Knight Plumbing, Heating and Air Conditioning has been providing exceptional service in Calgary and the surrounding areas since 1970. We have been a member of the Better Business Bureau and the Mechanical Contractors Association of Alberta for over 30 years.
Our experience with Knight Plumbing was horrible! We engaged Knight Plumbing to fix our water heater that has stopped working. The worker told my wife that the valve was broken and we need to pay an extra $200 to replace it, on top of the repair fee. The valve was all intact and proper before they came over. We never had a problem with our 16 years old water heater. Despite that, the valve that was shown to me was bent and seemed to be a result of turning in the wrong directions.
My wife was alarmed and felt injustified why we have to pay for a mistake they have made. Technician Supervisor, David Hackett, was very rude on the phone and told us that whatever that happened in your house, you have to pay for it. My wife was very frightened and was tearing up because that is not the way how a person should be treated and definitely not the way a company serves the customers. We felt threatened and felt that if we do not comply, we will get more trouble coming our way. I stopped work halfway and rush back and I suggested that in that case, why not we split the cost. We were told to NEVER CALL THEM BACK FOR ANY PROBLEM if we want to lower the price.
Problem does not end when they left. We discovered that our furnace did not work. We did not dare to call them and check with them and had to call Atco. ATCO only came at 3am and told us that one of the wires from the humidifier is in contact with the furnace which results in a short circuit. The furnace was working before the Knight guys came.
We are really disappointed with Knight Plumbing which on the website, boasts of Friendly professional technicians, Satisfaction guaranteed on installations AND repairs.
On your website- “If all you need is a repair, then that’s exactly what you’ll get.” We got more that we needed. Bad rude service, a furnace that is not working, staying till 3am, a nasty phone conversation with David Hackett, an extra charge for a valve.
I would like to thank you for your review and comments. I am somewhat confused with your concerns. We did multiple repairs at your home with your consent and also your knowledge.
We replaced the Hot Water Tank because it was under 8 years old and leaking. It was in fact under warranty from the manufacturer and this tank was in fact replaced. There was an issue with the Main Shut off Valve to your home. I believe this is the valve you are speaking of? This was also not working and therefore the reason we assisted you in calling the City of Calgary out to shut off the water to the home so the Main Shut off Valve could be replaced. The handle may have been bent but it was the inside ball valve portion that was not operating correctly. There was also considerable rust on the "C" Vent on your furnace. This was also replaced with your consent and authorization. At no time did we touch the humidifier or go inside the furnace so I am unsure as how this would be our fault for a loose wire or grounded wire. As for the phone conversation I was not a part of this so therefore cannot comment as to what was said by either party. It is my understanding that you and your wife were both on the phone with our Technician Supervisor, and were insisting on a price reduction and wanted to negotiate the costs of repair after the fact. We did in fact try to work with you and your wife and also did give a reduction in price as a courtesy.
I would be more than willing to discuss your concerns in more detail but feel that your review is not truly reflecting the actual work that was needed and performed in your home. I do however encourage you to call myself personally and I will assure to give you my full attention.
Thank you again for your comments and hope you have a great day.
The toilet in my basement bathroom sounded like it was flushing itself every 20 minutes or so. Very loud and annoying plus a waste of water.
Technician (Colin) was very knowledgeable and pleasant. He explained the problem and which parts were needed and why.
Everything is now working perfectly.
Thank you very much Pat for your review. I will be sure to pass on your comments to Colin and also share them with our entire Service Team. Please know we are here for you any time you need our assistance. Thanks again and hope you have a wonderful summer.
I like the overall professional approach from the time I called the office through the response and service I recieved from the technicians. Recently I discovered my hard water was not working and check my boiler and found a puddle of water in my mechanical room. It was a Friday night at approx. 10:30. I called the after hours line and had a return call in about 10 minutes. The technician got to my house about 11:30pm and I should add I live 35 miles from Calgary. The problem was not solved but I was able to continue using my system till I spoke to the office on Monday. On Monday I called and a Boiler Technician was scheduled for Friday (due to my schedule). The Technician "George" arrive and within a hour and shortly thereafter advised me what the problem was. Unfortunately it was a major repair but before he left I had the estimate and a time schedule the following Tuesday for installation. All through the process I was made aware of the problems and what the solution options were. I like the fact they answered all my questions clearly and followed through with all the action items they laid out. Being a Business Owner and one who prides himself on providing a professional experience for my customers, I now have another Company I can use as a model to share with my service team. GREAT JOB!
Thank you very much Earl for taking the time to post a review and share your experience. We appreciate your feedback. We strive on every Service Visit to exceed our client's expectations. Please call us anytime you need our assistance. Thanks again and hope you have worry free boiler operations for many years.
I have received great service from this company. They are polite, courteous and even provide you with a phone call before arriving. Would definitely recommend to friends and family.
Thanks Maria for your comments. Please call us anytime we can be of assistance to you. We appreciate you choosing Knight and hope you have a terrific day.
Knight Plumbing, Heating and Air Conditioning has a TrustScore™ of 4.5. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Yes|
|Posted Workers Compensation||Yes|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1970|
|Member of TrustedPros Since||2014|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Knight offers an extensive selection of HVAC services that include: furnace repair, furnace maintenance, furnace installation, air conditioning maintenance, air conditioning repair and installation, hot water tank service and boiler maintenance.
Knight makes sure your plumbing system will go above and beyond for you. We provide faucet repair and replacement, install and maintain filtration systems, toilet repairs and replacements and many other plumbing services.
Knight offers the important service of duct cleaning. It will save on your energy bills, have fewer breakdowns for HVAC systems and will improve the quality of your air.
|Main contact(s):||Ryan Wandler|
|Listed with TrustedPros since:||2014|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||Yes|
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