We are a small local family owned company based out of Maple Ridge that has quick and reliable service at a fair price. 15 years experience, call for a free estimate or email a picture of the job for further information.
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Much like the other review, lots of promises and no delivery. Work complete was of poor quality. Luke kept complaining about back pain etc. Overall just poor. Stay away! After a few months, he ghosted us... I ended up hiring another contractor to complete the job. On top of that, when digging down for the posts, they punctured a wire I had in the ground for EV charger (despite telling him it was there).
We hired Luke Jackson from Jackson Property Services Ltd of Maple Ridge BC to do a bathroom Reno consisting of removing drywall in the shower area and replacing it with cement board so that it was properly waterproofed, tiling the shower from floor to ceiling on 3 walls, tiling the floor, installing the shower glass door and doing some drywall in other areas. After showing up half way through the day on the first two days of the job, only working for 2 hours and then spending most of the second day on the phone, he assured me the third day of work that the entire shower would be tiled. On the third day as I was expecting him to pull up to the house any minute , he texts me that he's not coming. He didn't show at the last minute on the day that tons of work was finally going to be done ! On the fourth day of work he brought his wife to help him who is not a contractor or trades person, they came around 11pm after I had already been adiment about an earlier starting time .They insisted on being paid for materials and 30% of labour fees that day. I followed through and paid that day after I had seen work being done. Once my husband returned home and looked over the work that had finally been started, he could see that the corners of the showers had not been mudded or taped to keep water out of the studs. You can even see the studs in the corners. What's the point of cement board install if it isn't put up correctly to keep it waterproof? Isn't waterproofing in a shower pretty standard? After contacting him about this he claimed that mortar and taping would be an "extra cost" that wasn't included in the quote for cement board installation. First of all, cement board install should automatically include mortar and taping, it is not optional, it's just part of the install. He made the decision himself that we wouldn't have wanted that done because of the so- called "extra cost" so he just tiled right over it without even mentioning it! We never would have agreed to not having a water proof shower. I have proof of asking for the costs for waterproofing and that we wanted that done. So we now have a tiled shower wall that needs to be ripped apart so we can re do the walls, as well as all the other work in the bathroom that he will no longer be doing, but has taken 30% of the money for. Do not hire Luke Jackson unless you want someone who shows up half way through the day ( because he is " his own boss"), hardly responds to texts or emails, does a terrible, unprofessional job and has no work ethic. Not only do we deserve to have all of the money back that we paid him, his wife who knows nothing about construction is nickeling and diming us to death after I have insisted we get our money back. Now we have to hire someone to demo what Jackson Property Services has done. Jackson Property Services should have given us a complete refund of our money to be used for the demo of what they did! But they did not and they did not even admit or apologize for what they have done.
Jackson Property Services has a TrustScore™ of 1.0. The average TrustScore™ for other businesses providing similar services in Maple Ridge and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 2 |
Approved | 1 | 2 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1/5 | 1.1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Jackson Property Services may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2016 |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We are a small local family owned company based out of Maple Ridge that has quick and reliable service at a fair price. 15 years experience, call for a free estimate or email a picture of the job for further information.
Main contact(s) | Luke Jackson |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | No |
Year established | 2016 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Services listed by Jackson Property Services may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Jackson Property Services to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Jackson Property Services has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum