Ken Mason has been leading the way in providing quality Windows and Doors, Spray Foam Insulation & Tinting for over 30 years! We are a family owned business & use the highest quality manufactures in the industry. At Ken Mason we will ensure you the best service, guaranteed workmanship & peace of mind. We offer free Quotes & Consultation and 0 Pa read more...
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DO NOT USE THIS COMPANY.
Insulation job was half done.tookk 2 weeks to come back to finish, after 10 phone calls.
Ken suggested I instead tear the plaster and lath off after the kitchen reno is 3/4 done...and then said i should have supervised his guys...
Im a contractor. I know how to do good work and address customer concerns.
Left oil on the driveway from the compressor.
His guys had to borrow my drill bits.
Bought 20+ cans of foam to try and finish this job
This company is a fuster cluck.
We'd like to apologize for your recent experience with us, and sorry to hear you were not satisfied with our customer service. We will be following up with staff, and addressing the concerns you've brought to our attention.
In regards to your review, we would like to discuss how the transaction went from our side, and respond to the issues you've raised. We have been in business for 35 years, with an A+ rating with the BBB, and take your concern very seriously.
Whenever we start a project with a client, we ask that they are present at the end of the job, to ensure our work is up to their standards. The second time we came back, we asked you to stay, and you did indeed leave before the end of the job. A customer staying on-site is imperative for us to resolve any issues or concerns should they arise.
As to your drill bits, we did not ask to borrow them from you, but they were offered to our staff by you for the remaining 10 holes in the wall.
When we discussed your concerns on the phone, we stated that we would come back to do whatever is necessary when we are in the area. When doing an injection foam, the holes are 3'8" in diameter, and if there are any cross members in the wall (which older homes may have, as they were built before homes started having beams placed 16" apart), it makes it nearly impossible to completely fill. We suggested that we would come and insulate the wall for free to resolve your concerns (at a cost to us, however it would require taking the wall down to fill those cross sections).
On our second call, you began to use vulgar language, and that is why we ended the call.
The total job was 400 sq. ft, we did 90% of the space.
Thank you for your feedback, and our sincerest apologies again.
We hired Ken Mason to install 4 windows on the recommendation of our neighbour who had used them on 2 occasions without issues. We did not have the same experience. They were unprofessional and inexperienced when doing the work. They used are furniture as work benches (even after we moved most of the furniture out of the way for them), only cleaned up the inside of the house and left before fully finishing the job. We couldn’t believe that 3 of the 4 brand new windows had worse drafts coming from them then the 50-year-old windows they replaced and the outside trim (on one window specifically) looked like it was the installers first day on the job. We complained about this and they sent a better employee over (who just showed up unexpected one day) and fixed most of the drafts and said he’ll come back when he has a taller ladder. That was 6 months ago and nobody returns my phone calls or emails. The worst part of this whole experience is that they weren’t even the cheapest quote we got for the 4 windows.
The only good thing we can say is the the actual windows are really nice and easy to clean. But I would never recommend anybody to get work done on their house by this company.
Just had Ken Mason's, Aaron, here to spray foam my basement. Before starting he explained the process he would be using, covered all my electrical boxes with tape to prevent overspray and asked if I had any questions about what he was about to do. After the sprayfoam was completed, I noticed that he had removed my new back door to prevent overspray. Once the foam had setup he scraped all the studs and removed the high spots to prevent the drywall bulging. Aaron cleaned up so well you wouldn't know he had been here. Excellent workmanship and courtious employee will have me recommending Ken Mason insulation to all my friends and family.
Ken Mason installed a large living room window, back door, garden doors, 3 basement windows and insulation for the crawl space. It was a pleasure dealing with Bob Eliot. He provided options in various price ranges and did not try to over-sell. He inspected my attic and told me the insulation was just fine, and similarly told me that insulating the ceiling of the crawl space would be sufficient as opposed to insulating all of the cement block walls as well. His team did a great job installing the products and cleaned up after each installation. My daughter had Ken Mason insulate her attic and highly recommended them. But the highest praise of all came from a contractor who has done several renos in my home. He came over to quote a different job and asked me who had installed the windows and doors. When I told him it was Ken Mason, he smiled and said that he loves following Ken Mason because they know what they're doing.
Ken Mason Insulation has a TrustScore™ of 2.0. The average TrustScore™ for other businesses providing similar services in Hamilton and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1978|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Ken Mason has been leading the way in providing quality Windows and Doors, Spray Foam Insulation & Tinting for over 30 years! We are a family owned business & use the highest quality manufactures in the industry. At Ken Mason we will ensure you the best service, guaranteed workmanship & peace of mind. We offer free Quotes & Consultation and 0 Payment & Financing Options O.A.C.
|Main contact(s)||Rob Elliott|
|Listed with TrustedPros since:||2011|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Licensing information||Contact Ken Mason Insulation to request licensing info.|
|Insurance information||Contact Ken Mason Insulation to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.