Marcel from Master Trades (Kitchener), and even more contractors who have joined our team. We've worked in this area for a combined leadership of over 60 years and has been making property & homeowners happy for over 40 years. Gaining experience in ALL facets of home renovations, new construction, repairs, to handyman servic read more...
Master Trades Group began operations in 1999 and has received 23 reviews for an overall customer rating of 4.5. The average rating for businesses providing similar services in the Kitchener area is 4.8. Write a review
4.7
4.5
4.4
4.7
4.5
4.6
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1
It would take me over an hour to list everything that was either incomplete or poor workmanship.
I had a forensic evaluation done by SG Cunningham providing me with his information of what he found.
Also dealing with the city apparently only one permit passed out of all the other ones that Mr Marcel Bradbury confirmed past.
I am so appalled by the whole situation.
Plans being officially passed by the city… Then changes are made constantly with the plan that the city passed.
The list goes on and on… Please be aware… I am currently taking Mr. Bradbury to court.
It is quite simple. When you have a contract and you have a timeline for both job completion and payment promised they both must be met. Payment was not made as promised which caused additional problems and the project was not completed.
If the client Betty of Kitchener and her advisors kept their word she wouldn't be in this unfortunate position that she now faces. I offered to complete the project for the quoted price following our agreed contract as per the Ontario Building Code. The contract was clear and concise and she broke the contract.
5
5
I found the request to be effortless from start to finish
They did an amazing job
Hi Christine. Thank you so much for your kind words and business. I'm a believer in great customers make good contractors. It's teamwork and I'm happy to provide you with pricing on your next project when you're ready to go. :)
5
Master Trades Group really went out of their way for us. They gave us very reasonable quote. The work was done in an efficient amount of time and they cleaned up the area well when the job was done. We are very happy customers with them and hope to do more work in the future. Thankyou Master Trades Group we will definitely be recommending you to our family and friends.
Hi Ashley and Shawn. Thank you so much for your business and kind words. We really wanted to do a good job on your car port for you and it sure paid off with the nice comments. I'm looking forward to doing more for you in the near future. It's customers like you that I like putting extra effort into your job. Good customers make good contracts. :) Thanks again.
2.7
Proceed at your own risk...
Marcel is very good at talking but doesn’t necessarily walk the talk..horrible experience I had with this man. It scared the life out of me as I witnessed firsthand the ball of fire from a wall plug.
It took Marcel 4 weeks to revisit the job and I am still awaiting compensation from losses that occurred from faulty electrical wiring done by his 'electrician'.
Please don’t take his talk of having over 40 years at his job.
It is correct there was an electrical problem with one outlet which I apologised and addressed the issue immediately. I had sent in a licensed electrician back after finding out the what happened to fix the problem and we were not happy with the results. There was an agreed second electrician was sent in and the client was in charge of this electrician. The repairs were addressed and the work was still not completed as the client went on holiday as the issue was mainly resolved. I have been in constant contact with ESA (Electrical Safety Authority) for inspections since the issue was recognized. I had been dealing with the clients electrician for a long time and I am awaiting him to contact me to complete the ESA requirements. I have been in full contact with ESA. I had fully completed the original renovation job that the client had asked to do to her satisfaction. The only problem that she has had is the work that a sub trade of my company had not properly completed. My warranty still stands for 2 years as always and I'm still awaiting her electrician to connect with me when he's done as I've contacted him twice to stay involved with the job. I have done' everything ESA has asked to have done and a human error happened and it's been attended to in accordance with the law with ESA building and electrical code. Just for the record, I did not say I've been in this business for over 40 years, but I did say I've been doing this for almost 40 years. This doesn't mean that I am a good babysitter of sub trades even though and admittedly I have to keep a closer eye on sub trades.
4.8
We contacted Marcel on a Friday as we needed someone, ASAP to dig 2 trenches in our backyard for some gas lines to be installed.
Marcel was very quick to get back to me, with a quote and his availability. He was very knowledgable, professional and very nice to deal with. He and a fellow from his crew arrived at our home just after 5pm on Monday, with his equipment and got the job done is just under 3 hours.
We are very appreciative of his quick reply and a job that was very well done.
Thank you Marcel!
Hey Karen. Thank you so much for the great review. I always say. Good customers make good contractors, and that category you fit right in. I'd give you a 5 for sure. :)
Thank you so much.
5
Marcel was extremely helpful and courteous. He was knowledgable and had the fix done in no time!
Hey, Thank you so much Gemma. I really appreciate your comments. I honestly believe good customers can make good contractors.
4
We needed immediate help and they were there. Polite, friendly service. The job came in below original quote. A few minor complaints when the job was finished. Called Marcel and he sent someone out to fix it right away. Pleased with service.
5
We would happily recommend Master Trades to do a job for us again. More than his ability to get the job done is his honesty and integrity. No job is without problems but those problems allow you to see if you are dealing with a reputable person. And we were!!! Any time we called we were treated with respect and honesty. We are thrilled with the outcome of the job and we give Marcel a big thumbs up.
Hey. Thanks so much for your kind words. It's really appreciated. I have a belief that good customers make good contractors and you are definitely one of them. :)
4.7
Marcel did an overall great job. He was a great communicator through the project which is what I appreciated the most. Would definitely seek out his services again for other work around my house.
Thank you very much for the great review. I really appreciate it and look forward to doing more work for you come spring. Have a great time with you project. I'll be there when you need me anytime. :) All the best. :)
Master Trades Group has a TrustScore™ of 3.6. The average TrustScore™ for other businesses providing similar services in Kitchener and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 26 |
| Approved | 0 | 23 |
| Unverified | 0 | 3 |
| Suspicious | 0 | 0 |
| Overall Rating | 4.5/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
N/A
|
| Posted Liability Insurance | Available upon request |
| Posted Workers Compensation | Yes |
| Company Website | Yes |
| Social Media Profiles | |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 1999 |
| Member of TrustedPros Since | 2012 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Basement Lowering, Basement Renovations, Bathroom Renovations, Bathtub Refinishing, Cabinetry and Millwork, Carpentry, Carpeting, Caulking, Ceiling, Closet and Storage, Commercial Renovations, Concrete Work, Countertops, Decks, Demolition Work, Design Build, Drywalling, Duct Cleaning, Fencing, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Foundation Repairs, Framing, Garage Doors, Gutters, Handyman Services, Heating & Air Conditioning, Home Additions, Home Construction, Home Inspection, Home Theaters, Hot Tubs, Insulation, Kitchen Renovations, Mold Removal, Non Slip Treatments, Painting, Plastering, Plumbing, Power Washing, Property Maintenance, Siding, Skylights, Stucco, Sunrooms, Tiling, Wallpapering, Window Cleaning, Window Treatment, Windows and Doors, Accessibility, Alarm Systems, Appliance Repairs, Awnings, Carpet Cleaning, Central Vacuums, Chimney Cleaning, Computers Service, Data Wiring, Drafting Service, Energy Inspections, Excavation Services, Foundations, Furniture Repairs, Garage Construction, Gas Lines, Home Staging, House Cleaning, Interior Design, Irrigation Systems, Land Clearing, Land Surveying, Landscaping, Lawn Care, Locksmithing, Masonry, Moving Services, Paving, Pest Control, Roofing, Satellite Dish, Sewer Services, Shed Construction, Shutter Systems, Snow Removal, Solar Energy, Stonework, Structural Engineering, Swimming Pools, Trash Removal, Tree Services, Water Heating, Water Treatment, Welding, Wrought Iron
Master Trades Group has received employee and/or sub-contractor complaints
Complaint: I was a sub trade working for master trades/marcel. we did a house reno and a shop addition and reno for him, we worked on the projects for months, when it was time to pay for the labour he refused to pay. to this day I'm still out about 20,000
Marcel from Master Trades (Kitchener), and even more contractors who have joined our team. We've worked in this area for a combined leadership of over 60 years and has been making property & homeowners happy for over 40 years.
Gaining experience in ALL facets of home renovations, new construction, repairs, to handyman services, we stand behind our work and are not done until you are happy. We are fully equipped to handle all of your landscaping & full mechanical, services including HVAC, Plumbing and work with qualified & licensed trades for any area of your project. Need permit drawings? yes, we provide that too. We provide a full set of engineered, mechanical & architectural drawings to comply with all the local building codes. Step back and let Master Trades Group of qualified trades to take all the worries out of the project.
We are fully insured WSIB compliant, and ready to perform any project in your home, business or work area needs. Please let us help you solve any of your home projects. We're a phone call away and ready to help you right now. For emergency call or text at, 519.716.4741
| Main contact(s) | Marcel Bradbury |
| Alternate Phone Numbers | 519-716-4741, 226-444-8730 |
| Listed with TrustedPros since: | 2012 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | We offer 1 year labour and we stand behind all warranties offered by product provider. We will work with you and the supplier to assist you in providing the best service and replacement you require. If the product fails due to our installation, we will provide a free replacement service based on the situation. If we did not cause the problem, we would be happy to assist in having these costs reimbursed to you by the product supplier if in anyway possible. In all of our contracts we provide a detail of the warranty. See all signed documentation. |
| Accepts credit cards | Yes |
| Year established | 1999 |
| Offers financing | Yes |
| 24 Hour emergency service | Yes |
| Legal structure | Incorporated |
| Licensing information | Business does not require a trade license |
| Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Master Trades Group has contributed 10 responses to the following questions posted in the 'Ask the Pros' forum
