Disappointing, stressful experience!
Workmanship is not what we where shown and what we expected for the money we paid. At first, the owner Stephen Busato comes across as being sincere and knowing what he is talking about, BUT as time goes on you begin to see a different side to him.
We hired Living Space to renovate 2 of our bathrooms. When we realized what a absolute mess they were making of our first bathroom, we fired them before they could start our second room. However, because they took longer to do the work and that we were on their payment schedule, we overpaid them over $5,000. Stephen initially agreeed, along with our rep, that they would repay back the money owed to us for work not done. It is now 6 months later, and Stephen will not return any of our messages to get our money.
At our expense, we have since hired another contractor to clean up the mess on the first bathroom, and do the work on the second washroom. (He has done a beutiful job). When he and his tradesmen first looked at the work Stephen and Living Space did, they could not believe the low quality of the work:
- Poor tiling
- Bad grouting
- Very messy kaulking
- Sloppy trim work
- Used the wrong product, and poor instalation of the wainscotting on our wall that we wanted
- Bad painting (did not prep the walls or the wainscotting properly)
- Shower floor not slopping correctly
- Ledge for the glass shower door slopes to the glass door, not into the shower a it should
- And to top it off, he removed the mechanism of the force air regester and just had the cover in because he made the floor opening to small.
I highly warn anyone thinking of using Stephen and Living Space, DO NOT USE THEM. As all our freinds, family and contractors who have seen this mess in our bathroom have said, these people should not be in business.
Response from Living Space Improvements
Hello Dave: sorry you feel this way, but I dont agree with most of your comments.
Tiles were installed using the clip system and are all within tollerences, grouting was redone in some areas and you comfermed looked fine, caulking was fine as it was clear, trim work was your choice (code was given from shell lumber) as the I highly advised not to install as it was a "distressed look" we agree on the height and then you said you did not like so we removed at your request and installed higher at no charge, shower floor does slope correctly and drains fine, painting was perfect with 3 coats. We realize you and your wife are "very" picky but these comments are unjustified and just not true.
We would be happy to do any follow up touch ups if you want. Living Space has been in business for over 20 years now and have many happy and returing clients in the past.
I hope we can help you in any way to fix any touch ups required.