K2 Roofing

K-2 roofing did another complete roof on my warehouse in Burnaby. I have used K-2 previously on my house as well as another warehouse.

They did a torch on like they did on my smaller warehouse and did a great job.

We had one small leak about a month after completing but they came right out to fix it. It turned out it wasn't the roof , it was one of the heaters on the roof had a vent open that allowed the rain to get in.

What a big mistake hiring K2 Roofing. Kelly is great at selling but he completely lacks integrity when issues arise on the job. First off, Kelly failed to identify a slight sag in my roof valley at the time of his initial inspection so his crew proceeded to install a crooked, warped valley flashing that looked terrible. When I questioned Kelly about why the flashing would not install straight, and how an experienced roofer could miss that, he made excuses and offered to remove the flashing and shingle the valley at an additional cost of $500...basically remove and throw away what I had just paid for and start over!? If there was a way to do it properly initially, why was it not discussed? As the roof lines looked terrible now and needed to be corrected, I was left with no choice but to agree to it being redone and paid the extra cost.

Next was the new skylight Kelly installed in our bathroom that did not sit properly and would not seal. With a 6 month old baby, and a bathroom that was freezing from the drafts, we were anxious to have this issue fixed. After 3 weeks of requesting follow up service, Kelly finally showed up and caulked the edges. After he drove away I realized his caulking had accomplished nothing. The drafts remained and now we were stuck with the cold bathroom and strong toxic VOC’s from the sealant. The fumes were so strong that we had to tape off the bathroom door for several days as this room was beside our nursery. Finally, after another week of very cold drafts and getting tired of Kelly’s excuses, we hired another company to install the correct inside mount skylight to fix the problem. Total additional cost to remove the new skylight we just paid Kelly to install...and purchase & properly install the right skylight...$500.

After Kelly’s incompetence cost me an unexpected additional $1000, I asked him on repeated occasions to make this right. Kelly repeatedly refused so I finally took the matter to the BBB. Anyone interested can contact the BBB for more details about my experience (complaint filed Oct 2013). Kelly still refused to take any accountability so my complaint through the BBB was eventually closed but never resolved so I would caution anyone not to rely on K2’s BBB rating. The BBB ratings seem to be heavily influenced by the membership fees they receive from the companies they rate. I have intended to take this matter to small claims court because I think unscrupulous contractors need to be held accountable and consumers should be warned. If I find the time to pursue this matter in small claims court I will post an update here as to the outcome of the court proceedings.

Dealing with K2 Roofing was an awful experience and an expensive lesson. I strongly caution others to avoid K2 Roofing, and I hope sharing my experience will save others from the headaches K2 has caused me.