Home Improvement Source

We had a great experience with this company.

The guys were professional, polite and respectful.

We are very happy.

Thank you

After interviewing a few contractors we decided to hire home improvement source to renovate our master bathroom.

We were not disappointed. The job was right on budget and they did an amazing job.

...and our dogs loved them.

Victor, of Home Improvement Source,

Our overall experience: Poor quality of work, unsafe (electrical not to code), not timely, not communicative, not clean, unprofessional and difficult to work with.

We hired Victor in Aug 2020 to renovate two bathrooms. The small basement bathroom was moldy and the upstairs needed a bathtub.

Financial: Not standard. Victor’s contract asked for 60% of the total contract to be paid by the first day, which we paid (Consumer Protections recommends 10-20%). He also required us to purchase items that were included in the contract and did not reimburse us.

Victor told us the project would take 6 weeks.  Renovations started the week of ?Oct 26?, and by Feb 22 (18 weeks later) we asked to sever the contract as the basement bathroom was still incomplete and the upstairs bathroom not started.

Quality of work: Tile work is crooked, uneven, and large grout lines throughout. Electrical was not to code. A GFI rated plug was not used by the shower and vanity which protects from electric shock in damp spaces. The fan would not turn on due to crossed wiring. The drain for the vanity was plumbed with a significant negative slope so water will have issues flowing out, increasing the risk of clogging.  The wall hung toilet carrier was incorrectly installed in the wall. We called a professional plumber in to install the toilet so we would at least have a functioning toilet. They said the plumping and framing had to be redone due to improper alignment with the drain, all of which had already been drywalled.

Cleanliness: Victor’s team continued to leave construction waste in our backyard between Nov and Jan, they finally removed it once we asked.

Timeliness: Unreliable. Four different schedules over five months, always late and often unreachable.

We are a young family with two babies and new to home renovations and we feel Victor took advantage of us and put our family at risk.

We do not recommend Home Improvement Source.

Victor and his team exceeded our expectations! We have hired other contractors in the past and by far Victor from Home Improvement Source is the best that we have dealt with. Communication was excellent and so is the customer service. We felt very comfortable discussing our concerns with him during the whole process. We will surely get his services again for future projects in our home. We are very satisfied with the result of their work.

I hired Home Improvement Source to do a bathroom reno - new shower tiles, bathtub and ceiling fan. Victor and his assistant Pat have done an excellent job and I am very pleased with the result. Victor and his team are professional, courteous and as unobtrusive as possible. My phone calls were answered or returned within minutes. Not only did he fulfill my original requirements, but Victor alerted me to potential problems down the road, such as flooring and electrical issues - while giving me the option to address them now or in the future. As a result of his suggestion, I realized I required a new toilet - Victor accompanied me to the supplier to assist in the purchase and transport. He was flexible about design changes mid-project without significant cost increases. Victor is passionate about his work - he is extremely knowledgeable about all aspects of plumbing, electrical, tiles, grout, silicone etc. etc. and is up to date on new products and techniques. The original cost estimate was not exceeded, apart from the changes I initiated. The work took longer than anticipated due to my modifications, unforeseen glitches common in an older home, bad weather and the necessary time required for things to dry and settle.

I highly recommend Victor and Home Improvement Source and would hire them for any future project.

I hired Victor for a number of jobs around the house as my parents had just used him for their bathroom renovation and they really liked him and his work and I am so glad I did. Victor is the most detail oriented person you could ever hire for any job you need done. He is perfectionist and made sure everything was as perfect as it could be, right down to the last detail. He is also very knowledgeable and is very honest when he tells you what needs fixing immediately and what can wait. I will be calling Victor any time I need anything done in my home going forward and I won't hesitate to recommend him to anyone I know looking for this kind of work. He knows what he's doing, takes the time to do it with meticulous detail and his pricing is very competitive. Thanks for everything Victor!!

Home Improvement Source responded promptly to our request for a quote on renovations to our small basement bathroom renovation which I had posted to Trusted Pros website. Victor came to our home to look over the room, assess the scope of the job and take the appropriate measurements. We had quotes from six other contractors, and accepted Victor's quote on the basis of his straight-forward "no-bull" approach, helpful suggestions and competitive price. We are very pleased with the finished result.

Victor and his assistant Patrick did all the work themselves. They took care to cover the house floors before demolition, and were careful with the demo itself. They were onsite every day while the job was going on, and did the work, carefully, thoroughly and with great respect for our home. The job involved relocation of plumbing, installing new backer board, ceramic wall and floor times, new vanity and plumbing fixtures. Victor and Patrick were friendly and professional. The quality of their workmanship was second-to-none!

The job was completed on-time, on budget and with pride. We are very happy with our new bathroom. I recommend Home Improvement Source, and Victor and Patrick to anyone considering a bathroom renovation. A "Five-Star" job!

David and Joan Wallace - Scarborough, ON September 2019

Victor and his crew did a great job painting different areas of the house to make it more appealing for selling. Very professional and courteous company. The painting was very well done without a mess. It took a couple days longer than planned but you can't control the weather!! I would definitely recommend Home Improvement Source for any of your home repairs or odd jobs.

John T.

Victor took on a large job at our 150 year old home, and he did not disappoint.

The job was taking an existing 2nd floor bathroom and gutting it down to the studs and floor joists, then putting it all back together in a different configuration and finish. In addition to this, he took an existing adjoining spare office and did the same, converting it into a second bathroom. The work involved extensive demolition, new plumbing, electrical, ventilation, removal of existing hot water radiators and replacing with new wall hung towel warmers, heated flooring, glass showers, drywall, tiling, and installation of all fixtures.

All on time and all on budget.

From the day that Victor originally arrived, his first concern was to ensure that nothing existing was damaged during the construction, which was evident in his team immediately laying down protection for our floors. This first gesture provided foreshadowing of the care that that Victor and his team exhibited throughout our approx. 3 month long renovation.

No-one enjoys renovations. Getting through renovation hell requires a Contractor with the passion to ensure that their clients are continually engaged in the process, kept up to speed on what is occurring, visible when needed, yet someone who minimizes disruptions. This embodies Victor and his team.

Victor was always striving for perfection in his work. There were a couple of times where he would actively express that he was not 100% satisfied with a piece of work he or his team had completed, something so small that we would deem insignificant, perhaps a small piece of grout that did not look perfect. Victor would take the time to address it to ensure it was up to his standards.

You will always hear stories of contractors going over budget, or tearing your house apart and then leaving for another more lucrative job. This never occurred with Victor. He was very clear on his price and stated that it would only fluctuate if it was a change was initiated by us, the home owner. That change would also have to be in writing on the contract and both parties would be signature to that change. This is pure honesty and integrity, and it was threaded throughout everything that Victor did.

Our family is ecstatic with the finished product which has made our lives so much more functional and our home more enjoyable to live in.

Thank you Victor and team for making this renovation a reality!

I hired Victor and his crew to renovate our main bathroom this Summer and we are still very happy with the results every time we walk in the room.

Victor always listened to my concerns and explained every step as they went along.

His crew were very polite and made an effort to clean up every night before they went home.

I also asked Victor to come back this Spring and re-finish our basement for us.