We reside in Brampton and chose Home Mntn Club (a.k.a. HM Club) both operate fm the same Brampton address. The criteria was a local based Co. so delays would be minimal; quotes were on par; BIG MISTAKE !! We contracted for a 3-4 day work for demolition/reconstruction of a 3-pc w/room in end-Aug 2010. The contract signed, deposits paid, material ordered. The only time Mr Gaunett B. was on time was before work started !.
Day 1 Thurs: I took a day off; Mr G. came at 8.30am with 3 young gents to demolish the w/room; by 3.00 pm they left leaving the rubble (balance day wasted).
Day 2 : My wife took a day off; Mr G. promised to come at 8am but came after 11am; no explanation or courtesy; when confronted he said "things had to be planned....." we thought were professionals and with 3 prior visits, knew what was reqd on a simple contract ! One person was around and at 6pm on my return fm office, 1 sheet of greenboard was in place ! Mr G. came in later and the 2 worked till abt midnight (illegal/disturbance) completing some plumbing and drywalls.
Day 3 : Group of abt 10 persons at our frontage at 8.30am (weekend -noise/music); Mr G. came and sent some to other sites; 2 staff worked till abt 10.30pm (illegal/disturbance). work delayed in the a.m. as they waited 2 drywall sheets to be delivered and again in the p.m. for a tile saw and Mr G. to deliver a shower draincover ! (time mngt ?)
Day 4 Sun: one staff came at 6am followed by another at 8.30am; both worked till 9.30pm, completing most plastering, primer, etc ! Mr G. was to come by to do the plumbing but was held up ? no contact or access by cell phone. Staff promised that work would be completed by day 5 - pm. Asked them to come after 5pm when my wife returned fm work.
Day 5 : 2 staff came at 5.30pm; did some more finishing etc; Mr G. came to do the electrical and plumbing; some delay as they had no tube cutter (we supplied). All left at 9pm promising work would be complete next day.
Day 6 : Mr Sukhi and 1 staff come at 6pm as I was calling Mr G; did some work , buy no sign of Mr G. who was to complete the plumbing and electrical. Mr Sukhi offers to pay me 1 days vacation compensation, so they can work and complete the job. I request that they just complete the job on our return fm work each evening. As a matter of interest they did not bring along an edging paintbrush, so they awaited a staff to bring a credit card, so they could drive to Rona to buy same ! both left at 8.30pm, promising completion next day.
Day 7 Wed: Mr S. and Mr G. came at 6.30pm and completed most work but had to run out to rent a table saw. left at some 9pm; (They still had to secure the shower walls to the drywalls, grout the area, pressure check plumbing, fix & paint w/room door, cut the A/c vent and spackle / paint the bulkhead).
Ofcourse there was minor leaks and Mr G. was uncontactable; emails were exchanged but appts were missed. Work/payment (all by chq) was completed mid-Sept 2010.
Sept-Oct 2011 - We had water seepage fm the shower wall base and one of the walls was coming loose; we called Mr G. who favored an appt 10 days later; as that was Election day + a long w/end we agreed after the w/end; he came on time, saw that we had preventive recaulked (as we did not expect a response or wanted to face delays) and promised to reschedule an appt; an appt was fixed 2 weekends later, HMC confirmed by email, but cancelled a day prior to due date by email (no courtesy call !) When pulled up for tardiness, as we had cancelled our schedules to accomodate HMC, Mr G. emailed back that the warranty was void and will not be honored due to the work I did. Seemed fm experience HMC are not ethical and should be pulled up; Mr G.has seen our baseboards are cracked due to the water and heat and should be replaced; our showerbase has a unreasonable clearance.
We don't even want HMC to offer a warranty response, but want HandyCanadian and public to be informed of these unprofessionals !!
Response from Home Maintenance Club Canada Inc
Prior to our response statement, we would like to advise the reader that this complaint was filed within the same dates as the other two complaints on our profile. (August 2010 - November 2010). At that time, HM Club Canada Incorporated misjudged the character and work ethics of hired employees and subcontractors. HM Club Canada Incorporated has taken full responsibility for the negative workmanship, and have, since then, hired capable contractors, who are very knowledgeable in thier fields- and it is reflected in their workmanship from December 2010 to the present date.
Please do not hesitate to contact us by phone (905-970-8229), email, or visiting our office location (#1- 11 Edvac Drive, Brampton, ON L6S 5W5) to view our references, or to schedule an in-home visit of previous and current projects.
FYI: This review was stemmed by our refusal to warranty Mr. Cooper's project. Reasons for this refusal are:
a) Only workmaship completed by HM Club Canada Incorporated employees or subcontractors are covered by our Insurance company
b) Home owner workmanship/ other hired source WILL NOT be covered by our insurance, as it is unknown if the correct procedure(s) were taken when attempting to repair- this may ultimately result in worse damage than to begin with.
Mr Cooper admitted to knowledge of the issue from April 2011, but did not contact HM Club Canada Incorporated until September 2011. We encourage all clients to contact us as soon as possible if a defect is noticed with our workmanship.
We do not request any payments from clients unless they are satisfied with project progress/ completion. Mr. Cooper issued final payment in September 2010.
Mr. Cooper contacted us in September 2011 regarding a repair. Warranty inspection occurs within two- three weeks of call, unless an emergency. An appointment was scheduled on Thursday September 16 2011, ten days after call was made. Mr. Cooper cancelled and rescheduled a more convenient date on Tuesday September 20, 2011.
During the inspection, Mr. Cooper admitted to the serviceman that he had himself serviced the shower. Repair attempted by client and/or a different company to our workmanship will not be covered by our insurance company.
A letter was sent to Mr. Cooper indicating this policy, however also stating our intent to honour the said repair. Upon receiving the letter, Mr. Cooper replied by email expressing anger at the notification, and stating that he noticed the issue in April 2011.
Company contact should not have had been in September 2011, but rather when the problem initially arised in April 2011. We encourage all clients to contact us at the earliest possible date of a misdemeanor with our workmanship, so that we may be able to inspect and repair the problem prior to becoming extensive.
By admittedly holding back five months, Mr. Cooper may have prolonged the damage to its present state, which could have been resolved at initial sighting.
Because the client informed us (in writing) that the damage was over five months old, and that there was an attempt to repair (also in writing), rather than calling in the warranty, HM Club Canada Incorporated s managerial team has collectively made the decision that we will not over rule our insurance company to cover the unsuccessful repair made by the client. Particularly with a repair that has been delayed for five months.
However, moving forward, Home Maintenance Club Canada Incorporated will inform potential clients of our Full Two Year Warranty Policy, including a detailed Term Outline, so that this issue will not arise again.
We hope Mr. Cooper is able to get past our decision, and we do wish him all the best moving forward.
Again, please do not hesitate to contact us by phone (905-970-8229), email, or visiting our office location (#1- 11 Edvac Drive, Brampton, ON L6S 5W5) to view our references, or to schedule an in-home visit of previous and current projects.