MDI Landscapes is a Toronto based landscape and construction company. MDI services encompass all elements of outdoor living including landscape, interlock, irrigation systems, and decks. Founder, Norm oswald is a veteran in the landscape industry bringing over 20 years experience in all aspects of landscaping. Customer preference and read more...
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This contractor is on the Consumer Protection of Ontario "bad list". We've had a pretty bad experience with them. Dan never started the project and ran away with our $2K deposit. Never purchased materials. Never showed up at agreed upon appointments. Pretended that Government wouldn't allow residential work (May 2021) while we all know they did allow it throughout COVID. When confronted, became extremely rude. Yelling at us. Dan finally agreed to send us our deposit but after not hearing from him and following up with him, he then decided to NOT reimburse us after all... because we were contacting him too often for status of our refund. We've sent a complaint to Consumer Protection of Ontario. This company did not bother to respond to them, so they ended up on their bad list. APRIL 2022 UPDATE: Owner reached out to us after seeing our online review (9 months later). Offered to give us our $ back under unacceptable conditions.
MDI provided a quote for landscaping work at our home on May 13th. They were to start mid June per our contract. For almost two months, MDI missed multiple “guaranteed" start dates, and refused to reply to our requests for start date information and in person meetings.
On July 30th I let them know the contract is cancelled and requested our deposit back, they refused. In fact, Dan screamed over the phone that he’s a big deal, he’ll see us in court, and he’ll “get” us.
Consumer Protection Agency was contacted, and I sent MDI a Consumer Complaint notice. This is finally the point MDI replied, asked for a meeting to discuss and try to resolve without having to go this route. We did meet, MDI signed off on our terms: no missed days, complete and full communication, and job finished by Tuesday August 13th.
In the week we all agreed to getting this job done, Dan was at our house just shy of 6 hours total. Most days were, again, no-show. Even the one employee he had only lasted a day because he too was left at our site and his phone calls to Dan ignored.
It makes me sick how poorly we have been treated. I would not recommend this company to my worst enemy and have never experienced such unprofessionalism.
Not getting into the back and forth after their rebuttal, but we have quotes from three different landscape contractors saying the work completed would total MAX $2500. Not the $11,800 MDI is claiming. For a $20k job, if 80% of the materials are gravel and stone only, MDI has a lot of explaining to do re their charges. What about all the plantings, armor stone for the retaining wall, and astro turf for the putting green - that comes to only 20%?? Math doesn't add up to me.
First of all we would like to say that we had fallen behind on our schedule and certain projects than anticipated as well as the weather plays an important role in keeping our schedule on time. With 80% of materials on site and job started and 3 days of work completed they insisted on supplies that were not yet needed to be delivered as space was an issue with the existing materials on site. The morning the remainder of supplies were to be delivered as well as machines were already in transit to job site the owners come outside picking a fight and insisting on knowing when the supplies to be delivered and as we are a guaranteed only the date and not the time this was not satisfactory to them and this when the husband started getting vulgar, name calling, and attempted to get physical by knocking tools out of the operations managers hand, then kicked us off the property and tried to keep our tools. We only retrieved them when we went back with the Police. We strive to make our customers happy however, we do not tolerate being talked down to as this was the second time from the husband. We also do not think we are a big deal and that was never said. We are a small company trying to do quality work and make a living. And with materials on site and work that was done the amount was greater than the deposit received with a bill sent. We did not expect to see a payment but just note their bill is still outstanding. If only businesses could make reviews on customers. This customer has reviewed us on every site so far and in the last 3 seasons with over a hundred customer this is only 2nd bad review we have received. Unfortunately, we cannot make everyone happy all the time although that is our goal.
I had Dan out to quote me on a sprinkler system and some landscaping. He was very professional and knew what he was talking about. I had other quotes and no one gave me the ideas that Dan did. I hired him for the job and it was done quickly and exactly what I had envisioned. Dan did a great job, and cleaned up after himself. I am so happy with the landscaping. The sprinkler system works great!
Thank you Dan
MDI Landscapes has a TrustScore™ of 1.2. The average TrustScore™ for other businesses providing similar services in Scarborough and the surrounding areas is 2.6. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 7 |
Approved | 0 | 3 |
Unverified | 0 | 4 |
Suspicious | 0 | 0 |
Overall Rating | 2.3/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
MDI Landscapes is a Toronto based landscape and construction company. MDI services encompass all elements of outdoor living including landscape, interlock, irrigation systems, and decks.
Founder, Norm oswald is a veteran in the landscape industry bringing over 20 years experience in all aspects of landscaping.
Customer preference and priorities are always first. Were very timely with our work and never lose attention to detail which makes us be able to bring a service to our clients only a few can compare.
We look forward to working with you!
Main contact(s) | Mehdi Maral |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | To be discussed with client |
Accepts credit cards | No |
Year established | 2007 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Business does not require a trade license |
Insurance information | Contact MDI Landscapes to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
MDI Landscapes has contributed 2 responses to the following questions posted in the 'Ask the Pros' forum