Ken Mason Insulation

We hired Ken Mason to install 4 windows on the recommendation of our neighbour who had used them on 2 occasions without issues. We did not have the same experience. They were unprofessional and inexperienced when doing the work. They used are furniture as work benches (even after we moved most of the furniture out of the way for them), only cleaned up the inside of the house and left before fully finishing the job. We couldn’t believe that 3 of the 4 brand new windows had worse drafts coming from them then the 50-year-old windows they replaced and the outside trim (on one window specifically) looked like it was the installers first day on the job. We complained about this and they sent a better employee over (who just showed up unexpected one day) and fixed most of the drafts and said he’ll come back when he has a taller ladder. That was 6 months ago and nobody returns my phone calls or emails. The worst part of this whole experience is that they weren’t even the cheapest quote we got for the 4 windows.

The only good thing we can say is the the actual windows are really nice and easy to clean. But I would never recommend anybody to get work done on their house by this company.

Just had Ken Mason's, Aaron, here to spray foam my basement. Before starting he explained the process he would be using, covered all my electrical boxes with tape to prevent overspray and asked if I had any questions about what he was about to do. After the sprayfoam was completed, I noticed that he had removed my new back door to prevent overspray. Once the foam had setup he scraped all the studs and removed the high spots to prevent the drywall bulging. Aaron cleaned up so well you wouldn't know he had been here. Excellent workmanship and courtious employee will have me recommending Ken Mason insulation to all my friends and family.

Ken Mason installed a large living room window, back door, garden doors, 3 basement windows and insulation for the crawl space. It was a pleasure dealing with Bob Eliot. He provided options in various price ranges and did not try to over-sell. He inspected my attic and told me the insulation was just fine, and similarly told me that insulating the ceiling of the crawl space would be sufficient as opposed to insulating all of the cement block walls as well. His team did a great job installing the products and cleaned up after each installation. My daughter had Ken Mason insulate her attic and highly recommended them. But the highest praise of all came from a contractor who has done several renos in my home. He came over to quote a different job and asked me who had installed the windows and doors. When I told him it was Ken Mason, he smiled and said that he loves following Ken Mason because they know what they're doing.

Some neighbours had used Ken Mason and recommended them. We decided to give them a go after getting a few quotes. Before we finalized the deal, the owner, Bob Elliot called me and offered to 'sweeten the deal' by insulating my attic for just $300 more. Seemed like a good deal so we agreed. We had some renos ongoing in one of the upstairs bedrooms and had to put off the insulation. When the windows came in, there was one missing when they got to site and no one had noticed it (Receiving dept QA?) Ultimately the windows installers did reasonable work but left some scratches on the window flashing. Bob agreed to come and look at it but never did. When we were ready for the insulation (admittedly 7 months later) Bob acted as if we were being disruptive to his business and that we would simply have to wait, since it was free. When we reminded him that he charged us $300, he didn't remember that. Trying to get them in was very troublesome requiring 4 phone-calls. Even on the day that they were to come, we were told it would be the first job of the day. I'm writing this at 9:45 and they have not arrived even though Bob, again being rude on the phone said they were on the way. STAY AWAY FROM THIS COMPANY!!!!!