As experienced home remodelers, our priority is to provide you with high quality workmanship, in a timely manner and at reasonable prices. When you call Home Improvement Source to carry out your remodeling project, you can be confident that we will always listen to you and provide you with the expertise to carry out your vision. We can r read more...
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
Victor, of Home Improvement Source,
Our overall experience: Poor quality of work, unsafe (electrical not to code), not timely, not communicative, not clean, unprofessional and difficult to work with.
We hired Victor in Aug 2020 to renovate two bathrooms. The small basement bathroom was moldy and the upstairs needed a bathtub.
Financial: Not standard. Victor’s contract asked for 60% of the total contract to be paid by the first day, which we paid (Consumer Protections recommends 10-20%). He also required us to purchase items that were included in the contract and did not reimburse us.
Victor told us the project would take 6 weeks. Renovations started the week of ?Oct 26?, and by Feb 22 (18 weeks later) we asked to sever the contract as the basement bathroom was still incomplete and the upstairs bathroom not started.
Quality of work: Tile work is crooked, uneven, and large grout lines throughout. Electrical was not to code. A GFI rated plug was not used by the shower and vanity which protects from electric shock in damp spaces. The fan would not turn on due to crossed wiring. The drain for the vanity was plumbed with a significant negative slope so water will have issues flowing out, increasing the risk of clogging. The wall hung toilet carrier was incorrectly installed in the wall. We called a professional plumber in to install the toilet so we would at least have a functioning toilet. They said the plumping and framing had to be redone due to improper alignment with the drain, all of which had already been drywalled.
Cleanliness: Victor’s team continued to leave construction waste in our backyard between Nov and Jan, they finally removed it once we asked.
Timeliness: Unreliable. Four different schedules over five months, always late and often unreachable.
We are a young family with two babies and new to home renovations and we feel Victor took advantage of us and put our family at risk.
We do not recommend Home Improvement Source.
We regret you feel this way.
I am sorry the work did take longer than we had planned because of the difficulties we encountered in trying complete your bathroom renovations in the middle of the Covid-19 Pandemic.
Getting our supplies took much longer than we were used to, and on top of that, a couple of our workers got sick and had to quarantine.
When they did return, trying to maintain 6 feet apart while working in a 3x8 foot bathroom, took an a huge amount of effort and time causing further delays.
We did ask you for an initial deposit of 10% and the items you mentioned as unsafe, where work in progress that had not yet been completed, such as installing a regular outlet temporarily instead of a GFCI to provide power for our tools. At the end of the job it is our practice to have our electrician come in and change it.
The Handmade tiles you choose for your bathroom came in different sizes, thickness and color and the grout lines reflect that, which is part of their charm.
We truly regret that you did not allow us to complete the project to your full satisfaction and count you among our many happy clients.
Victor and his team exceeded our expectations! We have hired other contractors in the past and by far Victor from Home Improvement Source is the best that we have dealt with. Communication was excellent and so is the customer service. We felt very comfortable discussing our concerns with him during the whole process. We will surely get his services again for future projects in our home. We are very satisfied with the result of their work.
Thank you for great review Aira.
It was a pleasure working for your family.
I hired Home Improvement Source to do a bathroom reno - new shower tiles, bathtub and ceiling fan. Victor and his assistant Pat have done an excellent job and I am very pleased with the result. Victor and his team are professional, courteous and as unobtrusive as possible. My phone calls were answered or returned within minutes. Not only did he fulfill my original requirements, but Victor alerted me to potential problems down the road, such as flooring and electrical issues - while giving me the option to address them now or in the future. As a result of his suggestion, I realized I required a new toilet - Victor accompanied me to the supplier to assist in the purchase and transport. He was flexible about design changes mid-project without significant cost increases. Victor is passionate about his work - he is extremely knowledgeable about all aspects of plumbing, electrical, tiles, grout, silicone etc. etc. and is up to date on new products and techniques. The original cost estimate was not exceeded, apart from the changes I initiated. The work took longer than anticipated due to my modifications, unforeseen glitches common in an older home, bad weather and the necessary time required for things to dry and settle.
I highly recommend Victor and Home Improvement Source and would hire them for any future project.
I hired Victor for a number of jobs around the house as my parents had just used him for their bathroom renovation and they really liked him and his work and I am so glad I did. Victor is the most detail oriented person you could ever hire for any job you need done. He is perfectionist and made sure everything was as perfect as it could be, right down to the last detail. He is also very knowledgeable and is very honest when he tells you what needs fixing immediately and what can wait. I will be calling Victor any time I need anything done in my home going forward and I won't hesitate to recommend him to anyone I know looking for this kind of work. He knows what he's doing, takes the time to do it with meticulous detail and his pricing is very competitive. Thanks for everything Victor!!
Thank you Kristen for the great review.
You were great to work for and
anything you ever need in the future, we will always make time for you.
Home Improvement Source has a TrustScore™ of 4.9. The average TrustScore™ for other businesses providing similar services in Ajax and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||N/A|
|Posted Liability Insurance||Yes|
|Posted Workers Compensation||Yes|
|Social Media Profiles|
|Endorsed by Peers||Yes|
|In Business Since||2007|
|Member of TrustedPros Since||2017|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Home Improvement Source has been recognized for their skills and expertise by their peers in the following categories
I have worked with Victor for over 10 years and I am looking forward to the next 10. He has done work on many bathrooms for me as well as other projects. To date I have never had any problems or complaints with his work.
We specialize in full bathroom renovations and remodelling. Bath to Shower conversions, full bathroom renovations, partial bathroom remodelling and small bathroom makeovers.
We renovate entire kitchens or partial, such as tile backsplashes, tile floors or cabinet refacing.
We install all types of flooring, such as hardwood, laminate and engineered flooring, vinyl click flooring, cork floors, tile and stone.
Tiling is our specialty, and you can count on us to tile your next floor or walls to your specifications and installed the right way.
Painting has been one of our specialties for many years. We can paint just a single room or a whole house or condo.
We install heated flooring in bathrooms. Our heating system of choice is Ditra Heat from Schluter.
As experienced home remodelers, our priority is to provide you with high quality workmanship, in a timely manner and at reasonable prices.
When you call Home Improvement Source to carry out your remodeling project, you can be confident that we will always listen to you and provide you with the expertise to carry out your vision.
We can renovate any room in your house, but we specialize in bathroom remodeling, kitchen makeovers and basement renovations.
Home Improvement Source was awarded Best of TrustedPros in 2019 for Bathroom Renovations in Ajax.
Home Improvement Source was awarded Best of TrustedPros in 2018 for Bathroom Renovations in Ajax.
Home Improvement Source was awarded Best of TrustedPros in 2017 for Bathroom Renovations in Ajax.
|Main contact(s)||Victor Jose|
|Alternate Phone Numbers||647-575-3431,|
|Listed with TrustedPros since:||2017|
|Warranty||3 years from the date of invoice we will repair, free of charge, any defects in workmanship performed by us. Warranty service is available by simply calling us. There is no other guarantee, expressed or implied, and there is no liability for consequential damages of any kind.|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Legal structure||Sole Proprietor|
|Licensing information||Business does not require a trade license|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Home Improvement Source has contributed 42 responses to the following questions posted in the 'Ask the Pros' forum