Ken Mason Insulation

Some neighbours had used Ken Mason and recommended them. We decided to give them a go after getting a few quotes. Before we finalized the deal, the owner, Bob Elliot called me and offered to 'sweeten the deal' by insulating my attic for just $300 more. Seemed like a good deal so we agreed. We had some renos ongoing in one of the upstairs bedrooms and had to put off the insulation. When the windows came in, there was one missing when they got to site and no one had noticed it (Receiving dept QA?) Ultimately the windows installers did reasonable work but left some scratches on the window flashing. Bob agreed to come and look at it but never did. When we were ready for the insulation (admittedly 7 months later) Bob acted as if we were being disruptive to his business and that we would simply have to wait, since it was free. When we reminded him that he charged us $300, he didn't remember that. Trying to get them in was very troublesome requiring 4 phone-calls. Even on the day that they were to come, we were told it would be the first job of the day. I'm writing this at 9:45 and they have not arrived even though Bob, again being rude on the phone said they were on the way. STAY AWAY FROM THIS COMPANY!!!!!

I beg you to look elsewhere! The worst service I have ever in my life received. The owner bob is a complete jerk. Hung up on myself and husband several times. Tracked mud throughout the house. Work started 2 weeks after I was told and lasted 3 weeks! They would come for 2-3 hours a day and leave. Nothing was installed properly. I paid $10,000+ and then had to pay $1000 after they left to make it right. 🙄 Everything we pointed out we heard "that's an extra" absolutely a horrible company. Look elsewhere people. Please. If I could rate -100 I would

*pictures include the messes they left daily in mine and neighbours yards.

Bad experience with this company. Would never recommend their services. Stay away!

I called Bob (the owner) because I wanted some window tint applied to a large grouping of windows with Southern exposure. Bob appeared at my door on time and professionally attired. He showed us two different options and gave us the advantages/disadvantages of each and stated the price. We agreed to have the tint applied and Bob's people arrived on time to do the job. The job was completed properly and the windows look spectacular. The room is much cooler now and the glare from the windows no longer washes out the TV. The crew cleaned up after themselves and provided us with a lifetime warranty on the work. I couldn't be happier. Bob (the owner) is a fantastic guy to deal with, professional, helpful and friendly. I would highly recommend them.

Do not hire this company for I asked for a quote got a quote i agreed to price quote then wanted a deposit said work would be done in 3 weeks no phone call i had to call to ask if window came in and it so happened it came in yesterday? oh ok..i did not believe this. so agreed for a day to come out over phone i wrote it down i took curtains down moved furniture got everything prepped and got up early for when they showed up and waited for another hour no show i called and asked where they were and he said i thought that was scheduled for tomorrow i said no it was not..it was today we agreed i wrote it down on calender and he said he wrote it in his calender for wed i said no we agreed the tuesday this really pissed me off that he blamed me for writing it down wrong when i said no i did not u did admit to it..oh he says whatever...i said well i guess i get a discount he said u already got a good price i said yep ok..he asked if they could do it wed i said no i am busy..no appology from scott he said his guys were somewhere else and could not do it today i told him my circumstances and then he said when do u want to do it i said i will have to call u back...he hung up on me...how rude and not professional for a business or manners i did not make the mistake he did so why work at his convenience when told and agreed for the tuesday go figure do not hire them they dont stick to there word and for me to call them and to follow up this pissed me off if i did not bug then whom knows when i would get windows done...so i am looking into another company whom swears by there word.

Please be advised that this company Ken Mason insulation did not complete the job as stated in my contract. The contract in writing stated all exterior walls would be sprayed with foam. The company only did the bottom floor walls and left without doing the upstairs end walls. With several promises from the owner Bob Elliott that they would return they did not. Three months have gone by when I made another call to Bob Elliott in which he told me he was not going to honour the contract. Do not hire this company