In May of this year we hired Lifetime Garage Doors to install 3 new custom painted garage doors with openers. The doors were supplied by Wayne Dalton. Dealing with the representative, Sheldon, was a pleasant experience. He was knowledgeable and helpful in going over our options and selecting the right doors.
Once installed we noticed the custom colour we selected and paid for was not what was provided. Sheldon worked with us to try and correct the issue and eventually we were connected directly with the supplier, a manager at Wayne Dalton.
Our original contact at Wayne Dalton said they would match the colour we wanted and send a mobile crew out in a couple of weeks to repaint the doors. It's now been nearly 2 months and nothing has been done yet to correct the problem.
Today I made contact with another manager at Wayne Dalton and I'm hoping for a speedy resolution.
Overall I'm happy with the work done by Lifetime Garage Doors. The service was good, installation was quick and tidy. I'm just disappointed that we didn't receive the custom paint we paid for, and it's taking this long to have it corrected.