Kingsway Van Lines ~ Canadian movers with a difference! Moving is a new beginning for anyone, and at Kingsway Van Lines we have developed a number of partnerships and affiliations enabling us to provide you with the highest level of quality service offered in the industry, while still offering competitive rates to ensure an affordable experien read more...
All I can say is they are the worst, scammiest, most disrespectful moving company ever! To make a long story short we didn't get our stuff back for 2 weeks and were $800 overcharged based on the initial quote! I reported them to The Better Business Bureau and just about called the cops. Some stuff was damaged and missing. I can't stand this company especially Liz Maclean, friggen puppet, just goes along with screwing over customers, SMH! Any good reviews on here are made up, they put them on here themselves, as there is no way they would have good reviews, their company is one big SCAM to screw people right over, damn extortionists! Don't ever use them.
TERRIBLE! They don’t deserve 1 star! I would not recommend using this company unless you enjoy having things lost and broken, dealing with incompetent people and being lied to. The reps are rude, have no interest in their clients and send generic emails without actually looking into the files. From the beginning we had nothing but problems with them. They changed our pickup date without notifying us and when we advised them that wouldn’t be possible due to our lease termination they sent a subcontractor. The movers were supposed to show up at 11am. They showed up 16 hours late at 3 a.m., woke up the entire apartment building by yelling in the staircase and did not leave till after 6 a.m. They also showed up with a truck that was ¾ full from a previous move and told us that if all our items did not fit in the truck it wasn’t their problem. We asked them for an approximate weight calculation and they said 4500 lbs. All our items and boxes were pre-weighed and we knew we had an approximate of 2500 lbs. Liz promised us that all items were scaled after being unloaded off the truck. We were quite surprised to receive an invoice stating that our shipment weighed 4800 lbs. We disputed it and were guaranteed that our items would be rescaled upon delivery with us present. Two weeks later we received an email saying our items were reweighed and the weight was 2600 lbs and they were “sorry” the scale was “defective.” This happened after several emails and phone calls going nowhere. Liz promised me that my Trek road bike valued at $1950 USD would be packaged and wrapped in the warehouse as I complained the movers simply through it into the truck like a sack of potatoes. The bike was never wrapped nor packaged. Upon delivery we were presented with extra charges for storage on the invoice. It took 3 months to get a refund. We never received a proper invoice. Several boxes were crushed. My bike frame was scratched. Dishes and serving ware were broken even if they were well bubble wrapped. Furniture was scratched even if it was wrapped in cellophane. Several boxes containing rollerblades, ice skates, shoes and books are missing. After several attempts of contacting them and going in circles we have simply given up dealing with them. They are unprofessional, rude and try to twist everything and blame the client. I would not recommend this moving company to anyone. When we moved our stuff out of storage in Moncton and to our apartment in Montreal we rented a Uhaul, carefully loaded it and drove it the 1000km. It cost us $600 less than with Kingsway and was completely stress free. Avoid this company as you would avoid bed bugs and the plague!
I can't thank Tracy enough for always being available & reassuring even after hours, she definitely made the move bearable ( we moved from northern Ontario to PEI ).
The contractors arrived at 8am in a truck that we didn't think looked big enough for our belongings. They were fairly quick & polite, despite only one of the three apparently speaking English which made communication a bit difficult. However they marked walls & door frames as well as making a small hole in the wall moving the fridge freezer, smashed 2 light switches & a wall socket which took some grovelling with the landlord when we handed the house back. So as the day went on it became apparent that all our stuff wasn't going to fit as we expected & I noticed things that were being left behind in rooms even though they were adamant that everything would fit. After dragging our mattress down the drive with no cover on then dropping it on the ground & dropping my barbecue which broke the hinge on the side burner ( they tied it to the roof upside down ) they then left. On checking the paperwork it became apparent that every single item that they had packed was listed as; incomplete, dented, scratched, marked, broken, warped, torn or bent which clearly wasn't the case. Anything that was packed/boxed by ourselves was marked as "unknown".
The estimate they left me with 1200-1500lbs of belongings even though a lot of which I ended up having to GIVE AWAY as we loaded up our van & had nowhere to store it.
I explained to Tracy how hurt we felt that stuff was left behind & our stuff being ill-treated & described & she promised to make it right on the delivery of our stuff.
Well she did, the weight ticket went up by 3000lb which after reading the reviews I had budgeted for.
The guys that brought our stuff were amazing, all polite, all spoke english, extremely professional & brought our stuff on a tractor trailer unit which is what we were expecting the first time around. They brought it in and within two hours had put everything in the correct rooms and sheds without being asked ( I wish these gentlemen had loaded us )
We have lasting memories of kingsway, every time I look at the dishwasher I look at the scratches from the floor on one side & the dents on the other side from it being stood on. My 2 month old barbecue has a cooking grill smashed, a door dented, a snapped castor wheel & the stove top burner flap won't work as the hinge is snapped. The flap for the indoor stove light is smashed off. As well as having to replace all the stuff they didn't bring as their truck wasn't big enough & I couldn't fit in.
Its a pity that different contractors are used because some are amazing but some are amazingly bad.The girls in the office are wonderful & even with the extra weight when our stuff was weighed it was on the cheaper side of the quotes I had. I am looking to ship internationally & would give Kingsway another chance with the understanding that I have to spell out what is needed
Between pick-up and delivery, the weight of our stuff magically doubled! (from 1000lbs to 1900lbs!)
We weight everything carefully (my wife works in shipping) and we get approximately 1000lbs of stuff we were moving from Montreal to Vancouver.
We have never been told when the truck gonna arrived, and when he arrived without notice our stuff weight was magically 1900lbs!!!!!! (plus charges we never heard of before delivery!)
We called the head office that threatens us to charge us for making the movers waits, with also additional charges for a second delivery and a rescalling if we refused to pay!
As they refuses to give us our stuff previous payment, we were completely hostages for them as they got all our belongings.
We are sure of the weights of our stuff, they are completly dishonest and corrupted!
DO NOT MOVE WITH THESE THIEVES!
Kingsway Van Lines Inc has a TrustScore™ of 1.5. The average TrustScore™ for other businesses providing similar services in Markham and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Yes|
|In Business Since|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Kingsway Van Lines Inc has been recognized for their skills and expertise by their peers in the following categories
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Kingsway Van Lines ~ Canadian movers with a difference!
Moving is a new beginning for anyone, and at Kingsway Van Lines we have developed a number of partnerships and affiliations enabling us to provide you with the highest level of quality service offered in the industry, while still offering competitive rates to ensure an affordable experience.
Kingsway Van Lines has put a quality program into place to ensure that your move is effortless, and there are many advantages that you will receive throughout your move process.
We offer a variety of moving and storage options for our residential and cooperate clients, as well as professional packing and crating services to protect your personal effects or expensive office/warehouse equipment
|Main Contact(s):||Liz McLean|
|Listed with TrustedPros since:||2013|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||Yes|
|Legal structure:||Please Select|
|Licensing Information:||Contact Kingsway Van Lines Inc to request licensing info.|
|Insurance Information:||Contact Kingsway Van Lines Inc to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.