We were impressed by MacReno:
-Excellent communication, between team workers as well as with the client
-Immediate response to any questions/concerns
-They deal with all the permits at city hall so you don't have to.
We appreciated the designers:
-Knowledgeable, great design sense, really know their products
-Willing to listen, but not afraid to tell you when they think you are making a poor choice
-Always came up with fantastic ideas that we never thought of
We were amazed by the team of workers:
-Skillful, experienced, incredible problem solvers
-On time; they never slack off
-Polite and respectful
-They take the right route, rather than the easiest
-Always willing to listen
-Often heard: "This is the way I would do it if it were my home."
-YOU know exactly what is included in the "scope": The scope is what you "sign off" on in your contract. It encompasses all the work and materials (selections such as cabinets, paint, tile, etc) chosen prior to commencement of work. Everything else is considered an extra cost.
-No matter what, in our opinion, you will run over budget. So get that into your head now, and don't whine about it during the reno.