K2 Roofing

Response from K2 Roofing

Hello All,

I am Ken Brown the senior Estimator at K2 Roofing. Fred's version of events is certainly very colourful from our point of view. The valley area that he mentions is a design flaw in the homes construction and was only repairable with major work to the buildings structure. We tried our best to shingle the roof using the traditional valley metal but there was no way that this area was ever going to be perfect. Although this was completely obvious and explainable, Fred would not comprehend this in any way. We offered to shingle in the valley in a closed fashion at a reduced price in an attempt to hide some of the buildings defects. Fred finally agreed to this and we performed the work for $500.00

Weeks later when Fred contacted us about the skylight issue he was having he became very belligerent and demanding. Although there was no imminent threat of leaks or problems from the drafty skylight he demanded that we attend his location immediately. Because it was the middle of summer and we were at the height of our busy season we informed Fred that it may take us a few days to get there and this was completely unacceptable to him. At this point he started using very profane language not only to the owner of our company but also to our secretary whenever she would field his calls. We did go out to his home and we did lift the skylight and we did caulk the skylight to the curb in an attempt to seal the skylight. This is when things started to get interesting. Fred Phoned our office complaining about the "VOC's" in the caulking we used which is every day household caulking with no harmful VOC's whatsoever. From this point on Fred demanded that not only do we reimburse him for the skylight but we also reimburse him for the valley work we performed.

In the interest of trying to salvage our good name from this we did offer Fred the $400.00 plus tax that he paid us for the skylight as long as he signed a letter stating that he had no further complaints with our work which he refused. He threatened to take us to the BBB if we did not give him $1000.00 and at that point since we felt we could not come to a reasonable compromise with Fred we invited him to do so.

The BBB complaint went all the way through the process until it reached the stage of arbitration. During this time we had offered Fred a $1000.00 settlement as long as he would sign the paper saying there would be no further claims against us and again he refused. Fred refused to attend the arbitration hearing and the file was closed.

Fred has since made a personal vendetta against our company and has slandered our name at every opportunity. It is unfortunate that Fred has taken the steps he has and in our opinion has acted completely inappropriately in this circumstance. We work very hard at K2 to ensure all of our customers are looked after in a courteous and timely manner. Unfortunately Fred's behavior has made this impossible.