Monsieur Drain has been servicing the greater Montreal and surounding areas since 1990. Monsieur Drain is a division of Howard Cohen Plumbing We are fully equiped with the latest equipment. Our services include Unblocking, Camera Inspections, High Pressure Jet Cleaning, Excavation Of Main Drains And French Drains.
Garbage of a company. Liers and cheats. They charge an arm and a leg and they pretend they are doing the job and when they did nothing at all. They came to me charged me 6 bills said the problem was fixed and yesterday the same problem occurred. They tell me it will cost me more because it seems to be a more serious problem. Which they caused themselves. Rip off will never deal with them again
Would never call again or refer anyone to Monsieur Drain.
Our experience with Monsieur Drain has left us feeling extremely ripped off.
We called Monsieur Drain after finding them on the internet for a google search. What a mistake. Here is why:
We purchased a new house and there was a hole in the Drain Stack pipe, (needed to be fixed asap).
I had a quote from Pur Plumbing for $205+tax (who was a delight to deal with, they came for the inspection and wrote up a quote for the repair necessary). They couldn't fix it because it was not our house yet. We tried to get them to fix the issue but they were not available for the repair on the day we purchased the house.
So, Monsieur Drain was called and given a description of the issue. They sent in their representative. He was a little rough around the edges but I could manage. The power was out at the time, and well he decided to wait. (Of course we pay by the hour). Then he decided to go to Rona to purchase the parts needed for the repair. (um ok, guess he didn't have them in the truck?... still paying by the hour). He returns and says I can't work without power, but I can tape it for you and that should fix it temporary. He knocks over shelves that are in the area because he needs more space, almost rips the light from the ceiling doing so. (At this point I was frustrated that he was going to do a very temporary fix and knocked over the shelves that had empty glass wine bottles in them that I'll need to clean up when this guy leaves.) So he goes to the pipe wraps it very sloppy with Tuck Tape. Then writes me a bill for $262.14. (Charges me for the tape and 1.5 hours). (Wait.. he could see well enough to tape the pipe but not fix it? why didn't this guy have a flashlight or battery powered tools if he wanted more light?)
I discussed the situation with my wife and we called Monsieur Drain feeling completely ripped off by this very negative person with no respect for our home. The person on the phone apologizes and tells us that they can send him back but won't charge us for Labor. So very hesitantly we agree. He comes back, fixes the issue then charges us another $266.74 which included another 1.5 hrs of labor.
I contacted the same person who told us about the free labor and was told "I’m sorry but there really isn’t anything I can do" as if there was a misunderstanding.
Monsieur Drain will never come back to my home and would suggest you avoid using them as well. We have dealt with two other Plumbing companies since then and they were both very pleasant to work with, and even after paying $500, I feel that I was getting what I paid for.
I can confirm with the other reviewer. they never fixed the problem even though i told them exactly what it was. They thought i was stupid and tried to sell me a new fixture cause the bolts were loose. (all that had to be done was tighten them). In the end i had to do the research buy the parts and fix the problem myself.
Monsieur Drain has a TrustScore™ of 2.2. The average TrustScore™ for other businesses providing similar services in Montreal and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1990|
|Member of TrustedPros Since||2012|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
|Main Contact(s):||David Kellner , Howard Cohen|
|Listed with TrustedPros since:||2012|
|Accepts credit cards:||No|
|24 Hour emergency Service:||Yes|
|Licensing Information:||Contact Monsieur Drain to request licensing info.|
|Insurance Information:||Contact Monsieur Drain to request insurance details.|
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