We hired "Sam" recently to fabricate and install railings at our house. That's where the HORROR STORY began. He came out on August 24th to take measurements and give us an estimate. We were very specific in what we wanted - it had to match the railing on our back deck (which he was shown), and it absolutely had to be completed before Sept. 19th because of a large party we were hosting that night. We paid him a $933 deposit - our bad, for sure. Problems started immediately. We didn't hear anything and couldn't get ahold of him for a couple of weeks after his initial visit. Finally tracked him down on his cell, and was told "oh yes, yes, no problem, I'll have your railing on in time". He shows up the morning of the party and mounts half of the railing, then with no explanation jumps in his truck and leaves! We're forced to have 70 guests come in through our basement that evening because the railing is incomplete and hence unsafe. To compound matters, the work he did do was both incorrect and incredibly substandard. I have pictures! Wrong railing type going down the stairs, every post wildly out of plumb, wrong anchor plates - it was like a catalog of how not do railing. Utterly laughable. A WEEK goes by and we're unable to reach him despite calling every day. We had no choice but to call another railing contractor to come out and do the job. "Sam" finally calls us 8 days later, claiming illness. We explained to him that we didn't think we were ever going to hear from him again, and had to hire another contractor. We told him that quite naturally, we expected our money back! "Oh no, no no - I don't have it", he cries! I suggested - quite emphatically - that he GET the money, after which he asked for two weeks in which to come up with the sum. That two weeks was up 9 days ago. No word from "Sam", and of course we can't reach him by phone. My wife finally gets through to him yesterday evening during the dinner hour, and after identifying herself, he promptly says "f*ck you" and hangs up on her. We've discovered that the business address on "Sam's" estimate is actually for a townhouse in South Surrey, and that Sam Afsharkia (aka Sam Kia / Sam Kianzad / Farshad Askarkia) neither resides at this address nor is he the owner. This "Sam" is a con artist with a history in small claims court. Stay away - or better still, contact the RCMP.
Sufficient data is not available to establish a TrustScore for Hi Pro Railing. The average TrustScore™ for other businesses providing similar services in Surrey and the surrounding areas is 1.6. For detailed information on how TrustScore is calculated, click here.
|Listed with TrustedPros since:||2015|
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|Insurance Information:||Contact Hi Pro Railing to request insurance details.|
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