Manotick Kitchen and Bath is a full service cabinetry builder and remodeling company. In our Ottawa workshop we create custom kitchens, home office furniture, media centres, wall units, bathroom vanities and other fine wood furniture. Our seasoned team of professionals design around your needs and wants using their expertise to create read more...
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Read wonderful reviews too. However, this was far from our experience. Zero design help. No design person to assist with any planning. No evidence of a CAD program to produce a blueprint or a dimensional drawing to work from. Here's a 10,000 page Delta plumbers catalogue to pick out shower and faucet options. When it came to lighting placement, we were not advised to relocate existing locations. Here's one brand catalogue for the powder room vanity choice. We had mentioned we wanted a medicine tower cabinet in the middle of our vanity. We asked MKB to call the maker of existing cabinet to see if they could match it. After repeatedly inquiring on our part he said it would be custom, and quite expensive. No other alternatives were offered. Everything was left up to us to find. We have no medicine cabinet at all. Plumbing was ordered, back ordered, ordered wrong, or not ordered at all. Work started in February 6th. The existing master bath granite top vanity was moved into our bedroom, not protected. Used as a work station, and splattered drywall mud on it. A tile saw used in the garage, dust and water everywhere. Thin set mud stuck on our interlocking brick. Tile cutting done first in front of one of our windows. Had to be asked to move away from the window to avoid damage. We were told a crooked wall would be corrected. It was not, so when the floor tile was installed it was out of alignment with the remaining walls. Hardwood floor in our home was scratched and a newly installed Oak threshold was a poorly stained to match. Facets of the work were started by one, but finished by another. Although the plumbing and electrical got done, the drywall and painting was poor. The drywall dust mess dragged on unnecessarily for weeks. Four different men going over and over the same work, with unsatisfactory results. They failed to reproduce the highly finished ceilings that were present before tear out, and left rippled walls. The angled shower bench doesn’t match the angle of the back top and is made obvious by the glass enclosure. The metal tile edging was improperly installed without the required “reveal” or overhang, leaving an unsightly joint with the drywall. These issues remain unresolved. In addition, there was no design help to decide a top for the shower wall and seat. We were told we could go to granite places to see if we could match our existing countertop. Work was rushed and completed in an unconventional order. There was never during the entire process a timeline or schedule offered, despite requests. 44 days of no workers showing up, most without any notice. A pattern developed where Mike would send his workers to start new and continue other jobs sites, apparently to get the next check to keep the ball rolling. NOTE- at each request, Mike was given his due money in good faith, even though the progress of the work had fallen behind. Note- MKB was PAID IN FULL without delay. However we remain with many visually obvious mistakes in the workmanship. The glass shower encasement had to be redone as it was measured incorrectly. A 4-5 week wait. At the first installation attempt, it was the glass guys that made us aware of optional colored trim that we ended up going with. Same for the linear shower drain. Not offered the option for the drain that allows a piece of tile placed on it so it looks like the floor. However, we did request and got. The shower valve is not the one chosen or ordered. We agreed to use it for now. After paying in full in July, Mike agreed to order the valve we wanted and put it under warranty work. We were told in August it was backordered, it is September, nothing yet. This job should have been completed in 5-6 weeks instead of 5 months. We do not recommend.
Having read your review we would like to extend our apologies from everyone here at Manotick Kitchen and Bath. If you do not feel as though you received enough help and guidance from our designer than we are not performing as well as we should be, this is most definitely a concern. We did inquire into the medicine cabinet you mentioned. The company, who supplied your vanity and would be able to provide a matching cabinet, gave us a price that was non-negotiable. We regret that we did not provide further assistance into the matter. As for the shower valve, we will order which ever one you like best and make sure it is installed as soon as possible. This project has been a great concern of ours and we have taken action to make sure nothing like it ever happens again. We had to terminate employment for certain individuals due to the poor workmanship done in your home. This is not something we take lightly and someone has already reached out to help you resolve these issues.
Manotick Kitchen and Bath Inc. has a TrustScore™ of 1.4. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2011|
|Member of TrustedPros Since||2013|
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Manotick Kitchen and Bath is a full service cabinetry builder and remodeling company.
In our Ottawa workshop we create custom kitchens, home office furniture, media centres, wall units, bathroom vanities and other fine wood furniture.
Our seasoned team of professionals design around your needs and wants using their expertise to create your dream remodel project.
In addition to working with home owners and businesses, we partner with interior designers, architects, and fine home builders who value our attention to detail, unsurpassed quality and scrupulous project management. All our work is individually built for each of our client s unique requirements.
We only employ the best craftsmen and installers to ensure all our work is of the highest quality.
Over 25 years experience building fine cabinetry and millwork
Furniture: kitchens, bathrooms, media centres, home offices, custom closets
Millwork: coffered ceilings, arches, columns, decorative panels, moldings and trim, etc.
Wide variety of finishes including; lacquer based, water based lacquer, staining, glazing and oil-based paints
Cabinet refinishing services
Provide full design, plan, build and installation for all our work
Able to work from sketches, design plans and architectural plans
Projects start and finish on-time and stay on-budget
Deliver service and sales support well after installation and completion of the job
Provide an industry leading five year warranty on our custom furniture
Our approach to design, plan and build is a very hands on. We carry this philosophy through into all the services we offer. Our expertise is available to our clients from the beginning to the end of each project.
Manotick Kitchen and Bath specialize in offering top quality kitchens at affordable prices. Every kitchen is tailored to meet your unique requirements and available space. We believe in spending time with you, to ensure that every kitchen we produce fulfills your criteria as closely as possible.
In addition to beautiful kitchens, we are able to offer a wide range of fitted cabinetry in contemporary, modern and classic styles, in natural wood, a variety of coloured finishes and textures, and hand-painted furniture.
Whatever your choice or budget, we understand that you want only the best for the most important room in the house.
At Manotick Kitchen and Bath, we provide outstanding craftsmanship and quality service to help you create your dream custom bathroom. Our design and remodeling professionals work to meet and exceed your expectations. Is your bathroom outdated? Too small? Not luxurious enough? Let Manotick Kitchen and Bath help you determine your bathroom remodeling needs. Explore your options and transform your bathroom into a relaxing at-home retreat. If the size of your bathroom is a concern, we can propose alternative layouts for you, perhaps we can incorporate a closet or adjoining room to enlarge the space.
Finishing your basement is a cost-effective way to create more usable living space. A basement remodel will add value to your home while improving the quality of life for you and your family. These days, people use their new basement living spaces for an endless variety of purposes. If you are thinking about converting your unused basement into a valuable living space, it is important to carefully consider what type of basement remodel will best serve you for as long as you ll be living in your home and what value it will add if you plan on making a return on your home investment at some point. Manotick Kitchen and Bath offers full design, planning, project management and build services to ensure your project is done on time and on budget.
|Main contact(s)||Michael Branchaud|
|Listed with TrustedPros since:||2013|
|Warranty||We have a five year warranty on all workmanship.|
|Accepts credit cards||No|
|24 Hour emergency service||No|
|Licensing information||Contact Manotick Kitchen and Bath Inc. to request licensing info.|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.