JH Property Services Ltd.

Response from JH Property Services Ltd.

First & foremost, I would like to express my dismay for this client to leave such false statement regarding myself and my company which I built 20 yrs. ago. As a businessman myself I am fully aware that most people nowadays still rely on the saying that "Customer is always right", that they can say whatever they wanna say, ruin someone's reputation just to get even and don't even realize the consequences of their unruly actions.

Below are detailed information to prove my honesty and professionalism during the course of this job:

On June 19th, Nato Torres and his wife Marilyn contacted us to quote them for fence installation. We set-up an appointment and met with them the next day to see the job.

On June 24th, we sent them a quotation. After a week they called to inform us that they are claiming for the insurance so they have requested us to resent them the quote so they can submit it to the insurance company specifying our Metro License #, Insurance Policy #, HST # as well as WSIB Acct # which we did.

On July 29th, they called us confirming that they got the approval from the insurance company so we can come over and sign the contract.

On Aug. 1st we sent them an email regarding Aug. 4th meeting for deposit payment and contract signing. On Aug. 4th, (when we showed up to sign the contract) after signing the contract, they refused to give me the deposit by saying that they were not comfortable and that they will only give the deposit when I start the job. That particular meeting made me feel uncomfortable because if the person is not starting the business properly and not playing by the rules definitely they will give me a hard time and I was right.

On Aug. 5th I showed up with my guys to remove the existing fence and they handed me the deposit cheque. We finished our day and I told them that without getting the approval from the locate we will not gonna be able to start their job so I will let them know once I have everything approved and that it might take up to 2 weeks because it's not in my hands. Despite what I said, he still calls mostly every day asking the same question when I can start their job.

Anyways, we got the locate approval and the next day we showed up to install the post. He approached me asking to remove a small portion of the fence and redo the new one which was not part of my job. I said sure and that I will send him the quotation. He asked me why don't I install the post since I was there so I said okay. We did installed the post and left. The following 2 days, there was a rain forecast so I told them that we will be back on Thursday. The next day he called me and was telling me to not send him the quote for extra work because according to him, that should be his kickback since he gave me this insurance job. I was shocked, very upset and told him that I am NOT corrupt and do not appreciate people like him. I told him that I am an honest businessman who has principle & dignity. I showed up on Thursday as planned, and around lunch time, Nato's wife approached me saying I should be doing the extra work for free. Even my guys heard that and they were shocked as well. Anyways, I guess it's so easy to understand that they wanna revenge or get even on me for being honest and for staying on my principle. (Attached is a contract to prove how we do business and that do not do verbal agreement).

By the way FYI, they refused to pay me for extra work which I have already done and pictures will justify that we already installed the post. I have made a decision to take a legal action against these people for all their false accusations/allegations against myself and my company unless they will provide me a written apology. We will keep you updated.