Kingsway Van Lines ~ Canadian movers with a difference! Moving is a new beginning for anyone, and at Kingsway Van Lines we have developed a number of partnerships and affiliations enabling us to provide you with the highest level of quality service offered in the industry, while still offering competitive rates to ensure an affordable experie read more...
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After speaking with Liz, who was friendly and helpful, I decided to give Kingsway Vanlines a try. I booked a move last fall for my mother, who is a senior. They gave us the possible dates they would be arriving; however, three days before the earliest scheduled date, they called and said that they would be arriving the very next day, a full two days earlier than expected.This was very inconvenient and stressful as my mother had not yet finished packing. At this point, there was no other choice but to ask KV to help with packing, at additional cost. Received goods within a reasonable time. Although we had estimated less, the weight was 4490 lbs, which we dubiously accepted.There were several damaged items: kitchen table, bookshelves, broken glassware, dressers, crushed lamp shade, microwave cart. Examples of the kind of damage: dent in microwave cart; some shelves on bookshelf units unusable; a kitchen table leg was unattachable due to damage underneath table; they had left drawers full of clothes and simply taped the drawers closed; heavy books and magazines were left in a bureau and the doors simply taped shut, which I observed them unloading door side down, thus stressing the doors and damaging them. While some damage when moving is to be expected, most of the damage incurred was clearly due to carelessness on the part of KV. When we contacted them, we were told that you have to file a claim within ten days of delivery of goods.This presented a problem as my mother was not due to arrive until a few days after her belongings, leaving us unable to unpack and inspect everything in time. They require dollar value of each item you include in the claim, but they calculate loss by weight. They estimated the weight at 280 lbs @ 60 cents/pound and minus the deductible of $375. According to their calculations, our claim came in at -$207, that's right, minus!. Our original claim total was $530. Subtracting the deductible of $375, our claim should have yielded a $155 settlement. They offered us a fifty dollar settlement, which we kindly let them keep.
A few years ago, I made a move from Toronto to Vancouver with another company, it was an absolute nightmare! After that terrible experience, I was educated on what I should be looking for to bring my stuff back to Toronto. Kingsway Van Lines was the only company that took the time to answer ALL of my questions and not just some of them. The staff at the office was thorough with the explanations, all the answers were clear and easy to understand. They walked me through an estimate, and every time we changed the quote or information they followed up with emails which was very much appreciated. The move itself was no different.
All I can say is they are the worst, scammiest, most disrespectful moving company ever! To make a long story short we didn't get our stuff back for 2 weeks and were $800 overcharged based on the initial quote! I reported them to The Better Business Bureau and just about called the cops. Some stuff was damaged and missing. I can't stand this company especially Liz Maclean, friggen puppet, just goes along with screwing over customers, SMH! Any good reviews on here are made up, they put them on here themselves, as there is no way they would have good reviews, their company is one big SCAM to screw people right over, damn extortionists! Don't ever use them.
Kingsway Van Lines Inc has a TrustScore™ of 0.6. The average TrustScore™ for other businesses providing similar services in Markham and the surrounding areas is 2.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Yes|
|In Business Since|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Kingsway Van Lines Inc has been recognized for their skills and expertise by their peers in the following categories
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Kingsway Van Lines ~ Canadian movers with a difference!
Moving is a new beginning for anyone, and at Kingsway Van Lines we have developed a number of partnerships and affiliations enabling us to provide you with the highest level of quality service offered in the industry, while still offering competitive rates to ensure an affordable experience.
Kingsway Van Lines has put a quality program into place to ensure that your move is effortless, and there are many advantages that you will receive throughout your move process.
We offer a variety of moving and storage options for our residential and cooperate clients, as well as professional packing and crating services to protect your personal effects or expensive office/warehouse equipment
|Main contact(s)||Liz McLean|
|Listed with TrustedPros since:||2013|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Contact Kingsway Van Lines Inc to request licensing info.|
|Insurance information||Contact Kingsway Van Lines Inc to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.