MAPLE HOME SERVICE LTD is a full services home renovation company serving all of the GTA for your all home renovation needs like, heating, cooling, flooring, tiles, central vacuum, vacuum cleaners, duct cleaning, garage doors, garage door openers, painting, basement renovation, bathroom renovation, kitche read more...
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Terrible customer service. Said they would complete the Ontario Govt rebates, still waiting 11 months for a rebate.
Save yourself the hassle. The technicians tried to upsale a home filter 3 times to a home that was converted from oil to heat. Not wanted but they pushed every chance they got.
They were super nice to deal with until the lack of communication regarding the rebates commenced.
In response to this..
Contractors Comments / Rebuttal:
First, we were NOT provided with an invoice. I have a yellow carbon copy of the quotation. That’s it. No invoices, no tax amounts paid, no serial numbers.
Second, your information saying we have to communicate with the Govt of Ontario is incorrect. In fact, I HAVE communicated with the agency in charge. They have NO file submitted by this company, in fact they have no 2017 registration from Maple Home Services. I have provided all documentation I have to this agency and I am waiting for the final INVOICE from you. Sad to have to wait for a paid in full cash invoice for over 11 months. If this is how you want to do business that’s fine but invoices are required for all services rendered for warranty purposes from Lennox.
Third, you were well aware that a system that was rebate worthy was to be installed. It was discussed. Your flyer was provided and was requested.
Yes, you are correct your company did not remove the tank.
You rebutted my updated comment with the same carbon copy reply? A senior was told that you would apply for the rebates on his behalf. A Senior that does not use computers and trusted you. He called you, left messages with your third party answering service. I contacted you numerous times and asked for this to be dealt with. You were a participating contractor wth the Heating and Cooling Rebates of ontario when you were selected for this installation. This company has not registered with the Province of Ontario re the rebates. ONLY the contractor can provide the documentation so the rebate can be received for the installation. I have the Save On Energy systems looking into this. Do not use this company for a Save On Energy Rebate Installation. The contractor is required to complete all documentation.
Also how can anyone have a warranty on an item if they do not have an invoice with serial numbers of the units sold?
Dear customer when a customer qualifies for rebate, we submit the rebate and then it is your responsibility to send papers back to government, 2nd this is that no one contacted us to find out about rebate, and please come with your invoice and we will review it if promised that it s our responsibility or even you bought a qualified system. And we didn t remove your oil tank so please kindly correct yourself before putting such comments.
Firstly they were fine until they got the money. I was overcharged. They pretended that the rebate would give me a better deal. This was not the case - they got ad a hefty amount, regardly of the rebate. An overcharge of $1,500.00. . they did not apply for my rebate - it took months to get my rebates. I had to do all the calling. Then they sent a contractor to my house to do a check for me to get the rebate. I had to remove this person from my home. I was never told who I was dealing with. Beware of this company - they will run you ragged.
Very poor - never again. Also, I could not get My warranties. The warranty will only apply if you use Maple Home for yearly services. When questioned, I would have to get the warranty from the maker of the furnace.
Maple Home Services Ltd has a TrustScore™ of 2.1. The average TrustScore™ for other businesses providing similar services in Vaughan and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2012|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
MAPLE HOME SERVICE LTD is a full services home renovation company serving all of the GTA for your all home renovation needs like, heating, cooling, flooring, tiles, central vacuum, vacuum cleaners, duct cleaning, garage doors, garage door openers, painting, basement renovation, bathroom renovation, kitchen cabinets, all accessories for heating cooling flooring etc.
We provide highest quality products and services for any of those services mentioned above. Our superior installation are done by our highly trained technicians who are licensed insured and experienced. We believe in providing best customer service through our knowledgeable staff, and our customers are our first priority.
Our staff is available 24/7 to address any emergency calls. For us it does not matter if a project is small or large, we give equal importance and respect to every project and every client, every single project that we do has a project coordinator who is assigned to the job. Our staff have this specialty that they can complete your project in your budget the way you want. More over for the comfort of our clients we can provide several referrals.
|Main contact(s)||Furqan Ahmed , Tousif Ahme|
|Alternate Phone Numbers||647-823-9008|
|Listed with TrustedPros since:||2013|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Contact Maple Home Services Ltd to request licensing info.|
|Insurance information||Contact Maple Home Services Ltd to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Maple Home Services Ltd has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum