More like deceptively high cost; and very sloppy (including property damage! Read on and I'll get to that...)
Congratulations to John and his crew, for prompting me to write the first negative review of my life. But, I feel very strongly that anyone considering doing business with this company should be forewarned...
I emailed John indicating that I needed my doors, trim, and baseboards painted: Doors black, trim/baseboards white (everything was previously tan) It was for a 650 sqft condo. John said without seeing it he estimated around 8 hours; and that he would send his "best painter" who is "amazing, and fast".
I come home several hours later and there are two coats of paint on my entrance doors; and a single coat on my closets. And my baseboards near the entrance were just started.... The doors looked terrible with a pronounced roller pattern (See attached photo. The roller texture was visible from 20 feet away....) I called the painter and asked him if that would subside when it dried. He said no: that's the texture. He said he didn't know I wanted it smooth.... He said he could re-do it but it would cost.
Now, I know I should have dropped them right there and then. I got advice from a few people indicating that if they can guarantee to fix it I should just keep working with them. How hard could it be for even an armature painter to paint a door smooth if they were directed to ??
So the painter calls me back and says the problem is with the Rona paint that I purchased: it lacks a leveling agent. He would supply a quality cloverdale paint that would resolve the problem. He promised he could get it reasonably smooth (although not sprayed smooth...) Sounded reasonable and honest and with some research I decided to go ahead.
The next day, they (two of them again) spent the day power sanding the doors (how long does that take...), and applying one coat of paint to the trims/baseboard. I asked them why this is taking so long when I was quoted 8 hours; and they said well, it's because we are redoing your doors, and are changing your colour - it's a lot of work (note, no primer was needed as the original paint was latex as was the new paint. And prior to them starting I have sanded my doors and trim - but not baseboards because I have knee pain..). He said he can only work a couple hours the next day, but will give me a demo of how the doors with the new paint will look... So next day he does one coat of paint on my entrance doors. They look good! I have a picture - minor roller pattern but completely acceptable. We chat on the phone and he asks me if I could smooth all the doors with a sanding sponge and he would finish the next day. Sure, it took me a few hours; but I was expecting nice looking doors so whatever...
Next day 3 people (including the owner) comes. They spend three hours. They call me that they are done. I have a look and the paint is still quite wet. Again I'm not a painter so it was hard for me to judge, but I was judging them based on what I saw the previous day. John billed me for 30 hours of work. I didn't argue again.. I wasn't too happy, but I was pleased to have to job done. So I paid them. I went out again and came back a few hours later. I noticed that my doors - now dry - had a pronounced roller pattern. Not as bad as the first attempt, but much worse than what I was shown the previous day. Admittedly they look good 5 feet away; but I was paying (a large amount!) for a smooth finish and it wasn't nearly what was done the previous day... (I have photos to compare)
Trim Looked ok. But worst of all was the two large scratches (more like hairline cracks) on my tiles caused by the metal door pins, by them clearly dragging the closet doors around. The scratches are not readily apparent as the tiles are textured; but clearly visible from the right angle. They very clearly rushed on the last day. I left a message and email expressing my displeasure, but was ignored.