Latta mechanical is a trusted plumbing contract company serving Kelowna and west Kelowna and areas around it. lLooking to serve our customers and home builders with anything they might need done. We also provide a 24 hr plumbing service for any plumbing emergencies that need attending to with nothing but the best quality that we can offer.
Latta Mechanical began operations in 2019 and has received 5 reviews for an overall customer rating of 4.2. The average rating for businesses providing similar services in the West Kelowna area is 4.2. Write a review
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1
I don’t like to leave bad reviews, but I don’t want another customer to experience the same situation as me.
I called the owner of Latta Mechanical for a routine right side shower faucet that was leaking water. The left side was fine. He arrived with a co-worker at 9am, looked at the shower and said they needed a gasket. They left for 45 minutes, to a store that is 5 minutes away EMCO. They installed a new gasket on the right side. As they were reinstalling the left shower faucet, I pointed out it was leaking. So, they attempted to re-adjust just the handle.
After they left at 11am, the left faucet continued leaking that previously had no issue. They claimed it was a bad rough in, but I mentioned that it was not leaking prior to him arriving. He caused the left side to leak by not re-installing the faucet on evenly. He told me he doesn’t guarantee his work. That it’s a new problem and I would have to pay to fix it. I reminded him that he installed the shower incorrectly, so now the tap leaks. It was fine before you arrived. He said if I come and fix the left leaking side now, then the right side might leak again. It was absurd. If he can't stop a leak, I should not be charged at all.
Latta Charged me for travel time at 830 am to my home 9am? $130 hr. and time to buy the gasket. For 45 minutes that takes 10 minutes to get. A Total of $382 for a $10 gasket.
He won't stand behind his own work, I still have a shower that leaks and now less money. I would happily pay for professional service. Don’t bother calling or asking him to guarantee his work. He will just argue and not check his own work. I have never had such unprofessional work in my life.
Do yourself and wallet a favor and find an honest company that isn’t out for just money.
Hi Leigh sorry your experience with us wasn t to your standard, and thank you for the feedback weather good or bad we appreciate your honesty. We have informed you upfront what our costs are for a service call, as for your issue your original plumber installed the shower rough-in incorrectly so we were working off of another plumbers work. We most certainly guarantee our work but giving the circumstances we informed you what we tried to do may not work and to have your plumber come out and fix his mistake. We never charged you for any parts related to the shower valve ( please feel free to refer to your invoice ) we had to improvise and try and make it work. We are sorry you are dealing with this and as discussed we thought it was best to have your original plumber come back and fix his issue.
Thank you
5
Very professional, knowledgeable and very easy to communicate with them. Patient and very clear when he needed to explain to me what was the problem and what could have caused it. Very satisfied with their work.
5
Very professional, prompt, and friendly! They answered the phone and were on site within a couple hours. The invoice included photos of the completed work, which is really useful when managing properties remotely!
5
Nicholas installed a hot water tank in our house and he did an amazing job! He was incredibly well informed and knowledgeable. He communicated with us clearly, was very professional and excellent at getting the job done in a timely matter while very clearly being great at what he does!
Our new hot water tank is running perfect in our home, we are so pleased we chose Nicholas to do the job.
Will be recommending Latta Mechanical to all our family and friends!
Thanks so much for the great job, we know exactly where we will go for any and all of our plumbing concerns.
5
Excellent, prompt and professional and reasonably priced; what every plumber should strive to be.
Other bigger companies make you wait days, but Nick, he’s there promptly always!
I would recommend Nick without hesitation!
Latta Mechanical has a TrustScore™ of 3.4. The average TrustScore™ for other businesses providing similar services in West Kelowna and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 2 | 5 |
| Approved | 2 | 5 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | 3/5 | 4.2/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
Available upon request
|
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Not yet provided |
| Company Website | Yes |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2019 |
| Member of TrustedPros Since | 2022 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Hot water heater repairs and new installations of both gas and electric water heater as well as tankless water heaters.
We offer any plumbing service as well as new residential and small commercial builds.
New gas lines, or new gas lines to new equipment requiring gas. Gas line repairs as well as equipment repair.
New installation of toilets shower/tubs and sinks along with new drainage and water lines to the fixtures.
Basement Renovations, Floor Heating, Kitchen Renovations, Sewer Services
Latta mechanical is a trusted plumbing contract company serving Kelowna and west Kelowna and areas around it. lLooking to serve our customers and home builders with anything they might need done. We also provide a 24 hr plumbing service for any plumbing emergencies that need attending to with nothing but the best quality that we can offer.
| Main contact(s) | Nicholas Latta |
| Listed with TrustedPros since: | 2022 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | Latta mechanical offers 30 day labour warranty on anything supplied and installed by latta mechanical. |
| Accepts credit cards | No |
| Year established | 2019 |
| Offers financing | No |
| 24 Hour emergency service | Yes |
| Legal structure | Sole Proprietor |
| Licensing information | Licensing information available upon request |
| Insurance information | Contact Latta Mechanical to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Latta Mechanical has contributed 4 responses to the following questions posted in the 'Ask the Pros' forum
