"We are passionate about tile craftsmanship!" With over 10 years of experience we boast about being reliable, trustworthy, detail-oriented and good at what we do. We offer full tile installation service: *Removal of tiles and demolition *Installation of various types of underlayment (ditra, drypack, wire mesh and read more...
Beware Master Tile.
I needed my tub/shower surround tiled and didn't know a tile guy. We settled on Anton with Master Tile. We signed a contract with a start date. The start date got pushed back at his request and we agreed, though it meant longer without our only bathroom.
Then Anton showed up with Alan, who was to be the installer. We went over the design details and left for the day to let Alan get on with it. Big Mistake. When I got home the work that had been done was nothing short of brutal. I called Anton and told him it looked like it had been done by a child. Gaps between tiles were of different sizes, from touching to a quarter inch on the same tile! The cut tiles were rough and when I pulled one up it came easily. There was almost no adhesive. I could tell he had used a 1/16th inch notched trowel when he needed at least a 3/8ths. And in a shower surround he was using mastic not mortar. Even done properly it would be bound to fail in a few years.
Anton came by and tried to play it down, pulling up the worst of the work and saying they would switch trowels and it would look better when grouted etc. but I said Alan wasn't coming back. Anton said it would be a two week wait for anyone else so I said no thanks and goodbye and stripped all the tile myself.
My wife and I were very disappointed. We got our cheque back but after postponing the work at Master Tile's request we were left with a mess, wasted tile and no tile guy.
Thank God we found Jeff who did the work with the correct materials and for less money than Anton wanted.
Master Tile was strictly amateur hour and I felt weaseled. Beware.
We are very sorry that your experience with Master Tile was not positive. We definitely aim to offer great customer satisfaction. Alan was a new addition to our company and is no longer partnering with us. We strive to partner with tile installers that are experienced and offer the best quality of work. As our company grows and expands we are bound to face some challenges, but we remain committed to excellent service as well as continuous growth and improvement. Once we were made aware of your dissatisfaction with Alan's work, we offered to have Alan correct it, schedule another tile installer to complete the job or refund your money. Our company has a full money back guarantee policy and we readily refunded your money at your request. Anything other than great is not acceptable to us and we want to continue to add to our satisfied client base and the numerous positive reviews we have received.
From start to finish our experience with Master Tile was nothing short of incredible and professional. The team were punctual, finished the job on time and always presented us with options for the work we wanted to have done to ensure our satisfaction. They were reliable and followed through with what they planned to do. Even when our dining room ceiling fell (as a result of long term water leakage) the Master Tile team went above and beyond to ensure this was repaired in a timely manner and that it did not interfere with our bathroom renovation completion date. Overall, Adriana and Anton were a pleasure to work with and we would recommend them for any renovation that needs to be completed. We will definitely be using them again in the future!
Anton did a fantastic job for us and we were very impressed with his professionalism and quality of work throughout the project. We were on an aggressive timeline to complete our entire bathroom renovation before Christmas and Anton did his part with precision and artistry.
We would definitely use him again on future projects and would recommend his quality work to anyone looking for this type of work.
Anton did an excellent job completing the reno in our bathroom. The cuts and angles were all lined up, with small waste of products. He was available throughout the project and completed it within our time period.
Master Tile has a TrustScore™ of 3.9. The average TrustScore™ for other businesses providing similar services in Mississauga and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Services listed by Master Tile may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2009|
|Member of TrustedPros Since||2016|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We are passionate about tile craftsmanship. With over 10 years of experience we boast about being reliable, detail-oriented and great at what we do! Full service: tile removal and demolition, installation of various types of underlayment, installation of all types of tiles and grouting.
"We are passionate about tile craftsmanship!" With over 10 years of experience we boast about being reliable, trustworthy, detail-oriented and good at what we do.
We offer full tile installation service:
*Removal of tiles and demolition
*Installation of various types of underlayment (ditra, drypack, wire mesh and scratch, etc)
*Patching and levelling
*Installation of ceramic, porcelain, glass, quarry, slate, marble, granite, travertine and other types of natural stones
*We serve both residential and commercial customers
*High quality installation
*Affordable and competitive prices
|Main contact(s):||Adriana Ostapenko , Anton Ostapenko|
|Alternate Phone Numbers:||416-854-4581,|
|Listed with TrustedPros since:||2016|
|Accepts credit cards:||No|
|24 Hour emergency service:||No|
|Licensing information:||Services listed by Master Tile may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Insurance information:||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.