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My family and I have had the displeasure of entering into a “contract” with Robin Hillier from Stouffville Ont. She claims she has a business called Imperial Construction Design but from my experience it is nothing but a front to steal money!
At the beginning, Robin was pleasant, professional, maybe a bit flighty but really seemed to understand what we were looking for in a kitchen and bathroom renovation.
After gutting my kitchen, taking down a wall and not supporting it properly, gutting my bathroom and putting down cracked tiles she is no longer professional or pleasant.
I send texts with no reply for days and when she does text it is excuse after excuse. She lost her phone, she broke her phone, she was in a car accident, her daughter was bit by a dog, her Mother was ill, her crew yelled at her and quit! If I had a question or a complaint she either provided one of the above excuses or if she did not have one, just ignored me for days!
When I asked for receipts for cabinets and counters that I have paid for, her computer fails. I have talked with her cabinet maker “Chuck” and he advised that he has provided Robin with quotes but has not made anything for her yet she tells me she physically has them! I spoke with Joyce from the counter top company and she advised Robin has not paid for the counter that I drove to Toronto to pick out!
When I ask her when she is coming to finish she tells me she is anxious to get going but has not been at my house for well over a month.
I will be pursuing legally and I hope that by posting this review it will help another family by NOT getting involved with her.
My family and I have been out of our house since mid-October. We did not celebrate Christmas at our own home with our children. We have a safe place to stay but we have now been without a home for 4 months!!! And she does not care at all!!! It is all about her!
Imperial Construction design, Robin (Robbyn) Hillier are 100% scammers!!!!! She also goes by Robin Caitlin Hillier or Robyn Jessie Hillier. She is a theif!
Scam Alert!!! - Robyn Hillier- Imperial Construction Design - Stouffville or Toronto
I am just a single parent who was taken advantage of by Robyn Hillier who is a business owner with zero integrity. Her Company Imperial Construction design changes name and address frequently so beware.
After a number of consultations and time spent to outline what I was looking for in a kitchen remodel Robyn Hillier the owner and sole employee of this fake outfit relentlessly begged for the deposit claiming she had a time limited offer with a cabinet supplier and needed the deposit ASAP. I provided a bank draft for her so I could track the deposit in the event that there was an issue. After Robyn Hillier left my house she traveled down the street to my bank and tried to cash the bank draft. They bank of course told her she couldn't and that it would take 2 days to clear with her bank. She immediately drove back to my house with the bank draft and asked me to find a way to get her cash today claiming the cabinet order was time sensitive. I did not obliged. It turns out she ended up depositing my draft into a personal account and never ordered any cabinets. She told me the cabinets would take 4 weeks and that we would start the reno's which included a wall removal prior to the cabinets being delivered. After she left I never heard from her. My calls, texts and emails went unanswered until I involved my legal counsel( 5 weeks Later) at which point a million excuses about how sorry she was, her phone had been lost, her phone has been broken, she had been in a car accident, her mother had had a bad fall, and she was not able to call me( 5 weeks). At this point she tried to tell me that the cabinets were delayed and would be another "few weeks". She said they were built but not painted. I asked to see proof of the order and to physically see the unpainted cabinets to verify...she could not provide either validation after atleast 8 requests and subsequent excuses to why this could not be provided
Long story short, I am now over three months with no kitchen and a $7500 deposit which she refuses to return and now doesn’t have. Unfortunately this now needs to be dealt with through a legal process which is a drain on money and time.
Imperial Construction Design is one of those companies that you read about and give this industry a bad name. They take your money and disappear, change their name, and give you all the excuses in the world to stall you.
I only wish someone would have wrote a truthful review of Imperial Construction Design and Robyn Hillier prior to my decision to contract a kitchen.
Update: January 4th.
Robyn Hillier has gone into hiding and refuses to provide me with any address to serve legal paperwork. She is a professional scam artist and knows the system. She has had my deposit since september 22nd and has never been back to my house since.
Our experience with renovations has not always been great and at first were reluctant to hire anyone for our kitchen, but after meeting with the imperial construction design team, who we Hurd about from a friend who had their kitchen and basement done by them, we felt comfortable leaving it in their hands. During the process there were a few hiccups, but they were delt with professionally and they kept with their schedul. As well as kept with in budget. In all we are very happy with the finished product and will be using them next spring for our home addition project. We would definitely recommend them to others.
Hiring Robyn was the worst possible decision we could have made. Robyn seemed professional at first but once she had the money for the cabinets the issues started. We had a time frame for completion based on my wife's surgery. Our house was left in disarray while she scrambled to find people to do the tile and cabinets. She miss quoted the work and came back with a much higher price after she started. She would not anwser request for information and does not even have a voice mail set up to leave a message.
The work was completed a month later then the date we had agreed upon. In my opinion if I had to do it again I certainly would not use her company.
Imperial Construction Design and Services has a TrustScore™ of 0.4. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Busines Name(s)||Imperial Construction Design / Stouffville (Rated 1 / 5)|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Available upon request|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1988|
|Member of TrustedPros Since||2016|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Architectural Design, Bathroom Renovations, Cabinetry and Millwork, Carpentry, Countertops, Decks, Demolition Work, Design Build, Electrical, Excavation Services, Floor Heating, Flooring, Framing, Garage Construction, General Contracting, Home Construction, Home Restoration, Interior Design, Landscaping, Plumbing, Property Maintenance, Stonework, Stucco
We are a team of professionals who work with a variety of different contractors who specialize in different aspects of the construction industry. Knowing it is a hard decision to determine which contractor will do the job right, our job is to provide you the client with the best contractor that best suits your projects requirements. We only provide contractors who specialize in particular fields and have over 20 years experience and certifications. Such as in kitchens, bathrooms etc. As well as, we have our own suppliers for all fixtures for the projects at cost, which makes a big difference when comes to the overall pricing of the project.
|Main contact(s)||Robyn Hillier|
|Alternate Phone Numbers||416-476-3026|
|Affiliations or other locations:||Imperial Construction Design / Stouffville (Rated 1 / 5)|
|Listed with TrustedPros since:||2016|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Legal structure||Sole Proprietor|
|Licensing information||Licensing information available upon request|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.