We have been in the plumbing business for over 10 years, proudly serving the Ottawa community. Our unparalleled service and competitive prices, and overall value are the reasons why our customers keep coming back. Our underlying promise to you is delivering quality service at affordable prices. Our pledge is to establish a lasting relationshi read more...
John The Plumber began operations in 2006 and has received 8 reviews for an overall customer rating of 3.7. The average rating for businesses providing similar services in the Ottawa area is 4.3. Write a review
3.9
4.0
3.6
3.5
3.5
3.5
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2.3
We had good luck with the company previously - quick and professional. This time I was quoted $1200 for what I was told, a complex repair. It ended being dead simple and taking 1 1/2 hours to complete. When I asked what went into the pricing - I wasn't griping - they simply refused to answer. Nothing but dismissive condescension from the help desk. As a crowning touch they didn't want to credit the $85 I had to pay to get the initial quote. I had to get loud to get them to honor their own promise. This short-term greed will sink the company, just watch. Strongly suggest you avoid.
5
Geoff and Garrett came within two hours of me reaching out to John the Plumber for service. They quickly diagnosed the problem with our storm sewer system and used a camera snake to identify if there were any further problems and quickly offered a report and options for solving the problem. We will be calling John the Plumber for any future plumbing needs!
5
5
I called John The Plumber and arranged an appointment for Monday.
Riley showed up on time. He wore a mask. He was friendly and professional.
He removed my old toilet, inspected the drain and replaced the flange or whatever it needed. I don't remember what he said. He also replaced the water shutoff at the toilet, as it wasn't working.
He leveled and stabilized the new toilet, and removed the old one from my property.
He was in and out in less than an hour. Very professional and quick. The bill total was what I had agreed to prior to the job. I was very satisfied.
1
Incredibley unprofessional. Could not accept they had installed my dishwasher incorrectly; proceeded to be standoffish. At some insistance, they came around again- did not open a single pipe, and claimed it was the dishwasher not the installation. So, in the end, the dishwasher technician was the one to solve our problem- NOT John the Plumber (who did NOTHING, truly nothing- did not even open up a pipe and still charged me). I do NOT recommend this company- overwhelmingly unprofessional.
5
5
I've worked with this company many times over the past few months and have been pleased with their work each time. Reasonable prices and available 24/7, something I really appreciate as a property manager. Every plumber I've worked with at John the Plumber has been professional, punctual and friendly, I highly recommend them.
1
We thought all the reviews were true. We know that he has changed names and company names. He is not honest and we never got the problem fixed. Waste of money and lots of stress.we hired a plumber a neighbour had and was half the cost
John The Plumber has a TrustScore™ of 2.0. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 1 | 10 |
| Approved | 1 | 8 |
| Unverified | 0 | 2 |
| Suspicious | 0 | 0 |
| Overall Rating | 2.3/5 | 3.7/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information | Not yet provided |
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Not yet provided |
| Company Website | Yes |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2006 |
| Member of TrustedPros Since | 2011 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We have been in the plumbing business for over 10 years, proudly serving the Ottawa community. Our unparalleled service and competitive prices, and overall value are the reasons why our customers keep coming back.
Our underlying promise to you is delivering quality service at affordable prices.
Our pledge is to establish a lasting relationship with you. Every member of our team will strive to exceed your expectations and gain your trust by providing exceptional performance. We always strive to maintain the highest level of professionalism, honesty and fairness with our suppliers, subcontractors, professional associates and customers.
| Main contact(s) | John Grimes |
| Listed with TrustedPros since: | 2011 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | No |
| Accepts credit cards | Yes |
| Year established | 2006 |
| Offers financing | No |
| 24 Hour emergency service | Yes |
| Legal structure | Sole Proprietor |
| Licensing information | Contact John The Plumber to request licensing info. |
| Insurance information | Contact John The Plumber to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
