KM&C Homes

We engaged Carsten/KMC Homes for a 2nd storey extension. Jul 2021 paid 23K for drawings. Drawings received late as he did not pay the architect till early Feb. I think he had spent our money and was waiting on other client money to pay for our work.

Demo started end March 2023, Framing done by mid April. We paid the next payment. He now had 82K of our money to fund roofing (including tie into current roof), windows, soffits & siding (e.g. completing the needed external envelop work).

This is where it all went downhill very rapidly

• The roofer was unqualified & incompetent. When it rained, it gushed through the poorly constructed roof join down the bedroom & kitchen walls & into the dining room. We begged to have this fixed via many emails & texts but as of Jun 1st, he still had not fix planned.. Clearly looking for a cheap option. He had a guy try an adhoc patch & tarp. But it did not fix. This same guy was available to fix the roof, but Carsten would not hire him (wanted a cheaper price).

• He never once came to the house and for days we would be ghosted by him and for a whole weeks at the end of May/beginning June. Assumed he bailed, so we hired a guy to fix the roof out of pocket as we could not live like this.

• Liam (the junior & only carpenter) spent no more than 5-10 hours a week at our reno

• The Plumber equally was sporadic. Work incomplete.

• He could not get a HVAC guy to show up despite telling the guy would show up.

• Same for electricial. He did get a guy but only on a weekend (obviously a side hustle) We found out he was qualified to pull permits and had not passed all his designations required to lead electrical

• Between Apr 16 to Jun 16th, Little been done. No exterior work to ready for the windows, The picture is the way the house looked over at both these dates. Do you think this is acceptable way to treat clients? While we did need to wait for windows he could have had the house exterior level and ready for the windows & siding. He could have ordered the siding. He did none of this.

• Carsten was ghosting us for days, and at times weeks. We tried to get a commitment from him at the end of May on the deficiencies and promises including picking up the windows.

• The window were available May 26. As of Jun 9th still not picked up. As he was ghosting us and given the 16-week lead time we found he vendor and paid the balance to get them onsite.

• Carsten did not come see us himself and discuss this like a professional. Used his lacky Liam as a go between.

• Never ordered the exterior vapour barrier, siding, soffits or any materials needed to complete the exterior envelope.

• The emotional stress on us throughout this nightmare was too hard to continue (e.g. promises to come, failure to show up for 12 weeks, poor workmanship, having our house exposed to the outside for 2 months). Living in this mess.

• We engaged a lawyer to address our issues. At this point we were done and asked for some re-compensation.

• Carsten did not respond to the lawyer’s email and we found within a week after that the KMC Homes website was no longer accessible.

• We assumed he had done a runner supported by the fact we were contacted the roofer, the frame/joist manufacturer, & electrician as Carsten had not paid them and was ghosting them.

• No wonder he could not get any subtrades to work on our house, his reputation must be known amongst them and he does not get qualified people as a result.

• So, please do not hire Carsten or KMC homes. We do not want this to happen to anyone else.

• See also https://trustedpros.ca/company/cl-carpentry. We are not the first people he has done this too. Sadly we found this after we had engaged him and had this experience.

• Had I seen this and not just the Trusted Pro's positive reviews under KMC Homes, I would not have hired him.

Carsten and Liam moved the old entrance to my bathroom to the otherside of our new stair case, including all drywall and electrical work involved. They were tidy and in time and budget. They also installed a new hand railing and reused the historic materials very well.

I would highly recommend their service.

Km&c homes did a fabulous job. From their quick response to my initial inquiry to the last finishing touches. We have a 200 yr old house and of course there were many surprises, but the team was able to quickly make changes to the game plan and were great at including us in the process. I couldn't be happier with our decision to use this company. Would definitely recommend them and will be using them again.

KMC Homes; the kitchen renovation for was a major job for us. They came on time, on budget and were very professional. I would recommend them to anyone. The choice of cabinets, quartz countertop and flooring were all done in a timely manner. Because of the Covid scam, some things took longer, some materials we had to wait on. I highly recommend them, the staff were great to deal with, careful and polite. It was a major job and they paid full attention to us the entire time. They went out of their way to accommodate me, as I was a little picky about some things, and we had to make changes about some materials, but it all worked out. We also had a 2 piece bathroom put in on the lower level, and they also built us a large double closet in the same room at our request. I highly recommend them, again, polite, thoughtful, they even brought me coffee in the morning.

Terry Gratto-Gardener

Amherstview, Ontario

I would hire them again without blinking an eye. Honest. Forthright. Personable. Reasonable. I am an out of province owner who relied on Carsten to be my eyes ears and hands out there in Kingston. Superb job guys.

KM&C Homes made an interlock patio for us in the summer 2020. The guys were very professional and punctual, did everything just like we asked and went above and beyond to make sure we were happy every step of the way. So it was a no brainer to have our basement finished by KM&C homes. They did everything from building the bathroom with our crazy specifications, drywall, painting, flooring, electrical work, and capping the stairs. Everyone was very professional and respectful while working in our home. Someone accidentally unplugged the freezer downstairs and spoiled some food... Which was quickly rectified by a 6-pack of beer and became a running joke.

The basement was estimated to be finished in 6 weeks but took a couple of weeks longer, partly due to a mix up with a delivery of a wrong part. So that's a pretty accurate time estimation.. considering how dedicated everyone was to finish the job on time.

All in all, if you want a complete professional renovation, KM&C is a great company. They aren't the cheapest, but will get the job professionally done and make sure you're happy with it.

KM&C Homes built an addition on my house, they did a great job and showed up every day to get job the done, they were very friendly and accommodating to any requests I had. It was a great experience, awesome team! I would not hesitate to hire them again!

They turned my boring bathroom into an amazing space I really enjoy. They did an amazing job. They were very professional, punctual, polite. They went above and beyond what I asked for. I will definitely use them again and highly recommend them and their services.