Custom Home Builders – Made To Last is a New Home Builder that specializes in General Contracting, Project Management, Custom Home Building and renovations. They provide excellence in service for all their home renovations and building projects. Located in the Cowichan Valley, Made To Last builds homes throughout the Cowichan Valley including T read more...
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Experienced considerable problems largely related to communication. When we complained, MTL indicated everything was our fault.
Initially we asked for a record pump. When we moved in; no record pump. We signed a contract for full occupancy May 31, 2017 and got initial occupancy (drywall on May 26, 2017). MTL told us repeatedly they were unhappy with the delay in framing and couldn't understand it given MTL were from Alberta where there were cold and longer winters. (1 month delay which meant the sub trades all left to go somewhere else) but when we complained they said it was a bad winter. Our lease expired on May 31 and we (2 elderly parents and us would have no where to stay. Duncan has 0% occupancy).
At no time did MTL's billing ever coincide with Bank construction draws. We had 8 draws just to keep up with MTL's demands for 7 day payments. We and our lawyer interpreted the 7 day payment clause (which is short regardless of which construction company you deal with) as meaning 7 days from the work done up to the Bank's construction draw schedule. Nope. I have e-mails that indicate notices of 4 days from giving us an invoice and expecting payment. In addition por to no communcation about expensive costs (around $20k), with excuses for costs that do not bear out. i.e.. drywall was set at height to allow for dry-core, therefore driver must be used, and need a generator to dry drywall. Yes, but does the generator have to cost us $10k in RENTAL? We could have bought one and resold or used it for that price. MTL gave absolutely NO indication that these cost would be remotely that high. However, a long conversation was need for our apron al of a $200 post at he bottom of the stairs. Could go one. And MTL will probably do that anyway. It's all our fault; they never make any and MTL response are essentially further marketing for their company. Major headache and negative life changing experience for us.
We personally cleaned up after most trades inside and arranged to clean up exterior after we got occupancy. Prior to initial occupancy we received curt directive from MTL that our exterior was a mess and we needed to clean it up or they would and charge us, begging the question "who works for whom|?".
Overly polite which, after the mistakes, became rather grating. Would have preferred better service.
For anyone reading this, this is the same client who is leaving negative reviews on all of our websites where reviews can be left.
Our Made to Last team works very hard every day to communicate in a clear and forthright manner with each of our customers. For three years in a row, we have won the Best of Houzz Service award, which is based on input from happy customers. We always do the best we can to provide a great homebuilding experience for our clients while maintaining our high standards for scheduling, budgets, and quality. We re not in agreement with the Smith s characterization of the situation and feel we have taken every reasonable action to provide them with a quality experience. We d be happy to clarify the facts to anyone interested. We sincerely wish the Smith s the very best and hope they will enjoy their quality-built home for years for come.
Made to Last Building and Renovations gutted our 80s style master bath and turned it into a spa-like oasis. We are extremely pleased to have found a contractor (Steve) who is so trustworthy and has very high standards for his workers. The whole team was a pleasure to have in the house - they really seem to enjoy what they do and take pride in their workmanship. The quote given was accurate and any changes were communicated promptly. We'd definitely hire them again.
At this particular project we took a outdated and falling apart ensuite and turned it into a bright, beautiful and functional space. We used quality and cost effective products to give the clients what they wanted while staying within their budget.
Made To Last Building & Renovations Ltd.
Made to Last has a TrustScore™ of 2.7. The average TrustScore™ for other businesses providing similar services in Duncan and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Yes|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2004|
|Member of TrustedPros Since||2015|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Architectural Design, Design Build, Foundations, Garage Construction
Custom Home Builders Made To Last is a New Home Builder that specializes in General Contracting, Project Management, Custom Home Building and renovations. They provide excellence in service for all their home renovations and building projects. Located in the Cowichan Valley, Made To Last builds homes throughout the Cowichan Valley including The Malahat, Mill Bay, Cowichan Bay, Shawnigan lake, Duncan, Lake Cowichan, Chemainus, Crofton and Ladysmith. They also serve the Gulf Islands including Thetis and Saltspring.
Their company philosophy is and has always been a commitment to be the best new custom home building company on Vancouver Island. Made To Last Building and Renovations brings to life innovative, distinct designs with the highest quality materials and workmanship. Their custom work is stunningly beautiful, whether it be a brand new home on a new lot, or helping you to rebuild or renovate your home on your current lot.
They take the time and care to make sure even the tiniest detail is professionally managed.
|Main contact(s)||Steven Fitzpatrick|
|Listed with TrustedPros since:||2015|
|Warranty||Made to Last offers a 2-5-10 home warranty.|
|Accepts credit cards||No|
|24 Hour emergency service||Yes|
|Insurance information||Contact Made to Last to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.