renovations. First of all I have no problem with the product. Our problem stems from the lies in order to make the sale and the poor customer service. My wife and I decided to replace both our front double doors and transom along with the back french doors. Also to be installed was the new door handle hardware. First of all this was not a cheap renovation but found their price to be within reason. We dealt with one of the sales persons in August 2018 and was assured that the work would be completed by the end of October 2018. A down payment was placed for the work to be provided. We were aware that the government had been running a energy efficient program and was assured by the salesperson that this would not effect the installation date. When October came around and we had not heard from Heritage we called and ended up dropping into the showroom. We were advised that they were back logged due to the the government initiative and that the work could not be completed till later in the fall. Heritage advised us that the salesperson should have been aware that the installation could not be completed in October. It should be noted that the salesperson apparently does not work for Heritage anymore. As it turned out the installation was not completed until February 2019. The work was completed by mid evening in the dark in the middle of winter. A check of the door using a flash light did not appear to have any issues. It was not until March that we noticed some slight dents and paint chips underneath one of the front door handles, which can only be seen when looking at the door from an angle. After several calls including those that were not returned I attended Heritage and spoke to the General Manager. I was advised to email him pictures of the damage, which I did and for several weeks did not receive any response. I again attended Heritage and was advised that the damage was caused by us and not by his installers. It was suggested that the damage was possibly caused by a key. It should be noted that the front doors are not our main entrance into the house due to a alarm system etc. and that the only time a key was used in any of those doors was the day when the installation was conducted to make sure the locks were keyed properly. I felt insulted that we were being blamed for the damage. I have since had a door installer and a painter come out to look at the door in question and both are 100 % in agreement that the damage was caused by the installation of the door hardware. The General Manager indicated that the only way to repair the door was to replace the one double door, which he made clear was not an option. The independent door installer and painter both indicted that the door would have to be replaced to correct the problem and were not surprised that Heritage would not take responsibility for the damage.

Bottom line is that Heritage is there to make a profit and it is easier to blame the customer then lose money on their own mistakes.

We had 8 windows installed last year. They look great! We noticed a big improvement with reduced condensation. We liked it so much we're getting more this year. They did a professional job installing and cleaned up afterward. Good job!

Terrific company to deal with. Very knowledgeable throughout the sales process and provided lots of information. The installation was fast and looks amazing plus I can’t believe how much warmer my home is this winter. I would recommend them to anyone!

I will begin this with the positives. This started well as the new entrance door and screen door were delivered and installed in a timely manner and I do need to be clear that through all of this my experience with the service techs have been good and they have all been courteous and accommodating. I advise them all to seek employment with a more reputable organization than Heritage Renovations as the business practices here will certainly spell the end before long I imagine. My issues began with manufacturers defects on both the entrance and the screen door, culminating with the main reason for my complaint. My entrance door has a small window and it is framed in by a "trim ring". This ring has warped, been replaced and warped again with the reason given being heat. It should be said that during the sales process when we were discussing door colour we were assured that we would have no concerns choosing a black door and why should we doubt that as there are many black entrance doors everywhere I go. Anyway the proposed solution now is an aluminum trim ring which I was told should solve the issue but I was going to have to pay "half" of the cost. This was an issue as this is a manufacturer issue and is happening through no fault of mine. During this conversation with James( he says he is the owner at Heritage ) he explained that the manufacturer is charging them so we will need to share the expense. I replied that it was unfortunate that the manufacturer Gentek was not supporting their dealer or standing behind their product and that at the end of the day Heritage is the face to the customer of any manufacturer they sell products on behalf of so it will ultimately relfect on them. Following this conversation I approached the manufacturer Gentek with my concerns and relayed them to person at the desk at their London office that explained she would email the customer service person and someone would be in touch in a few days. This was about a month ago and nothing so far. Meanwhile I have the techs here to install today and they asked me for payment before they can do the work. I tell them I have no problem paying but it won't be until after the work is done and I am satisfied. They get on the phone to James and he tells them to leave. I have now reached the last of my patience with this bush league operator and we have a heated discussion revolving around the fact that through all of this experience he now has expectation for me to pay in advance for work that has not been done yet.This ends with James hanging up on me. At this point I really have no choice but to pay up front for this or live with a warped substandard product. Through all this I should mention that there has been an ongoing screen door issue which James also committed to sending a new screen roller mechanism to resolve. Subsequent to our heated conversation it seems he has also backtracked on that and the tech advised me that I now need to deal with the manufacturer of the screen door for resolution. In a followup call to James to inquire about this sudden change he was"unavailable". It seems he is a coward as well as a very poor businessman. Based on my experience my advice to anyone in the London and surrounding area shopping for entrance or screen doors steer far away from Heritage Renovations and Gentek doors in general. It pains me to say this as I prefer to support local businesses but it is not advised in the case of the two companies.