We did requested bathroom renovation because of John claimed experience and short timelines.
While actually he was working from 12pm until 9pm - what's absolutely terrible when you back home tired after work.
Work on Saturdays and mess in a house during 3 weeks instead of claimed 1 week.
The quality of the work is below average - everything is not aligned properly and not smooth.
During renovation he left our house with leaking tube what did damage to lower floor.
Also there was damage to the joined room what he declined to fix.
They claim warranty 1 year but that's not true. When we asked to fix minor issues - they declined to do that. Because of warranty they visited our house on Sunday did fix during 5 minutes and said that they are not going to do anything else. So now our bathroom ceiling, bathtub insulation and etc looks horrible..
The price is low but it doesn't worth it. Especially in terms of communication - constructor John doesn't speak English so you need to have translator if you want something to be done. Strongly not recommended
Response from KHL Construction Ltd.
The November, 2015 renovation was taking long time because of the shortage of your ordered tiles, the constructors had to work over time and travelled between 2 places and finished the project as you requested as photos show from below.
I have seen the picture of the corner bathtub's top ceiling, that you can see the nail slot which is normal aspect even from view of builders, constructors and renovators.
The ceiling that the constructor only reconstructed is current bathtub's top ceiling during the bathroom renovation. The ceiling that the moisture leakage in on top of the bathroom's door, which is no where near to constructor's new ceiling. Out of his courtesy, our constructor did the minor patch for you as free of charge. The side wall of the vanity where another nail slots that is from your previous constructors, as we discussed before, this side wall was not reconstructed during renovation so it's original.
The warranty of our company didn't guarantee about the cause of abuse usage of clients and the moisture issue.
The renovation of the bathroom to repair the ceiling only not install new ceiling, so most of ceiling still from original which indicated on the contract.
If that view really bothering you, then you should consider to do the ceiling and side walls drywall replacement and paint the whole ceiling and side wall after all. Since this part of job our company was not included from the contract, the work will cost you as a new project.
Our company still consider to redo the silicon part for you as a part of our guarantee if you let us. The faucet which is leaking the constructor removed it out from the vanity as free of charge, our company can help you to assembly it back to the vanity as our courtesy. Since you provided us with the faucet you can return or exchange your faucet to your provider.
The wall behind your son's bedroom at the level of the knee, which not caused by the constructors since they were working at the bathroom side. Only went into your son's bedroom for bathroom's ceiling insulation once. Therefore, if that damage is dent or scratched, that would say the constructor did; however this damage is caused by sharp knife penetrated through the drywall, which is not an indication to show the constructor hit the wall with the ladder, or any equipment.
You mentioned to our constructors that the wall's scratch by the ladder while they were at your place. However, on the second email you mention that the scratch which caused by setting the toilet on the bathroom from November renovation 2015. In this case, I am curious how the constructor can penetrate your son's bedroom wall instead of the bathroom's wall? since there is no damage from your bathroom's wall on the same level. How can you wait for 6 months to complaint instead you can file complaint right after November?
Also I can attach photos for your complaint to show we did the job that the company shouldn't do for you as free at the first place.
As you indicate from your last email, that you decide to file the company to the small claim court, so the company also mention to its company lawyer and get ready for your action.
Before that, we hope that we can solve this issue out without going so many trouble and waste of time.
Manager of KHL Construction Ltd.