Established by "Uncle Bill" in 1967, Hillcrest Plumbing has grown to become Vancouver's most trusted plumbing company for almost 50 years. Hillcrest Plumbing and Heating is the ORIGINAL Hillcrest Plumbing and Heating company. After all these years, we continue to be a family run business. We keep all necessary tools and parts from all ma read more...
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I would not recommend Hillcrest. Technician arrived on site and informed me it would 5-8 thousand dollars to replace my hot water heater (6 years old) before even looking at it. After finally listneing to what the problem was he made multiple phone calls to "Dave" and finally replaced the PRV valve at the water inlet, gave me a bill for 585 dollars and left. I now have 30 psi of water pressure, barely enough to run an upstairs shower and the original problem (drain line from expansion valve constantly running water) is still there? I have decided to call in a real plumber to troubleshoot the problem a hot water tank installer could not. BTW, the tank in question sells at Home Depot for $985 ???? Beware.
31Jan2019:
Came home 8pm saw ceiling in basement fam rm leaking - several water filled balloons were dripping from above. Made videos and thermal imaging and messaged to Dan Grier. He asked source. After 20 minutes found it was from the water filter in kitchen on main floor. Mary shut the turn off. It had been turned on. The filter has not been used for a year as a part was broken and hard to replace. Jeremey frizz Hillcrest, after finishing replacing the pressure regulator in mech rm went to search why Navien condensing unit acting erratically. He wen ti the kitchen, looked under the sink and even though Mary said not to touch anything, he opened up the valve to the filter. It then leaked from 1pm Wednesday, until Thursday 9pm - 32 hours. I told Dan we found the source of the leak and shut it down. The basement level had water throughout the ceiling, the extent not clear. He sent Luis (Louis?) to review the situation. He arrived a hour later, and was given 2 trace paper plane of kitchen floor area and basement floor area with the filter marked clearly so that it was evident how the leak travelled from main to basement and along the ceiling joists in basement. Got to bed at 1am.
01Feb2019:
Waited for Dan to call all day. Called him, left a message:
“I was hoping you would give me call today. I decided to wait until the end of the day to call you to give you time to sort things out. Have you made a determination after speaking with Lewis? We are anxious to proceed with restoration before mould has a chance to take hold in the basement plenum space.”
His messaged he would call in 15.
He called 30 minutes later stating that ‘things happen”, and Jeremy could not recall whether he switched anything on or off under the kitchen sink (Mary turned it off - she maintains that system). Dan said his company has insurance and asked that we contacted ours. We said this was not our doing and we were waiting for Hillcrest to initiated restoration. He explained that that is not the procedure, it was for us to call our insurance company, get the to assess, then contact Hillcrest to arrange for them to pay the premium. We said we only had one insurance claim in over 40 years. I agreed to contact our insurance co and arrange the next steps and that I would keep Hillcrest apprised. He said he would be the contact person form this point on. We have not heard from Dan Grier for over 15 months. We are out $2000 premium and higher hime insurance costs. Dan Grier, please pay our insurance premium and accept responsibility for your error.
Hillcrest Plumbing & Heating has a TrustScore™ of 1.1. The average TrustScore™ for other businesses providing similar services in Vancouver and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 2 |
Approved | 0 | 2 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1.7/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1967 |
Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Established by "Uncle Bill" in 1967, Hillcrest Plumbing has grown to become Vancouver's most trusted plumbing company for almost 50 years. Hillcrest Plumbing and Heating is the ORIGINAL Hillcrest Plumbing and Heating company. After all these years, we continue to be a family run business. We keep all necessary tools and parts from all major brands. You can expect our technicians to repair any system - be it in a residential home or an old commercial building.
We specialize in all forms of plumbing, heating and drainage services. This includes emergency plumbing, plumbing repairs, toilet repairs, shower repairs, water heater replacement and installation, boiler & furnaces, radiant heating, gas fitting, backflow testing, and sewer & drainage cleaning.
Main contact(s) | Brent Black |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | Yes |
Year established | 1967 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Contact Hillcrest Plumbing & Heating to request licensing info. |
Insurance information | Contact Hillcrest Plumbing & Heating to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.