Kingsway Van Lines ~ Canadian movers with a difference!
Moving is a new beginning for anyone, and at Kingsway Van Lines we have developed a number of partnerships and affiliations enabling us to provide you with the highest level of quality service offered in the industry, while still offering competitive rates to ensure an affordable experie read more...
A few years ago, I made a move from Toronto to Vancouver with another company, it was an absolute nightmare! After that terrible experience, I was educated on what I should be looking for to bring my stuff back to Toronto. Kingsway Van Lines was the only company that took the time to answer ALL of my questions and not just some of them. The staff at the office was thorough with the explanations, all the answers were clear and easy to understand. They walked me through an estimate, and every time we changed the quote or information they followed up with emails which was very much appreciated. The move itself was no different.
All I can say is they are the worst, scammiest, most disrespectful moving company ever! To make a long story short we didn't get our stuff back for 2 weeks and were $800 overcharged based on the initial quote! I reported them to The Better Business Bureau and just about called the cops. Some stuff was damaged and missing. I can't stand this company especially Liz Maclean, friggen puppet, just goes along with screwing over customers, SMH! Any good reviews on here are made up, they put them on here themselves, as there is no way they would have good reviews, their company is one big SCAM to screw people right over, damn extortionists! Don't ever use them.
TERRIBLE! They don’t deserve 1 star! I would not recommend using this company unless you enjoy having things lost and broken, dealing with incompetent people and being lied to. The reps are rude, have no interest in their clients and send generic emails without actually looking into the files. From the beginning we had nothing but problems with them. They changed our pickup date without notifying us and when we advised them that wouldn’t be possible due to our lease termination they sent a subcontractor. The movers were supposed to show up at 11am. They showed up 16 hours late at 3 a.m., woke up the entire apartment building by yelling in the staircase and did not leave till after 6 a.m. They also showed up with a truck that was ¾ full from a previous move and told us that if all our items did not fit in the truck it wasn’t their problem. We asked them for an approximate weight calculation and they said 4500 lbs. All our items and boxes were pre-weighed and we knew we had an approximate of 2500 lbs. Liz promised us that all items were scaled after being unloaded off the truck. We were quite surprised to receive an invoice stating that our shipment weighed 4800 lbs. We disputed it and were guaranteed that our items would be rescaled upon delivery with us present. Two weeks later we received an email saying our items were reweighed and the weight was 2600 lbs and they were “sorry” the scale was “defective.” This happened after several emails and phone calls going nowhere. Liz promised me that my Trek road bike valued at $1950 USD would be packaged and wrapped in the warehouse as I complained the movers simply through it into the truck like a sack of potatoes. The bike was never wrapped nor packaged. Upon delivery we were presented with extra charges for storage on the invoice. It took 3 months to get a refund. We never received a proper invoice. Several boxes were crushed. My bike frame was scratched. Dishes and serving ware were broken even if they were well bubble wrapped. Furniture was scratched even if it was wrapped in cellophane. Several boxes containing rollerblades, ice skates, shoes and books are missing. After several attempts of contacting them and going in circles we have simply given up dealing with them. They are unprofessional, rude and try to twist everything and blame the client. I would not recommend this moving company to anyone. When we moved our stuff out of storage in Moncton and to our apartment in Montreal we rented a Uhaul, carefully loaded it and drove it the 1000km. It cost us $600 less than with Kingsway and was completely stress free. Avoid this company as you would avoid bed bugs and the plague!
Kingsway Van Lines Inc has a TrustScore™ of 1.1. The average TrustScore™ for other businesses providing similar services in Markham and the surrounding areas is 2.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Yes|
|In Business Since||N/A|
|Member of TrustedPros Since||2013|
Kingsway Van Lines Inc has been recognized for their skills and expertise by their peers in the following categories
Great work from this company.
Kingsway Van Lines ~ Canadian movers with a difference!
Moving is a new beginning for anyone, and at Kingsway Van Lines we have developed a number of partnerships and affiliations enabling us to provide you with the highest level of quality service offered in the industry, while still offering competitive rates to ensure an affordable experience.
Kingsway Van Lines has put a quality program into place to ensure that your move is effortless, and there are many advantages that you will receive throughout your move process.
We offer a variety of moving and storage options for our residential and cooperate clients, as well as professional packing and crating services to protect your personal effects or expensive office/warehouse equipment
|Main contact(s):||Liz McLean|
|Listed with TrustedPros since:||2013|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||Yes|
|Licensing information:||Contact Kingsway Van Lines Inc to request licensing info.|
|Insurance information:||Contact Kingsway Van Lines Inc to request insurance details.|