Master Trades Group

We were in desparate need of someone to come out and vent an exhaust fan to our roof. We had a difficult time finding someone to do the work. We found Marcel online at Trusted Pro's and gave him a call. The experience from the beginning call to the end of the service was extremely professional and fair. Marcel was quick to respond, met our fast requirement and the gentleman that came and did the work was very professional, he took photo's of the work he had done and showed us. All in all, a great experience, fair priced and we would use Marcel and his team again for future work.

I hired Marcel and Mastertrades Group in September of 2014 to renovate my parents' home. The work was extensive, but was done on time. I paid the full signed contract amount and was given a bill for an additional 15% above the budget for 'extras'. All large projects have unforeseen work, but I did not agree with all the extra charges. What further ensued was a lien registered on my parents' home, threats of small claims court and inconsistent communication on the part of Mastertrades. One minute they would accept nothing less than the full amount for their "extra charges", were done speaking to me and were going to pursue legal action. The next minute I was receiving texts from Marcel that he needed to speak to me ASAP. This was a stark contrast to the excellent communication we had during the renovation. In the end, I paid approximately 1/2 the extra charges. I new and accepted that I was overcharged, but as a reasonable person, not wanting to involve lawyers and pleased that the job was done on time, I paid the extra. At that time, I was not compelled to write a review. I was luke-warm about my experience. Did I get 'nickel and dimed'? Did Mastertrades underbid and attempt to make up the difference in the end? It didn't matter to me because the job was complete and my parents were content.

That was up until New Year's Eve, when one of the sub contractors hired on the job showed up at my parents' door. This man worked at the house every day during the reno. I know this because I was there. He told me he had not been paid by Marcel for his work because I had not paid Mastertrades. I told him that we had settled, and exactly how much I paid. On February 6, 2015, I received an email from this subcontractor saying he still hadn't seen any money.

Now, I cannot speak for the relationship between this contractor and Marcel, but what I do know is that this worker put in almost a months work of full time hours and felt it necessary to show up at my parents' home over the holidays to inquire about his lost wages, 2 months after the work was done.

Home improvements are such an ordeal, the last thing anyone wants is more 'drama'. Please take under advisement my experience when considering hiring Mastertrades for your renovation.

Master trades did an amazing job for us. I was very satisfied with the products and services they provided and would highly recommend to anyone.

Marcel and the Master Trades group did excellent work. We are very happy with the results!

I have worked with Marcel for over a year now. I know him to run his business with enthusiasm and integrity. He is always proud to discuss current or upcoming projects and his attention to decorative concrete is definitely something to look into!

Marcel has provided me with odd jobs around my home and he is always friendly, on time and does a fairly good job. i appreciate his service and expertise.

They did an awesome job in a very efficient timeline.

I was extremely impressed with Marcel's very quick response on helping me get an outdoor deck finished.

I posted an Ad on here on Tuesday August the 6, 2013 to find a contractor to finish a job that another contractor (ConstructionZ) refused to finish due to inaccurate quotes and poor workmanship. Marcel called me Tuesday evening and said he could have someone come out to my home the next day.

Sure enough, Grant (his partner) came on Wednesday August 7, 2013 and immediately started the job. My husband and I were so very impressed with such a quick response and the fact that they started to work on the deck right away. Grant will be coming Thursday and Friday to try to finish the job which I am very grateful for as the other contractor started on July 22 and still wasn't finished.

Master Trades Group really came through for us at a time when we have already been in limbo for 3 weeks to get a deck completed. Marcel and Grant conducted themselves very professional, compassionate and really wanted to help.

I HIGHLY RECOMMEND this Company as you will be very happy...(-;

Thank you very very much Marcel and Grant. You get 150% for your work ethic and helpfulness. You went over and beyond to help us fix someone else's mess. You deserve much applause and recognition for A+++++ work.

Sincerely,

Lisa L.

This was the first time looking for a contractor where to start, so I did what allot of people do grabbed the yellow pages and started calling numbers and setting up interviews with at least eight contractors within the Guelph area. It was a long process but glad that I did so ,Right from the start I got a Good feeling from Grant, he was Honest right from the start very professional and courteous ,listened to what I was thinking about and along the way through the Reno providing great advise for our project. the end result was a very well done job at a very fair police .Grant was always open to other jobs that I had for him to do during the time he was here and was very respectful of my home and always was easy to talk with and provide guidance that resulted in a job well done, No BS, always good natured and always used Licenced people when the job called for it. You cant be a pro at everything so why not have people that work with you that are qualified and know what they are doing .I am very happy with Grant and most of all MY Wife is happy as well so you cant go wrong there .In the future I would Definitely Hire Grant again in a minute the experience with GHI contracting was a good one and we would definitely recommend his services to others.

Ken Dobson

Guelph

I heard about Grant and GHI Contracting via a good friend that used him. I hired him to renovate my kitchen and was very specific as to what I was looking for. He was able to show me pictures to give me a visual as to how it would look. He also helped me by putting together an estimate of how much the project will run and a timeline. I do not have much experience with contractors and have heard some horror stories but I must say that dealing with GHI has been nothing short of a pleasent experience. As a business owner, I hold myself up to high standards and Grant certainly holds himself to the same.

The project was completed on time and on budget. As a matter of fact, Grant found some of the materials on sale and passed along the savings.

I recommend this company to anyone looking to renovate their home!