MAC Renovations is an established family business, serving Victoria and Southern Vancouver Island since 1980. We believe that when you complete a contract with us, it's the start of our relationship with you, not the end. Our goal is to become your contractor for life. Whether its an energy efficiency upgrade, kitchen or bath design/ read more...
I can not recommend Mac Renos any higher. We had them come and replace 2000 sq. feet of bamboo floors with oak. The job was on a strict timeline as we have small children and were going to be out of town for two weeks. Mac Renos took exceptional care of us! They took on our job as a mission and completed everything within 3 weeks of our initial meeting. The work was done with the highest professionalism. Their customer service is exceptional - every detail is accounted for, every question answered, and the quality of their work is of the highest standard. 5 stars!
As our move was from Vancouver to Victoria, home renovation became more challenging since we would still be living in Vancouver while our newly purchased house would be undergoing renovations in Victoria. Our life was made much easier thanks to the outstanding MAC Renovations team. Customer service, communication and craftsmanship were all excellent.
From Vancouver, we were able to see the progress of the renovations by the photos posted on the MAC website, so I only went over for a site visit every 2-3 weeks. When an unexpected disaster occurred -- the new LED lights and the dimmer switches created an annoying hum -- the MAC team went back to the vendor and reinstalled new LED lights which were quiet. We will definitely recommend MAC to our friends.
We were impressed by MacReno:
-Excellent communication, between team workers as well as with the client
-Immediate response to any questions/concerns
-They deal with all the permits at city hall so you don't have to.
We appreciated the designers:
-Knowledgeable, great design sense, really know their products
-Willing to listen, but not afraid to tell you when they think you are making a poor choice
-Always came up with fantastic ideas that we never thought of
We were amazed by the team of workers:
-Skillful, experienced, incredible problem solvers
-On time; they never slack off
-Polite and respectful
-They take the right route, rather than the easiest
-Always willing to listen
-Often heard: "This is the way I would do it if it were my home."
-YOU know exactly what is included in the "scope": The scope is what you "sign off" on in your contract. It encompasses all the work and materials (selections such as cabinets, paint, tile, etc) chosen prior to commencement of work. Everything else is considered an extra cost.
-No matter what, in our opinion, you will run over budget. So get that into your head now, and don't whine about it during the reno.
We engaged MAC Renovations to assist in designing a bathroom renovation. The design team promised realistic computer drawings of what the bathroom would look like after renovations. The resulting drawings were of poor quality and inaccurate. Upon contacting the company representative, we received additional drawings which were of insufficient quality and which did not portray the walls and ceiling of the bathroom accurately. Thereafter, both this representative and Ed McDonald, the owner of the company, failed to respond to repeated attempts to contact them by telephone. MAC Renovations also failed to provide the requested higher quality drawings or a refund of the hefty fee we had already paid.
I would not recommend hiring MAC Renovations for design work. I have no information about the quality of their actual construction work.
Addendum July 2015: The owner's son called us to discuss our problems, and he delivered new drawings of the bathroom renovation. These drawings were much more accurate and detailed than the old drawings. He also said he would address the communication problem we had with employees. As a result, we have revised our ratings.
MAC Renovations LTD. has a TrustScore™ of 3.6. The average TrustScore™ for other businesses providing similar services in Victoria and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1980|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Accessibility, Awnings, Basement Lowering, Basement Renovations, Cabinetry and Millwork, Carpentry, Carpeting, Caulking, Ceiling, Central Vacuums, Closet and Storage, Commercial Renovations, Countertops, Data Wiring, Decks, Demolition Work, Drywalling, Electrical, Energy Inspections, Excavation Services, Fencing, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Foundation Repairs, Foundations, Framing, Garage Construction, Garage Doors, General Contracting, Gutters, Handyman Services, Heating & Air Conditioning, Home Additions, Home Construction, Home Inspection, Home Restoration, Home Theaters, Hot Tubs, Insulation, Interior Design, Masonry, Non Slip Treatments, Painting, Plastering, Plumbing, Property Maintenance, Roofing, Satellite Dish, Sewer Services, Shed Construction, Siding, Skylights, Solar Energy, Structural Engineering, Stucco, Sunrooms, Tiling, Trash Removal, Wallpapering, Water Heating, Waterproofing, Windows and Doors
MAC Renovations is an established family business, serving Victoria and Southern Vancouver Island since 1980. We believe that when you complete a contract with us, it's the start of our relationship with you, not the end. Our goal is to become your contractor for life. Whether its an energy efficiency upgrade, kitchen or bath design/build or whole house reno, we will be here to guide you through the process and protect your interests.
MAC Renovations holds $5 million commercial general liability coverage for your protection, and as the prime contractor we ensure WorkSafe compliance with all employees and subtrades. We are a Certified Renovator with the Canadian Home Builders Association and we are members in good standing with an A+ rating with the Vancouver Island Better Business Bureau. All of our projects come with a 2 year+ guarantee. We at MAC Renovations believes that integrity is the cornerstone of our business, and has got us where we are today.
|Main contact(s)||Blaise McDonald , Christine Elliott|
|Listed with TrustedPros since:||2013|
|Accepts credit cards||No|
|24 Hour emergency service||Yes|
|Licensing information||Contact MAC Renovations LTD. to request licensing info.|
|Insurance information||Contact MAC Renovations LTD. to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.