This Windsor area general contractor is rated 2.8 from 5 reviews with a TrustScore of 1.8. Services offered include home improvement, home addition and concrete work. Read their reviews, ask about license and insurance information, and request a quote.
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Wow where to start.. hired terry and his “crew” I say that very lightly. A job that was supposed to be done in 6 months has been going on for 2 years and to top it off I had two sub contractors knock on my door demanding money because Terry blocked their numbers. Save your money, honestly anybody would be a better choice.
To whom it may concern,
We completed an entire outdoor kitchen renovation in good faith for clients Nick and Katerina without being paid for this work. Client, Nick informed us that although he had every intention of paying the bill that was owing, he simply could not due to fear of retaliation from his wife. The job turned out immaculately and we would be happy to feature this work to any third party to prove that this review is slanderous and defamatory.
It is reprehensible to be wiring such nonsense on the internet, instead of just paying what you rightfully owed. The fact of matter is that Nick and Katerina were unjustly enriched at our expense. We did the work and were not paid in full for it. Their property is now worth more, and we were left with a loss due to non-payment.
HIEXPERTS completed a large renovation for our family which included a new kitchen, three bathrooms, bonus room addition and exterior/landscaping. The employees and subs were all very professional and worked diligently together. This was a substantial investment for us that we will be able to benefit from for years to come.
Thank you for your positive review Chris. It was a pleasure to complete this project for your family and we greatly appreciate your positive feedback.
I don’t know why there are negative reviews as I can honestly say that Terry at Hi Experts and his staff were professional, and completed work beyond expectations!! There were absolutely no concerns at all in regards to the work done and Terry was always in contact updating as the project was in process! They were perfectionists and I am extremely thrilled with the work done!! I would not hesitate for a second when I am planning another project to have Hi Experts complete it!!
Thank you Hi Experts!!
Thank you, Lori! It was an absolute delight to work with you!
Only Facts - nothing personal -- Contractor is in breach of contract's substantial completion date - Listed as substantial completion Oct 15 2018 - current date Dec 16, 2019 - still not done. Most sub trades did their job to satisfaction - others did not, which caused a lot of band aids to but put on an entire house reno. Windows not centered, not level, crooked - floors with unlevel spots after after new sub floor installed - showers leaked, causing black mold (still not repaired)
There was a huge issue with communication - in person, face to face promises were made and not followed through on.
Paid approx 98% of the money owed with approx $30,000-35,000 in decking to be finished, started framing end of Aug, now sitting with no decking.
Our retirement home reno sits unfinished after a promised 2018 completion - it will get done in 2020 but not by this contractor - Please be warned- do not use this contractor !
Hello, and good day! The Gentlemen you dealt with and you have the complaint with has no involvement with our company, Jason Tinwick of Midwest Medallion (contracted sales consultant / project manager) he has been terminated due to his bad practices. You should be directing your complaints to his company and not the Hi Experts. Currently, you have an outstanding bill with us and we have tried to contact you many times to assist you with your complaint. Please call us and we will be more than happy to assist you to make this right. Thanks
Home Improvement Experts were a nightmare to work with. The only thing they did well was, over promise and under perform. Hi-Experts had no actual "experts" on hand for my job, they sent over guys with limited skills to work at my house causing the project to stall or move backwards until repairs were made to fix the damage that Hi Experts caused. These guys had zero finesse and did whatever was easiest or cheapest. Nothing they did was level, plumb, finished, fitted or mitered...they were rough and everything they put their hands on ended up being second rate. Rather than admit they weren't qualified to do the caliber of work they quoted they simply missed weeks of work. They would put in a few hours here and there and dragged my quoted three month project out for over a year. Despite being paid in full (even for work not yet done, my bad I was desperate) Hi Experts never did finish the job and I was just left hanging. Ultimately, I had to hire other contractors to reverse and repair the havoc Hi Experts created. I literally payed twice to get the job done. Jason from Hi Experts will probably try to refute my review as he has done to others who posted negative reviews however I have reams of documents and photos that I would be more than happy to share if it would save just one other person from the type of distress we experienced dealing with Hi Experts.
Hello, we have been trying to call you for weeks now. The person involved in this project (Jason Tinwick of Midwest Medallion) is no longer involved with Hi Experts because of multiple complaints. We really need to reach you. Please please give us a call at your earliest convenience. Thanks!
HI EXPERTS has a TrustScore™ of 1.8. The average TrustScore™ for other businesses providing similar services in Windsor and the surrounding areas is 2.6. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 7 |
Approved | 0 | 5 |
Unverified | 0 | 2 |
Suspicious | 0 | 0 |
Overall Rating | 2.8/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2009 |
Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Electrical, Kitchen Renovations, Landscaping, Architectural Design, Basement Lowering, Basement Renovations, Bathroom Renovations, Cabinetry and Millwork, Excavation Services, Foundation Repairs, Foundations, Framing, Home Construction, Home Restoration, Sewer Services, Shed Construction, Siding, Stonework, Sunrooms, Swimming Pools, Tiling, Waterproofing, Windows and Doors
This Windsor area general contractor is rated 2.8 from 5 reviews with a TrustScore of 1.8. Services offered include home improvement, home addition and concrete work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Terence K. |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2009 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Licensing information available upon request |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
HI EXPERTS has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum