Hometurf Lawn Care Inc.

I am extremely disappointed in the service provided/not provided by Hometurf Lawn care.

To begin, usually I do not use lawn care services for reasons explained. Normally, I take care of my grass and have done so for many years. This time my wife received a flyer at our new home in Georgetown and we decided to give this company a try.

The Complete Program was the package enrolled. The includes fertilization, long weed control, lawn analysis, surface insect control, aeration and over-seeding upgrade. The cost of this program was $350.81. The balance was paid in full prior to the first application.

The first application was in early spring. Hometurf came applied a fertilizer. The company did not complete an analysis of the lawn – as stated they would. If they did they would have noticed the lawn was infested with clover, crag grass and other weeds. The invoice analysis section was left blank by the person completing the application.

In April I called Hometurf Lawn Care and spoke a person named Courtney. After explaining the weed situation and she responded saying the company does not take of clover and other such weeds. When I asked why I was not told this she was unprofessional and treated me like I was not a customer. Talking over me and aggressive. Implying I should have known this. This was upsetting and I told her the service was paid in full, in addition now there is no recourse for me. That was the end of that conversation.

Some weeks later, there was an application to my lawn (some yellow/orange pellets) and there was an invoice left at my home for an $179.95 + $23.39 = $203.34. I did not ask for this service and I already treated for weeds, soiled and seeded.

The next call to Hometurf, Courtney explained that I had ask for the crab grass treatment back in April, this was not correct. When I asked for proof in the way of a recording or such, stating the request for service, she said she will put a note on the file and ignored my request. What is hard to believe is me and my wife spent two days pull crab grass from our lawn, filled two waste bags of crabgrass, all this after the application from Hometurf Lawn care for crabgrass.

In the end, there a bill for services not requested or rendered. Hometurf Lawn care continues to add late payment fees to the invoice (currently up to $8.13).

The past two days I have talked to three people at Hometurf Lawn care about this matter. The first contact had a very bad phone connection. It was evident she was working from home with children noise in the back ground. The second call another representative hung up on me – may not have been intentional, however not call back. When I spoke to Courtney on July 29th she basically told me I am out of luck, have to pay and she will put a not on the file as others stated. When asked to escalate this matter to her boss she refused.

July 28th, I have starting getting credit call on my mobile phone from Hometurf Lawn care. At this point I am being ask to pay for a service not requested. The service provided did not satisfy or meet the customer expectation (pictures and phone message attached). This matter will certainly go on for a while. Looks like social media and other organizations will have get involved.

Great customer care and responsible approach. They phoned to see if our household were happy!!!

The application of the lawn treatments always seem to agree with the weather forecast that’s needed after the application.

Useful remarks after each visit.

I like the email notices before they come for the grass treatment, so we have time to move things away from the grass.

I have been a customer for several years and would strongly recommend them to anyone looking for lawn care. Tneir customer service is exceptional.

I had paid them since March 24th for full season. I was told that they will start working in middle April Today is 11th May. No service yet. Called numerous times, sent emails with proof of payment.

No response. Don't deal with this company.

They only did my front lawn. and I am not paying for half a service.

They could have knocked or phoned ahead so I would have opened the back gate.

My phone # 905-619-8482

We've been dealing with Hometurf for several years and highly recommend their service. The service technicians are professional, unobtrusive, and friendly. The company is great to deal with and always provides excellent advice and tips for great lawn care.

I have used Hometurf for many years now. They are competitively priced and their service is excellent. I just haven't seen a significant difference in the look of my yard in terms of weeds. The herbicides that they are able to use are ineffective.

Hometurf has been taking care of my lawn for years, I keep coming back to them because

I am happy with the results. They are really good to communicate with and to answer all my concerns. I have recommended them to my family and friends in the past.

I have used Hometurf Lawn Care for the past four years and have always found them to be reliable and efficient. I will be recommending them to my friends and family.

We’ve only had 1 year of HomeTurf lawn care and we’re very impressed with the level of service. If ever an area needed specific attention they would always make another trip to ensure the work they did was thorough and to our standards. Always very pleasant customer service. Looking forward to using them again this year abs enjoying our backyard to the fullest!

Very reliable. One small problem was immediately addressed. I have the nicest looking lawn on my street.

Hometurf has provided for our lawn care for several years at reasonable cost. Staff are well trained and treat our property with respect. A happy repeat customer.

Used Homecare for a few years and decided to save some money and skip a year...should not have done that..Glad to have them back this year!

Have had their service for 5 plus years and their value shows as adjoining neighbours that use a similar service have much poorer results.

Their staff by phone and in person are polite, listen to any concerns and address with a solution promptly.

Aeration and grub control a must to great lawn and keeping grub hunters away.

Amazing, professional, quick, and best of all, my lawn looks amazing! Best price in the area, I have been using them for years and am very satisfied!

I have renewed my contract with Hometurf for several years. They provided excellent service and came as scheduled. My lawn looks a lot better compared to several years before.

Excellent work and Excellent Product!

Keep it up !

Professional lawn care services with reasonable price.

Great customer service. Upfront about fees an services. Good value for my money.

Excellent service overall, always prompt, on schedule and professional. we've using them for several years and have never been disapointed!

Great service, reasonable price. My lawn never looked better. Always on time and the employees are helpful and knowledgeable. Compared to other programs, more than meets expectations. New products are always available if you want them.

I have been using them for years and my lawn looks absolutely incredible thanks to the year long program, I have and will recommend hometurf to everyone that I know, try them out you will definitely be happy.

My lawn has looked outstanding thanks to Hometurf. The price is fair and the service is excellent. Every summer we seem to go through a drought and Hometurf has been critical in helping me keep my lawn from doing into decline.

In 2018, our lawn was mostly weeds and looked horrible. We called Hometurf Guelph and after only one treatment there was a significant improvement! We have had Hometurf back each year and our lawn now looks incredible. Their customer service is fantastic with prompt answers to questions.

Professional, reliable, and helpful! They have left our lawn in great shape every year we have used them. The techs have even offered advice on what we can do to improve our lawn.

Have been a customer for many years, great value and customer service.

Quality service for a fair price. Customer service had been knowledgeable professional. Definitely recommend.

Very easy to deal with and very knowledgeable.

Always let me know when they were coming so that I could look after my dog properly and always made sure that the gate was shut when they left.

Tried to do the work myself for a few years but this is the company that I have chosen to come back to. They do a far better job then I could accomplish on my own.

Very good service from Hometurf. They saved my lawn. It had so many weeds but that was eliminated.

Year after year they provide great service. Lawn looks great. They call in advance of coming, and take care of any issues. Friendly and easy to deal with!

I highly recommend Hometurf Lawn Care. They have taken care of my lawn for a few years now. Very efficient, friendly and timely. My lawn has never looked better. Looking forward to their first visit of the spring!!!

Great service and team.

Keeps me a loyal customer year over year.

My grass always looks great.

I really appreciate the ease of use and set up with hometurf. They help keep our lawn thick and healthy without much added work. Keep up the great work team.

I love that they look after the lawn and that they leave a checklist as to what is going good and what needs to be tweaked. They do a great job!

I have been very happy with my lawn. It has improved in texture and so much thicker and greener. I will be choosing Hometurf Lawn Care next year 2021..

I have been a long time customer and have been very pleased with the service I get from HomeTurf Lawn Care. i would recommend anyone that wants a great lawn to us HomeTurf Lawn Care

Our experience with Hometurf has been great. The lawn is all green, weeds are under control, and all the bare patches are filled. The aeration and fertilizing just allows all the new grass to take root and creates healthy growth. We are very happy with the reliable, courteous, and professional service that they provide. Thanks to Hometurf and all their landscape workers who come out to look after our yard.

Reliable and the best value on the market. I've tried all of the usual companies and this is the only one that gets it done with no hassles.

Awesome services. Been using them for years now never a problem, great customer service, and fantastic technicians who take the time to complete all applications properly and throughly.

Great job by a professional who was careful and courteous. I will continue to go to Hometurf for all of my lawn care. Thanks!

I've used Hometurf for the past 3 years and I've found that they are reliable, efficient and provide good value for the money. In short, they do what they say they'll do when they say they'll do it.

I have used Hometurf lawn care now for over 6 years. Before them I used a different company and they are like night and day. Hometurf is very professional, are easy to contact if I have any questions and I am very happy with the state of my lawn. I would definitely recommend them.

I have used Hometurf for the last 4 years and they have been excellent. My lawn looks much better after using them

Great timely service by young energetic people that helps bring lawns back to life after our brutal winters. Service and resprays are prompt.

Signed up with Hometurf a year ago and was very satisfied with the results. The price is reasonable and the service is excellent.

Hometurf emails or calls ahead day or two before lawn work , which is very helpful for us we know your coming and we can make arrangements like gates & pets etc.

One time it poured rain after your team sprayed the lawn, I called in and request another spraying of lawn because of rain which was not problem with head office very nice on phone and had tech come back a few days later for second spray .

Keep up the good work .

Regards Scott Alexander

Been using Hometurf complete program for the front and back lawn of our home for many years. They have been a reputable company for us: Planned and scheduled treatments take place throughout the summer at regular intervals. Stubborn weed control treatments are taken care of quickly and efficiently.

Last year, the front lawn for some reason completely died. My neighbour asked me what happened as it looked completely dead. Called Hometurf and they responded with a site visit to assess and repair as needed. The rep added a treatment of grass seed, recommended adding high quality top soil, which I did and to water regularly, which I did.

Completely transformed within two weeks. Thanks all around to the Hometurf team.

This is third house I have used hometurf services in 20 years. Complete program has increased curb appeal of all of them.

Our lawn has never looked better! No more half empty bags of seed and fertilizer to store. They always let you know when the next service is and come and go with a mess.

The service Hometurf Lawn Care provided was excellent. All our expectations were met and done so in a professional friendly manner. The summaries they provided upon completion were very helpful.

We have used this company for 3 years now and have been happy with the service we received and the results of the maintenance they have done on our lawn. We have already prepaid for next year's lawn maintenance service. I would recommend them for anyone needing a basic lawn care program.

I have used Hometurf Lawn Care for several years. They provide excellent service at a reasonable price. I have decided to upgrade my service program for the upcoming year in recognition of the good work they have done.

I highly recommend Hometurf Lawn Care,

They are prompt, knowledgeable and pricing is reasonable. I've had many compliments about the lawn thanks to Hometurf and will continue to have them for my lawn care.

We have been using Hometurf for many years now and continue to rely on them to keep our lawn green and weed free. We even have neighbours commenting on how nice our lawn is.

We have used Hometurf Lawncare for many, many years and are quire satisfied with their service and professional assosiates.

Fantastic lawn care. Punctual and observant with the lawn applications. For the past several years they have been instrumental in forming our healthy lawn.

Have used this company for many years.Very satisfied with service and information provided following each application.Easy to deal with.and readily accessible.

I have been a Hometurf customer for 3 years and have been extremely happy with their program.

My customer service experiences has been excellent with them.

I have used Hometurf as my lawn care company for 15+ years. The package is the Deluxe program which includes fertilizing and weed control. Unlike the last lawn care company that used spraying application methods which resulted in the demise of several healthy globe and gold cedars due to wind tunnel effects, Home Turf uses fertilizer pellets. In addition to fertilizing and weed control application, they also spot treat weeds with a schedule that is most effective depending on the types of weeds. Customers need to understand the service needs to be supplemented by your own regular mowing, watering, as well as over-seeding and adding top soil when needed. Those are necessary tasks to keep a healthy lawn. No shortcut to it. Home Turf takes good care of fertilizing and weed control. It’s a team work! And in case there're odd situations that it rained after treatment (which washed away the application), I called Hometurf and they scheduled promptly an extra treatment free of charge. My lawn is thick and draws admiration from my neighbours. Hometurf deserves 10 out of 10!

The service provided by HomeTurf is very professional. The teams provide a great job at what they do, and the information provided when the service is provided goes above and beyond letting you know what service was completed, their findings and what the customers next steps are.

Well done and I highly recommend this service.

We've been Hometurf clients for the past 5 years. We always have one of the best lawns in the neighbourhood. Love the early attention in Spring and throughout the season. The reports offer helpful advice if there are areas needing attention. I love that the scheduling, equipment and fertilizer is all outsourced - nothing to store in the garage or to diarize. Great reliable service every year and great value.

L. Ross

I have been a customer of Hometurf Lawn Care Service for several years now and have been very pleased with the services provided. Hometurf provides reliable and effective service to my property.

We have used this service for a few years. We have had adequate service. However, no one told us we would not get manual aeration this year. There was a very minimal amount of fertilizer spread on lawn. Had to search lawn to see some particles. We also had a lot more weeds this year. We did get a second visit for weed control but it didn't make much of a difference. Customer service said we could not expect to have good weed control with regional bylaws.

I have used Hometurf for over 3 years. They offer good service for a great price. My lawn thanks me every year!

After just one season of treatment, the lawn was noticeably different from our previous lawn-care company. Less weeds and greener grass. On time with all of their application and very happy to assist with any concerns. Highly recommend Hometurf.

For the last 8 years Hometurf Lawn Care has provided us with a consistent quality service. If we have questions or concerns they address them promptly. Their newsletters and customized reports after an application or service are useful.

I have been enrolled with this company for many years in their Total Lawncare program for two properties. We are quite satisfied with the service provided over the years. Once after the weed treatment there was rain overnight. I called for a second application and there was no hesitation to send someone to do that. Likewise when I reported a weed issue on my second property another treatment was provided with no objections.

My experience in dealing with the company has been very good.

Always on time. Lawn looks great! Always informed my about soil moisture and grass height any weed problem.

I like that they are dependable and do what they promised. My lawn is looking so much better than it did. And I don't have to pull weeds anymore. Thank you I would recommend this service to anyone looking for an improved lawn.

Reliable service. Has made a difference in the quality of our lawn over the past 5 years. They arrive when the email says they will. They’re careful with the gates, and respectful of our property.

Amazing service! Very polite customer service and technicians. My lawn looks great and I use their service every season. Loyal customer for few years now. Quality work and budget friendly.

After trying 2 other providers, we've stuck with Home Turf for the past several years. They offer a comprehensive service at a very competitive rate for their seasonal packages and add-ons. Don't expect white glove service for the core packages, or not have to put the work in to keep your lawn in shape, but they deliver on the treatments that are more difficult for the average homeowner to do themselves. In the past year more of our close neighbours have switched to Home Turf so they must like the results we have achieved.

My mom referred us to Hometurf Lawn Care a couple of years ago. I had commented on how great her lawn looked and she handed me the flyer and I was hooked. Reasonable $ for exception service. Great company and if you happen to meet one of the staff, great people. Thank you And the staff for a great job in 2020.

We have employed Hometurf to fertilize and care for the last for several years and have not been disappointed with their service at any time.

We are confident that the many compliments we get for our property is due to the fine work of Hometurf.

We will continue to use Hometurf as long as we stay in this home.

Thank you Hometurf for your fine work.

H W (Bill) Allison

I am very happy to write a review for Hometurf Lawn Care. We have been with them for several years now. They provide a consistent service for our corner property and always address concerns when we call. For example, we were concerned that our lawn had not been fertilized properly, i.e. too much in some areas, not enough in other. They immediately sent someone to view and correct the problem. If you are looking for a service provider for lawn care I would say go with Hometurf, their prices are reasonable and they do what they say!

I am very satisfied with company. Our grass is doing good despite dry summer. Each year I see an improvement. I will continue with Hometurf Lawn Care and would recommend this company.

Hometurf has been taking care of our lawn the last few years and we couldn't be happier. They've come out when they've told us they will and completed the work while respecting the property and gardens. We are very happy with the service and price and have highly recommended them to all our friends and family.

I have used their services for several years now, and will remain a loyal customer. They have a wide selection of options (both scheduled throughout the seasons, and “one off”), competitive pricing, and good communication.

I am very pleased with their approach and business overall

I got great service. And my lawn looks terrific. I got lots of notification when they were coming to visit. Which always made it easy for me to prepare. I was notified by email and a phone call. Easy to deal with. And they will call you back quickly.

I have only used Hometurf for one year, my lawn was looking pretty bad and I needed help getting it back to healthy status. I found Hometurf to be so easy to deal with, I was able to submit an online request for a quote. They email me the day before they come out so I can make sure my dogs are inside, and they leave an informative report following each treatment. My lawn is looking much better after one season, and I am continuing with them for 2021.

Great company to work with. I had a sudden Chinch bug problem and contacted Hometurf. They sent someone out the next day, treated and seeded the affected area and brought my lawn back to life.

I have used Hometurf Lawn care for several years now and am very pleased with their service. Quite a few people have commented on what a nice lawn we have.

Service is reliable. Our lawn looks great. Over seeding is always an added bonus.

I just want to say thank you for the exceptional service. Our lawn has never looked better.

This has been our second year using Home Turf Lawn Care Service and we will continue to use them in the future.

Hometurf Lawn Care makes having an amazing lawn easy. They aerate, overseed, fertilize and apply weed control to our lawn for a very reasonable and competitive price. I have been with them for over 5 years, and I don't even look at competitor's flyers. Even during the pandemic, they delivered their services as promised, and on time. Given them a try, their services will not disappoint!

We have been with hometurf lawn care for a few years and have always been satisfied.

They always let us know when they are coming.

We will be renewing for next year.

Good service overall for the cost. Couple opportunities with the workers not spraying the backyard and not noting it on the paperwork.

This is our second year using this company. Very pleased with the service and the pricing. Responsive to inquiries as well. Would definitely recommend them.

Great company to deal with, been with them for several years, this year with Covid-19 things were delayed at the start but once they were back they continued their excellent service, if I ever needed them to come back and spray for weeds after treatment they gladly showed up and looked after them, will be using them again next year for sure.

My lawn is an absolute mess with weeds and I was told no company can get rid of these weeds. So if my lawn is a mess and no one can get rid of the weeds I have, what is the point of paying for a service? If anyone knows of a company that can get rid of weeds that supposedly no one can get rid of, please let me know. Hometurf replied to this post to say you can get rid of the weeds. I am talking about you guys so I don't understand.

They do a great job and offer lots of services - love that they provide a detailed listing of what they have done and how my lawn is preforming. Would definitely recommend them.

So for some reason the weeds are thriving and my grass is dead not dormant from the heat and lack of rain, but DEAD.

Had professional landscape company out to quote re sodding....$2,500

Will be contacting Hometurf Monday. Have they changed the weed killer from last year. Is it grass killer!

Also happened at my in-laws yard!

I have been using Hometurf for lawn care for the past 2 years and been very happy with their service. They are always friendly, helpful and well informed. Thank you to the team. Great job!

Hometurf has been doing our lawn for 10plus years. Very satisfied. If there is a problem they send someone out quickly. Have recommended them to numerous neighbours.

I enjoy the convenience of their service. However some of the service provided is not evident but they give a free recall to have it redone.

Great Service.

I would recommend them, if are think about getting lawn Care.

Good value for the money. I used to use another lawncare company and had to pay extra for services that are included with Hometurf Lawn Care. Recently I requested a re-application of weed control via email. The answer was prompt. Free reapplication was performed within a few days. Thanks Hometurf!

Have been with these folks for 20+ years. Always reliable - Do what they say! Excellent communications supported by solid technology.

I have been with the company for years and had a bad experience this year. So bad in my opinion that I felt compelled to leave a bad review which I do not usually do. The Company President and owner Joel saw my review and contacted me to apologize for our experience and try and make it right. He was empathetic and listened thoroughly. I appreciate this tremendously and believe this shows wonderful concern for his customers. I gave my feedback for improved communication / service and hopefully others will not have to go through what we did. Past years I was very satisfied and if they serviced the area I am moving too I would try them out again.

Original Review:

I have been with Hometurf for years and was very satisfied. 1-2 months ago however I happen to be reviewing my cameras for something when I noticed the technician arrived to do specific lawn service. Except he didn't do it. I gave him the benefit of the doubt and called the company to let them know he must have "forgotten". They told me they would send someone back, which they did, except they never reminded me the day before so the gate was locked and they were unable to get in. Did they message to let me know? Not at all. I let it go as I did not have time to call. Yesterday they came to do the next scheduled services except again, they leave me notification that x has been completed yet I watched over my camera and it was NOT done. I call to complain and this time I am upset as they are clearly not doing the work they are supposed to do. It was not simply "forgotten". The first person I spoke to was empathetic and understanding and listened well. He was great. Explained there was communication in office that confirmed it was not done. Why did my notification on my door say it was? How would I know? Why not contact me? I asked to be forwarded to a manager. He then passed me to his manager "Desiree" and she was horrible. Cut me off every time I spoke. Made all kinds of excuses for the technician saying I had a dog and he was outside. I explained - I work from home, my dog was not outside when they arrived and when he was outside much later in the day I was with him the whole time. We notified this company we had a dog years ago. One time he was outside when they came and he ran out. Yet she tried to tell me they never knew we had a dog. She told me they do not notify us at the door if service was not done yet in the past when the gate was locked they did. Why the sudden change? Different rules for different technicians? I doubt it. Either way, this person does not know how to deal with upset customers. I have spoken to this person several times in the past and she is very pleasant to deal with if you are happy. But if you are upset she does not know how to listen or empathize at all. But this is not the worse part. She could have just had a bad day - or perhaps I triggered her with my tone and attitude since I was so upset. But not providing the service you paid for and then not being truthful about it is awful. I have the physical proof which I will be sending to them. Makes me wonder about all the service they say they provided in the past. Will never recommend them to anyone. And be warned if you use them - watch your cameras and make sure they do the work because if you let them - they will do a horrible job if they do it at all. I wonder if this is because I notified them that I would be cancelling at the end of this season due to us moving? Either way - bad service!

We are extremely satisfied with the excellent job your crew continues to provide for us to keep our lawn looking green and weed free.

Thank you so much.

It's hard to tell whether the lawn treatments are working (time will tell) so I have no reason to believe it isn't good quality, but I wish they would do a better job about communicating when they will be coming and what they are doing that day.

We have been using Home Turf for 5 years and are happy with the price and service. Staff are very friendly

New Customer in 2019, transferred from another supplier, Great Service with Friendly, knowledgeable Specialists. Today, they did liquid aeration rather than mechanical aeration due to Covid-19 which will be done in the fall, without adding to my annual cost.

This is a very reliable, high quality lawn care company that is so easy to book and provides a great product and service. I tried another company and came back.....to stay!

This company was great to work with. Punctual, professional and did an amazing job in a timely manner. My lawn looked much more healthier compared to before.I highly recommend this company.

I have been doing the the complete program for a number of years now grass is looking great. For me its one less thing to worry about. The service has been great. Customer service is good when calling in with any questions.

I have started to use their services two years ago. I am fine with their services so far. They are responsive to my inquiry and questions too. I will continue to use them.

I have been using Hometurf for the past 5 years. They come on schedule to take care of my lawn. Professional services and excellent customer service, highly recommend for others.

So far my first appointment has snowballed into 3 seperate visits.

First time was poor employee performance by Emma and forgotten seed bag

Second time was a reapplication which was much better than the first time. But my seed was forgotten again.

Finally got my seed before the weekend on a third appointment in a span of a week.

My experience with you guys is new and it's been an inconvenience having to email customer service to make sure your employees actually applying the product does the job.

So the people who come to my house get a 3/5

But your customer service team gets a 5/5 for being helpful and quick on the fixes.

The overall job you guys do is a 4/5 so far! I haven't had enough time to see the full process.

I have been using Hometurf for 2 years now and their service has been great! I was extremely unsatisfied with my previous lawn care company for a while and was looking for a change. Once they didn't do the backyard because the gate was locked and when I called them they agreed to come the next week with no hassle.

Professional service at fair price.Always on schedule.

I have been using Hometurf service for a few years. Since then my lawn looks gorgeous. They have done a great job. I really trust Hometurf.

Excellent lawncare company, great work and customer service. Highly recommended.

I've been with Hometurf for several years. I find their services responsive to my needs and their service agents courteous, professional, and thorough. Hometurf will revisit whenever called upon in the rare event their treatment needs further attention. Their prices are competitive. My lawn looks great and Hometurf has my loyalty.

Very happy with services provided by Hometurf. I have been a customer for several years and I have been extremely happy with their customer service.

We've been very happy with the service we've received so far, both last year and this year. They're here on time, and we've never had an issue with having to call them about missed sessions.

Hometurf Lawn Care has been our go-to lawn service for over 5 years. They are truly professional and trustworthy. When we had concerns with the weather due to the weather, the customer service instantly gave us an option to redue the service if we were unsatisfied.