Max Appliance Repair in Ottawa

Sent a message via the online form, and got a call shortly thereafter. I explained my situation -- I had one error an attempted to take apart the dishwasher to resolve the issue, and now had a different error -- they said a tech would come next-day. Great.

Great communication, and arrived on-time with a mask. Then everything changed.

I re-iterated the situation to the tech who looked blankly and said "WHAT YOU WANT ME TO DO"(verbatim). I explained I was looking for assistance in determining the source of the issue. He then began berating me, telling me I had created 'extra work for him'. I apologized, but expressed that I didn't appreciate the tone that he had with me.

He then got extremely upset and said what "tone". I explained that we should be working towards a solution together, and so he angrily yelled 'WHAT YOU WANT ME TO DO'.

I then attempted to show the technician at minimum what I expected him to check, and the technician packed up his tools, and said we wouldn't be charged and to call someone else.

I then attempted to contact management at Max Appliance Repair, but after being told I could expect a call back from a manager by the name of 'Julia' within 24 hours. The company is now screening my calls and hanging up if I call them from a blocked number as soon as I explain my situation.

I have never in my life been verbally assaulted in my own home by a technician, and would not recommend this company under any circumstances.

Maxim was friendly prompt and professional. Arrived when he said. Diagnosed and clearly explained the issue. has to order a part. Came back when he said and carried out the repair. Simple and easy for me. Many thanks. Excellent service.

Three appliances need repair. Technician investigates: need to replace fridge ice maker ($596), oven fan ($176) and dishwasher valve ($128). I choose to repair oven and dishwasher. I wait two days despite website stating ‘’same day household appliance repairs’’. (Note: these are two common parts). Technician replaces oven fan and dishwasher valve. Then technician finds leak from dishwasher circ pump, says it has been leaking for a while and it needs to be replaced for $278. Not sure why leak was not discovered during first visit. Given high repaircost, I decide to buy new dishwasher instead. Technician says I have to pay for valve because it has already been installed. In the end, I paid $502 for a new oven fan. Technician says there is nothing he can do. Manager says they already gave me some discount. Summary: unprofessional technician, impervious manager and false advertising.