Ken Mason Insulation

Ken Mason installed a large living room window, back door, garden doors, 3 basement windows and insulation for the crawl space. It was a pleasure dealing with Bob Eliot. He provided options in various price ranges and did not try to over-sell. He inspected my attic and told me the insulation was just fine, and similarly told me that insulating the ceiling of the crawl space would be sufficient as opposed to insulating all of the cement block walls as well. His team did a great job installing the products and cleaned up after each installation. My daughter had Ken Mason insulate her attic and highly recommended them. But the highest praise of all came from a contractor who has done several renos in my home. He came over to quote a different job and asked me who had installed the windows and doors. When I told him it was Ken Mason, he smiled and said that he loves following Ken Mason because they know what they're doing.

Some neighbours had used Ken Mason and recommended them. We decided to give them a go after getting a few quotes. Before we finalized the deal, the owner, Bob Elliot called me and offered to 'sweeten the deal' by insulating my attic for just $300 more. Seemed like a good deal so we agreed. We had some renos ongoing in one of the upstairs bedrooms and had to put off the insulation. When the windows came in, there was one missing when they got to site and no one had noticed it (Receiving dept QA?) Ultimately the windows installers did reasonable work but left some scratches on the window flashing. Bob agreed to come and look at it but never did. When we were ready for the insulation (admittedly 7 months later) Bob acted as if we were being disruptive to his business and that we would simply have to wait, since it was free. When we reminded him that he charged us $300, he didn't remember that. Trying to get them in was very troublesome requiring 4 phone-calls. Even on the day that they were to come, we were told it would be the first job of the day. I'm writing this at 9:45 and they have not arrived even though Bob, again being rude on the phone said they were on the way. STAY AWAY FROM THIS COMPANY!!!!!

I beg you to look elsewhere! The worst service I have ever in my life received. The owner bob is a complete jerk. Hung up on myself and husband several times. Tracked mud throughout the house. Work started 2 weeks after I was told and lasted 3 weeks! They would come for 2-3 hours a day and leave. Nothing was installed properly. I paid $10,000+ and then had to pay $1000 after they left to make it right. 🙄 Everything we pointed out we heard "that's an extra" absolutely a horrible company. Look elsewhere people. Please. If I could rate -100 I would

*pictures include the messes they left daily in mine and neighbours yards.

Bad experience with this company. Would never recommend their services. Stay away!