Knight Plumbing, Heating and Air Conditioning

Excellent service, quick, professional response. I will definitely use them again in the future for all my heating/plumbing needs. Service provided by Tony.

They call and was here early Wichita I liked.The man was very nice and professional.

He also was efficient and had work done in no time.

He went around and took a look at other things just to be thorough, and wait to make sure it would go off and on properly, I was very happy with the service and would call them again but hopefully I won't have to.

We recently had two furnaces and an air conditioning unit installed by Knight. The work was done promptly, with no surprises with respect to the cost. The technicians were courteous and neat, and kept us informed throughout the work. The units are working very well, and we are very pleased, overall.

We got our furnace and air conditioner cleaned and they did a great job. We also got our hot water tank removed and replaced with a combi boiler/water system and really happy with their work. We also needed help with our leaking garburator. Each time we called the receptionist was knowledgeable and able to direct us as needed. Each technician was very professional, clean, and explained things very clearly. I couldn’t be happier with our work done.

Our experience with Knight Plumbing was horrible! We engaged Knight Plumbing to fix our water heater that has stopped working. The worker told my wife that the valve was broken and we need to pay an extra $200 to replace it, on top of the repair fee. The valve was all intact and proper before they came over. We never had a problem with our 16 years old water heater. Despite that, the valve that was shown to me was bent and seemed to be a result of turning in the wrong directions.

My wife was alarmed and felt injustified why we have to pay for a mistake they have made. Technician Supervisor, David Hackett, was very rude on the phone and told us that whatever that happened in your house, you have to pay for it. My wife was very frightened and was tearing up because that is not the way how a person should be treated and definitely not the way a company serves the customers. We felt threatened and felt that if we do not comply, we will get more trouble coming our way. I stopped work halfway and rush back and I suggested that in that case, why not we split the cost. We were told to NEVER CALL THEM BACK FOR ANY PROBLEM if we want to lower the price.

Problem does not end when they left. We discovered that our furnace did not work. We did not dare to call them and check with them and had to call Atco. ATCO only came at 3am and told us that one of the wires from the humidifier is in contact with the furnace which results in a short circuit. The furnace was working before the Knight guys came.

We are really disappointed with Knight Plumbing which on the website, boasts of Friendly professional technicians, Satisfaction guaranteed on installations AND repairs.

On your website- “If all you need is a repair, then that’s exactly what you’ll get.” We got more that we needed. Bad rude service, a furnace that is not working, staying till 3am, a nasty phone conversation with David Hackett, an extra charge for a valve.

Edwin Y

The toilet in my basement bathroom sounded like it was flushing itself every 20 minutes or so. Very loud and annoying plus a waste of water.

Technician (Colin) was very knowledgeable and pleasant. He explained the problem and which parts were needed and why.

Everything is now working perfectly.

Thanks

I like the overall professional approach from the time I called the office through the response and service I recieved from the technicians. Recently I discovered my hard water was not working and check my boiler and found a puddle of water in my mechanical room. It was a Friday night at approx. 10:30. I called the after hours line and had a return call in about 10 minutes. The technician got to my house about 11:30pm and I should add I live 35 miles from Calgary. The problem was not solved but I was able to continue using my system till I spoke to the office on Monday. On Monday I called and a Boiler Technician was scheduled for Friday (due to my schedule). The Technician "George" arrive and within a hour and shortly thereafter advised me what the problem was. Unfortunately it was a major repair but before he left I had the estimate and a time schedule the following Tuesday for installation. All through the process I was made aware of the problems and what the solution options were. I like the fact they answered all my questions clearly and followed through with all the action items they laid out. Being a Business Owner and one who prides himself on providing a professional experience for my customers, I now have another Company I can use as a model to share with my service team. GREAT JOB!

I have received great service from this company. They are polite, courteous and even provide you with a phone call before arriving. Would definitely recommend to friends and family.