Maple Home Services Ltd

I don't normally give 5 stars but Furqan and his team were exceptional. From the quoting right through to the installation it was a pleasure dealing with Maple Home Services. They arrived on time for each appointment, the final install was completed exactly as stated for time and price. I would highly recommend Furqan and his team.

We had our air conditioner replaced , we found the company with the reference, we found them very professional and even the price is very reasonable ,we for sure recommend this company.

Just now

Water heater replacement, very quality work and experienced technicians, 2 guys came very first day after we booked it, I recommend it.

Furnace broke in mid night the technician showed up in 1 hour and fix led it at same time, job well done.

Beware of this company. Poor, shabby work, never responds for service call.

I made a big mistake of choosing this company to install my new furnace less than 2 years ago. They had done such a shabby and poor job that furnace started leaking water when I turn on my AC. I made several calls for the service call for the past few weeks and they simply collect the contact details, but none showed up for the service so far.

Keep away from this company for any new installation or service and look somewhere for better option.

We had a nice experience with Maple Home Services, specially Ahmed was helpful.

Terrible customer service. Said they would complete the Ontario Govt rebates, still waiting 11 months for a rebate.

Save yourself the hassle. The technicians tried to upsale a home filter 3 times to a home that was converted from oil to heat. Not wanted but they pushed every chance they got.

They were super nice to deal with until the lack of communication regarding the rebates commenced.

In response to this..

Contractors Comments / Rebuttal:

First, we were NOT provided with an invoice. I have a yellow carbon copy of the quotation. That’s it. No invoices, no tax amounts paid, no serial numbers.

Second, your information saying we have to communicate with the Govt of Ontario is incorrect. In fact, I HAVE communicated with the agency in charge. They have NO file submitted by this company, in fact they have no 2017 registration from Maple Home Services. I have provided all documentation I have to this agency and I am waiting for the final INVOICE from you. Sad to have to wait for a paid in full cash invoice for over 11 months. If this is how you want to do business that’s fine but invoices are required for all services rendered for warranty purposes from Lennox.

Third, you were well aware that a system that was rebate worthy was to be installed. It was discussed. Your flyer was provided and was requested.

Yes, you are correct your company did not remove the tank.

You rebutted my updated comment with the same carbon copy reply? A senior was told that you would apply for the rebates on his behalf. A Senior that does not use computers and trusted you. He called you, left messages with your third party answering service. I contacted you numerous times and asked for this to be dealt with. You were a participating contractor wth the Heating and Cooling Rebates of ontario when you were selected for this installation. This company has not registered with the Province of Ontario re the rebates. ONLY the contractor can provide the documentation so the rebate can be received for the installation. I have the Save On Energy systems looking into this. Do not use this company for a Save On Energy Rebate Installation. The contractor is required to complete all documentation.

Also how can anyone have a warranty on an item if they do not have an invoice with serial numbers of the units sold?

Firstly they were fine until they got the money. I was overcharged. They pretended that the rebate would give me a better deal. This was not the case - they got ad a hefty amount, regardly of the rebate. An overcharge of $1,500.00. . they did not apply for my rebate - it took months to get my rebates. I had to do all the calling. Then they sent a contractor to my house to do a check for me to get the rebate. I had to remove this person from my home. I was never told who I was dealing with. Beware of this company - they will run you ragged.

Very poor - never again. Also, I could not get My warranties. The warranty will only apply if you use Maple Home for yearly services. When questioned, I would have to get the warranty from the maker of the furnace.

You get what you pay for! These guys find the cheapest workers out there and it shows! Can't be trusted. Recommend look elsewhere.

At first i was not sure if i showed give maple home services ltd the opportunity to install a new air conditioner and a new furnace into my home. but after meeting with them and speaking with them i felt really comfortable and safe letting them do the work. They are very friendly customer first company, even more they do not cause any inconvenience to me or my neighbors. they also gave me updates about the work, which had me surprised!! i have never met a company that gave me updates on how much work is left to, or what they are currently working on.

Overall i was more then satisfied with there level of work, i am very happy with there level of work. They were very professional and cleaned up after there work.

I highly suggest this to all those who are looking to install or repair there ac or furnace to definitely give Maple home services Ltd a try you will not be let down!! that's a guarantee i am willing to give!