Miracle Dream Homes is Ottawa-based remodelling, renovation and general contractor company. We specialize in remodelling and renovation of existing homes, including basement renovations and finishing, bathroom renovations, kitchen renovations, tile flooring installation, and general contractor work Creating functional and beautifu read more...
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The work performed by this company was way below what they promised. They were slow, getting about half the renovation project done in the time they promised, and continually said they would be here to work and failed to show up. At the end of the promised two week period they refused to commit to how much longer they would take to get it done. When another company was hired to finish the job, they had to redo much of the work - adding expense and time. In summary, poor quality work that took way too long to get done badly. I would not let these guys back into my home.
In response to Miracle Homes: The intent of the review was to ensure other people knew what they were dealing with – we expected the work to be done in two weeks as verbally committed by Lowes, instead we saw workers at our house for less than 12 hours the first week and 30 hours the second week. We kept a log. The detail provided by Miracle Homes is exaggerated with respect to time. The shower base was discovered damaged on Wednesday, 1 Aug. Replacement arrived at Lowes Thursday 2 Aug at 1100. Lowes could not locate Roman who said he would be available but couldn’t be found. Friday, 3 Aug according to Lowes once again no one could raise Roman – no work done. Total work for week – 12 hours max with no one at the house from Wednesday mid afternoon until the following Monday at 1200. Monday, 6 August arrived at house at 1200 and worked until 4:30 PM (not quite late evening). Tuesday, 7 August Roman informed me he would have to cut a hole in the dining room ceiling to install the tub. I exchanged the faucet type (not Roman) to avoid the extra time and mess. We spent about 10 minutes placing the tub. Roman stated he would not paint until everything else was done. Friday as the last day was not a surprise as I had made it clear to Roman that was the case from the beginning. We had a cleaning crew in to do a post renovation cleaning – that was why we asked the door to be kept shut – after the cleaning was done. Roman placed the old tub in the front yard on Friday and said he would pick it up Saturday (didn’t have room in the truck). Then said it would be picked up Monday. Then said Tuesday – then said it would be picked up when convenient to Roman. Picked up late Thursday after a complaint to Lowes. At no time did anyone tell us one more day – we asked for a commitment that it could be done in two days, were initially told they needed three, then increased to five then a refusal to commit to even five days maximum – instead we were told no firm time could be committed. The contractor we called in to give us a completion estimate said part of the floor would have to be removed and the faucet installation fixed and the floor re-laid. He also said no professional waited to paint until all the installation was completed. He also said the vanity should never have been installed in the location it was. Overall, Miracle Homes did not spend the time necessary to get this job done properly.
Gordon, it seems very easy to try to defame someone on the internet. However, it is an offence and can be taken up to the court of law. Here is the documented account of your project. On July 18, 2018 you asked in a text message if the bathroom reno would be finished in 2 weeks (July 30- Aug 10). We had texts exchange & 1phone conversation to make sure you understood in details the process and that the time-frame cannot be promised or guaranteed, that 2-week is an average estimate for a bathroom like yours, but delays may occur. You said your were booking a hotel till Aug 10, because you expected the reno mess. We made a point that if the project would go beyond Aug 10, it would be on the finishing stage, not much dust at that point, so you would be able to stay at home. You said : "I understand .
Started on July 30th (Monday). Demolition took 2 days. During the pick up and delivery of materials (ordered & purchased by you), we found out that the shower base had not been ordered, so we had to wait for the base to arrive. The shower base is the first thing that had to be installed, and it was holding all the rest of the process. Even drywall could not be finished completely, since it all connects to the shower area.
Monday, Aug 6 cancelling his long weekend, Roman delivered your shower base. They installed the base, did the waterproofing for shower, & drywall. 2 people worked on long weekend for you till late evening.
Tuesday, Aug 7, Roman installed the tiles on the walls. Plumbing for freestanding tub and faucet was done that day as well. Then Roman put Ditra on the floor. He and his helper were there all day well into the evening. Note: For the tub and faucet location, you spent a good amount of time with them moving tub & faucet around to pin-point location. Also discussed the options and exchanged in the store the faucet type for the tub.
Wed, Aug 8, Alex installed the floor tile. He finished late in the evening.
Thursday, Aug 9, as the newly set tile needed to dry, they came back in the afternoon. Cleaned the floor, removed the levellers and applied the grout for the shower walls & the floor. Floor grout had to dry again undisturbed.
Friday, Aug 10 Alex installed the shower door in the morning. The plan was to do the paining that day. But while Alex was installing the shower door, you spoke to our office over the phone and put the ultimatum that everything had to be finished that day. You ordered us to bring everything from the garage, informing us for the first time (!!!) that you had planned a vacation leaving Monday, and you had to have the garage emptied for your car to be parked inside, and all the work done to be done that day or never. We explained to you that one(1) more day was needed to finish the job completely. If you'd let us continue that Friday to do our job in the normal order, we would have painted & Monday would have installed cabinets, toilet, free-standing tub & floor transition. Instead, you insisted on your order of install the vanity with linen tower and the toilet that day. You were in the room choosing the exact spot for the vanity & the tower. The vanity could be moved left and right a little, but, in general, it was determined by the existing vanity light connection, which you did not ask us to move. You personally directed Roman as to were to put the vanity and the tower exactly in relations to the light fixture. Roman was literally moving the cabinets left/right, while you were pointing how much to the right-left to move the cabinets.
You blame us for the delay, vanity location and not painting first. All of these accusations are directed to the wrong side, and quite frankly are very puzzling for us, being so unreasonable, as well as your attitude toward people working in your home, since you shut off the air circulation in he house for your wife disliked dust, you made people work in +35 C++ heat without AC or fan or being allowed to open the bathr door. However they did not raise this issue with you then, but they should have.
Peter from Stittsville
Yuri and Roman plus other members of the Miracle Homes Team, completed a bathroom renovation for us in preparation of the sale of our home in 2014. We were so impressed with his honesty, creative and cost savings suggestions, calibre of workmanship that we had him put in a brand new bathroom and renovate our ensuite in our new home.
This year we plan on having the team back to help us with other renovation projects!!!
I hired Yuri to redo my familyroom fireplace and couldn't be happier. He had one of his crews ( Maxim ) come and do it (very professional). I was so pleased I have them coming back next week to retile my entrance way, bathroom and laundry room. I will let you know how it turns out but I'm sure it will be the same result.
Miracle Dream Homes has a TrustScore™ of 3.7. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2003|
|Member of TrustedPros Since||2010|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Crown Moulding, Baseboards, Wainscoting, Chair Rails, and Picture Rails, Wall Panels, Coffered Ceilings, Door & Window Casings, Fireplace Mantels & Surrounds, Media Center Build-ins & Surrounds, Build-in Shelves & Build-in Furniture. Paint or Stain Grade work. Quality, and Craftsmanship work.
Bathrooms with special accessibility needs to showers, tub, vanity or toilet, professional contractors, quality installation and guaranteed workmanship. We service entire Ottawa area from Kanata and Stittsville to Orleans and Cumberland. Contact us for your special accessibility bathroom needs.
Tiled floors, Tiled walls, Tiled kitchen Backsplashes are simply timeless. Though installation of tiles in not rocket science, yet it takes a lot of skills that only comes with years hands on experience and knowledge that is passed down thru generation. Tiling is beautiful, and timeless.
Complete turn key solution we do it all. From Planning your basement to helping you set furniture in a finish project. Quality craftsmanship, attention to details, on time and on budget, are some of our main characteristics. We go an extra mile to make each project a Miracle Dream Project.
Heated tile flooring is very affordable and desirable feature for your home. Not only it will increase your homes value, but it will give you year of bare feeted enjoyment. We are certified Schluter Heated floor installers.
Miracle Dream Homes is Ottawa-based remodelling, renovation and general contractor company. We specialize in remodelling and renovation of existing homes, including basement renovations and finishing, bathroom renovations, kitchen renovations, tile flooring installation, and general contractor work
Creating functional and beautiful homes is more then our job it's out passion. We love what we do, from start to finish of each project, it's more then a job to us. We work very hard to stay on top of newest trends in design and technology to provide the best outcome to each client and project we work on.
"Choose a job you love, and you will never have to work a day in your life" - Confucius
|Main contact(s)||Yuri York|
|Listed with TrustedPros since:||2010|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Licensing information||Licensing information available upon request|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.