This Kelowna area general contractor is rated 2.0 from 2 reviews with a TrustScore of 1.3. Services offered include home improvement, custom construction and home addition work. Read their reviews, ask about license and insurance information, and request a quote.
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I would not recommend IPC as a builder.
My experience of Ian Paine Construction Ltd. was terrible and they were not the right builder for us in three instances.
1) Hiring IPC and watching quotes come in way over budget and realising IPC had designed us a house we could not afford. Although we had a big input in the floorplan, what caused our build to become over budget was a special foundation we never requested, a butterfly roof that was designed by IPC, and a miscellaneous labour fee of $80k that we later found out from other builders was not industry standard. So we have a now found a builder that can build us a house we can afford.
IPC gave us a budget estimate, which we took to the bank and got the full amount as we could provide the contingency. The contract even states that the build comes in at $1.1m, which IPC signed. The quotes came in 2-5x higher than IPC’s estimates and IPC said we would have to increase from the agreed $200 per sqft to $250 per sqft. IPC also X-ed out the basement to try to remedy this, but this was not the house we agreed to build.
2) Firing IPC and getting a surprise and inflated invoice (including meetings, driving hours, assistant fees, foreman fees (our lot is empty)) attempting to take most of our deposit with charges dating back to before signing a contract. We were never notified of these charges or of this invoice until 3+ months later.
3) Having to go to Court to dispute these charges, hearing the judge disagree with IPC charges and being awarded a majority settlement. IPC attempted to charge outside the contract agreement, which IPC was advised they would not win in court. This wasted more of our time.
It is important to note that Ian Paine Construction is under new management. Although the company has been around for 30-40 years, it has been under this new management for around 5 years.
It is also important to know that with their ‘miscellaneous labour’ within their budget, their 10% management fee becomes more like 18-20% of your build.
This was a nightmare that cost us to lose 6 months of time, our mortgage rate (BOC raised rates 3 times) and our house design. We got a new designer who gave us high ceilings, large sqft, and even added more features that we didn’t originally have, but with a normal roof and normal foundation. We have now chosen a builder with building and carpentry experience, who physically knows how a house is built and does not have to delegate these skills to a foreman at our cost. There is no ‘misc. labour’ on the budget, and the percentage management fee, is the fee.
Very disappointed that I hired Ian Paine construction and design.
This relationship had its challenges from the beginning. Despite our team's best efforts, we were unable to improve the working relationship with this client. As a result, and upon extensive discussions with the client, we agreed on a revised scope of work, which we completed in full.
Thankfully, we are honored to have a long list of amazing clients who we've been lucky enough to work with throughout the 40+ years we ve been in business, many of whom are repeat clients and have contracted our team on all scales and scopes of work.
Ian Paine Construction and Design has a TrustScore™ of 1.3. The average TrustScore™ for other businesses providing similar services in Kelowna and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 3 |
Approved | 0 | 2 |
Unverified | 0 | 1 |
Suspicious | 0 | 0 |
Overall Rating | 2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1973 |
Member of TrustedPros Since | 2015 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Architectural Design, Basement Lowering, Basement Renovations, Bathroom Renovations, Cabinetry and Millwork, Carpentry, Carpeting, Ceiling, Closet and Storage, Commercial Renovations, Countertops, Design Build, Drywalling, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Foundations, Framing, Garage Construction, Home Theaters, Hot Tubs, Insulation, Interior Design, Kitchen Renovations, Land Clearing, Land Surveying, Non Slip Treatments, Painting, Plastering, Shed Construction, Sunrooms, Tiling, Wallpapering
This Kelowna area general contractor is rated 2.0 from 2 reviews with a TrustScore of 1.3. Services offered include home improvement, custom construction and home addition work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Krista Paine |
Alternate Phone Numbers | 250-801-7787, |
Listed with TrustedPros since: | 2015 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 1973 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Contact Ian Paine Construction and Design to request licensing info. |
Insurance information | Contact Ian Paine Construction and Design to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.