Marcel from Master Trades (Kitchener), and even more contractors who have joined our team. We've worked in this area for a combined leadership of over 60 years and has been making property & homeowners happy for over 40 years. Gaining experience in ALL facets of home renovations, new construction, repairs, to handyman servic read more...
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Marcel did an overall great job. He was a great communicator through the project which is what I appreciated the most. Would definitely seek out his services again for other work around my house.
Thank you very much for the great review. I really appreciate it and look forward to doing more work for you come spring. Have a great time with you project. I'll be there when you need me anytime. :) All the best. :)
I had commercial plumping done in our bakery by Master Trades. They were professional and friendly from the first conversation we had. During the day they were accommodating to our schedules and extremely efficient. They are well priced and I would highly recommended them to anyone looking for plumbing.
Thank you Cecelia for the great review. I really do appreciate it and look so much forward to working with you again soon. Great customers like you create good contractors. If you need anything at any time, I'll be there. You have a great day and all the best in your continued new business. Marcel. MTG Group , Kitchener ON. :) 519.716.4741 cell/txt.
I had the opportunity to work with Marcel when I needed to get some prices for demolition work in order to budget what a project would likely cost for a tenant. Marcel came to price a portion of the job and he seemed quite knowledgeable about what I was looking to accomplish and we agreed to contract with Marcel to do a full budget analysis for me. This was good for me because I really did not have the time for this budget on my own. Marcel took the ball and ran with it and prepared a very good in-depth budget for my tenant and my use. I think this role is a very good fit for Marcel. I would consider using them again for future projects.
We were in desparate need of someone to come out and vent an exhaust fan to our roof. We had a difficult time finding someone to do the work. We found Marcel online at Trusted Pro's and gave him a call. The experience from the beginning call to the end of the service was extremely professional and fair. Marcel was quick to respond, met our fast requirement and the gentleman that came and did the work was very professional, he took photo's of the work he had done and showed us. All in all, a great experience, fair priced and we would use Marcel and his team again for future work.
I hired Marcel and Mastertrades Group in September of 2014 to renovate my parents' home. The work was extensive, but was done on time. I paid the full signed contract amount and was given a bill for an additional 15% above the budget for 'extras'. All large projects have unforeseen work, but I did not agree with all the extra charges. What further ensued was a lien registered on my parents' home, threats of small claims court and inconsistent communication on the part of Mastertrades. One minute they would accept nothing less than the full amount for their "extra charges", were done speaking to me and were going to pursue legal action. The next minute I was receiving texts from Marcel that he needed to speak to me ASAP. This was a stark contrast to the excellent communication we had during the renovation. In the end, I paid approximately 1/2 the extra charges. I new and accepted that I was overcharged, but as a reasonable person, not wanting to involve lawyers and pleased that the job was done on time, I paid the extra. At that time, I was not compelled to write a review. I was luke-warm about my experience. Did I get 'nickel and dimed'? Did Mastertrades underbid and attempt to make up the difference in the end? It didn't matter to me because the job was complete and my parents were content.
That was up until New Year's Eve, when one of the sub contractors hired on the job showed up at my parents' door. This man worked at the house every day during the reno. I know this because I was there. He told me he had not been paid by Marcel for his work because I had not paid Mastertrades. I told him that we had settled, and exactly how much I paid. On February 6, 2015, I received an email from this subcontractor saying he still hadn't seen any money.
Now, I cannot speak for the relationship between this contractor and Marcel, but what I do know is that this worker put in almost a months work of full time hours and felt it necessary to show up at my parents' home over the holidays to inquire about his lost wages, 2 months after the work was done.
Home improvements are such an ordeal, the last thing anyone wants is more 'drama'. Please take under advisement my experience when considering hiring Mastertrades for your renovation.
I have worked with Marcel for over a year now. I know him to run his business with enthusiasm and integrity. He is always proud to discuss current or upcoming projects and his attention to decorative concrete is definitely something to look into!
Marcel gave me a quote and a delivery date for the work required. The work was done within the quoted price and it was installed in one day. His crew did a great job.
Thank you very much Cynthia. You are a great customer and we do appreciates loyalty from our clients.
Master Trades Group has a TrustScore™ of 3.7. The average TrustScore™ for other businesses providing similar services in Kitchener and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 24 |
Approved | 1 | 24 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1.2/5 | 4.3/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | N/A |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Yes |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1999 |
Member of TrustedPros Since | 2012 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Basement Lowering, Basement Renovations, Bathroom Renovations, Bathtub Refinishing, Cabinetry and Millwork, Carpentry, Carpeting, Caulking, Ceiling, Closet and Storage, Commercial Renovations, Concrete Work, Countertops, Decks, Demolition Work, Design Build, Drywalling, Duct Cleaning, Fencing, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Foundation Repairs, Framing, Garage Doors, Gutters, Handyman Services, Heating & Air Conditioning, Home Additions, Home Construction, Home Inspection, Home Theaters, Hot Tubs, Insulation, Kitchen Renovations, Mold Removal, Non Slip Treatments, Painting, Plastering, Plumbing, Power Washing, Property Maintenance, Siding, Skylights, Stucco, Sunrooms, Tiling, Wallpapering, Window Cleaning, Window Treatment, Windows and Doors, Accessibility, Alarm Systems, Appliance Repairs, Awnings, Carpet Cleaning, Central Vacuums, Chimney Cleaning, Computers Service, Data Wiring, Drafting Service, Energy Inspections, Excavation Services, Foundations, Furniture Repairs, Garage Construction, Gas Lines, Home Staging, House Cleaning, Interior Design, Irrigation Systems, Land Clearing, Land Surveying, Landscaping, Lawn Care, Locksmithing, Masonry, Moving Services, Paving, Pest Control, Roofing, Satellite Dish, Sewer Services, Shed Construction, Shutter Systems, Snow Removal, Solar Energy, Stonework, Structural Engineering, Swimming Pools, Trash Removal, Tree Services, Water Heating, Water Treatment, Welding, Wrought Iron
Master Trades Group has received employee and/or sub-contractor complaints
Complaint: I was a sub trade working for master trades/marcel. we did a house reno and a shop addition and reno for him, we worked on the projects for months, when it was time to pay for the labour he refused to pay. to this day I'm still out about 20,000
Marcel from Master Trades (Kitchener), and even more contractors who have joined our team. We've worked in this area for a combined leadership of over 60 years and has been making property & homeowners happy for over 40 years.
Gaining experience in ALL facets of home renovations, new construction, repairs, to handyman services, we stand behind our work and are not done until you are happy. We are fully equipped to handle all of your landscaping & full mechanical, services including HVAC, Plumbing and work with qualified & licensed trades for any area of your project. Need permit drawings? yes, we provide that too. We provide a full set of engineered, mechanical & architectural drawings to comply with all the local building codes. Step back and let Master Trades Group of qualified trades to take all the worries out of the project.
We are fully insured WSIB compliant, and ready to perform any project in your home, business or work area needs. Please let us help you solve any of your home projects. We're a phone call away and ready to help you right now. For emergency call or text at, 519.716.4741
Main contact(s) | Marcel Bradbury |
Alternate Phone Numbers | 519-716-4741, 226-444-8730 |
Listed with TrustedPros since: | 2012 |
Residential work | Yes |
Commercial work | Yes |
Warranty | We offer 1 year labour and we stand behind all warranties offered by product provider. We will work with you and the supplier to assist you in providing the best service and replacement you require. If the product fails due to our installation, we will provide a free replacement service based on the situation. If we did not cause the problem, we would be happy to assist in having these costs reimbursed to you by the product supplier if in anyway possible. In all of our contracts we provide a detail of the warranty. See all signed documentation. |
Accepts credit cards | Yes |
Year established | 1999 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Business does not require a trade license |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Master Trades Group has contributed 10 responses to the following questions posted in the 'Ask the Pros' forum