This Kelowna area duct cleaning company is rated 2.3 from 1 review. Services offered include duct cleaning work. Read their reviews, ask about license and insurance information, and request a quote.
Kettle Valley Duct Cleaners has received 1 reviews for an overall customer rating of 2.3. The average rating for businesses providing similar services in the Kelowna area is 2.3. Write a review for Kettle Valley Duct Cleaners.
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2.3
Awful customer service. I do not recommend!
While having our ducts cleaned before a new furnace was being installed at the end of July there was damage done to 2 return air grilles & a floor vent, which I advised them of right away. Eric was apologetic & at the time offered to compensate me for the damage by either replacing them or reimbursing me for them. I chose to pick them up myself & advised him I would.
It turns out I could not find the right size to replace one of the damaged grilles so I had to let them off the hook for it. They offered to get replacement grilles in mid-September so I sent the measurements I needed..... & that was the last time I heard from Eric.
I did manage to get the replacements & have emailed receipts a couple of times now (we dealt with 2 floods in our basement this summer, so it took me a little longer than expected to replace them)
I have not yet received a response to any of the emails I have sent in the last 3 months nor have I received the reimbursement that they offered to me when the damage occurred. Very poor customer service - if they were not prepared to reimburse me for the damage that they caused - they should not have suggested it!
Sufficient data is not available to establish a TrustScore for Kettle Valley Duct Cleaners. The average TrustScore™ for other businesses providing similar services in Kelowna and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here to learn more.
Additional services may be offered by this company. Please contact Kettle Valley Duct Cleaners to inquire about their full list of services.
This Kelowna area duct cleaning company is rated 2.3 from 1 review. Services offered include duct cleaning work. Read their reviews, ask about license and insurance information, and request a quote.
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