Overall the experience was horrible. The person whom completed the estimate and writes the plan is the "salesman" - your 10% to book the work goes directly to him and then he's done. He takes no further responsibility
The work was to be completed third week of May- they should up mid July. I called the office each week and was advised the next week etc.... as my husband and I work full time we needed to book time off to be around when the work was being completed. I spoke to the office and they advised next week, two days later without notice at 6:45pm 5 guys including Greg (the owner) showed up to remove the old stone etc... They were approx. 45 mins and Greg told me they would be back to complete within 2 weeks. The following Monday morning as I left for work at 6:30am there was a wheel barrel and tools on my front porch - no notice.
The installer was a sub contractor hired by this company, Greg never came to check on him - review the outcome of his work.
I have issues with the work completed and sent him 2 emails with response. My mother also hired the same company and same issues- workmanship could be better.
I would not recommend this company to anybody. Pricing was middle of the pact but service was terrible.
First let me say that when we originally talked to the sales rep he was willing to come over as many times as possible to close the deal. After the deal was closed I asked him to come over to make some adjustments on the contract and he had the audacity to say "are you going to pay me for coming over there again?"
Anyway the interlocking was done fine. The problem came after when waiting for someone to come do repairs. One of the problems we had was that the stones used for the steps wouldn't stick and when they came to correct the problem, unannounced would walk into our backyard when they were supposed to call first, look at it then someone would lift the loose step and another person would squeeze out some glue, then they would leave after being there for a few minutes and obviously not checking if there were other loose stones. So instead of doing the job right and spending a few more minutes there, they came a couple more times, same story, come in, put glue then leave. Needless to say they never stuck and when someone would walk on the step the stone would give way underneath your foot which would cause you to slip and fall.
So then this Lily Nugent starts answering the phones who is a total B**ch. Yes have to be blunt because she shouldn't be talking to people especially customers. Strings us along the whole summer saying someone will come and fix it and yells and insults us on the phone. So the summer went by and nobody came even though we were still under contract. Not only that but she didn't seem to care that this was a safety issue and that people were slipping on the steps. I imagine if this Lily is talking to people then they will get more complaints, because she's a liar and will tell you things that aren't true, and will treat you like sh**. So no I don't recommend them, at the beginning they were ok but not at the end, and that's the most important part.
Did I mention that Lily Nugent, who I assume is related to the owner, since she has the same last name as the owner, was very rude and disrespectful, you would think she would care more about the company but I guess not. Also last year when I did speak to the owner himself, he said he would come by personally on the following Saturday to look at it himself but never came. So horrible customer service. They never had any intention of sending somebody over. We were met with hostility and rudeness. Lily will yell at you over the phone and won't let you get in a word edgewise. So nuf said. Check with the Ministry too, they have some filed complaints.
Sufficient data is not available to establish a TrustScore for Loctite Interlocking. The average TrustScore™ for other businesses providing similar services in Markham and the surrounding areas is 3.4. For detailed information on how TrustScore is calculated, click here.
|Listed with TrustedPros since:||2014|
|Accepts credit cards:||N/A|
|24 Hour emergency Service:||N/A|
|Licensing Information:||Contact Loctite Interlocking to request licensing info.|
|Insurance Information:||Contact Loctite Interlocking to request insurance details.|
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