Monsieur Drain has been servicing the greater Montreal and surounding areas since 1990. Monsieur Drain is a division of Howard Cohen Plumbing We are fully equiped with the latest equipment. Our services include Unblocking, Camera Inspections, High Pressure Jet Cleaning, Excavation Of Main Drains And French Drains.
I call MONSIEUR Drain at 930 Saturday night and two guys showed up within an hour of me calling. I had almost two feet of water in my basement. Maxim and TASSO went to work quickly to clear my drain. Water went down within 10 min. Then they did a camera inspection and it showed that my drain was broken and full of roots. So I signed a deal for them to change it on Monday. They showed up at 730am as promised and had the job done by the end of the day. They did a great job and I was supper happy with the way they took care of my problem. As a side note I read the 3 rewiews on this site and was really shocked by what people said about MONSIEUR drain. I did not feel
That way at all about this company and I would recommend them for any of your plumbing needs. Five star guys keep up the good work.
Do not call these people for anything. They lied the whole time about the extent of the job they were doing. They charged extra for things that were way overpriced and they used the absolute cheapest materials they could find. They didn't even finish the entire job, I had to do some of the work for them and provide materials that they didn't have. They were slow and took 3 days longer than they told me. They were rarely on time, in fact they were 3 hours late on the first day and I was the first job of that day. And the job isn't done so I will have to hire someone else to finish it. They lied to me and ripped me off. Don't ever trust them and do not call them for anything.
Garbage of a company. Liers and cheats. They charge an arm and a leg and they pretend they are doing the job and when they did nothing at all. They came to me charged me 6 bills said the problem was fixed and yesterday the same problem occurred. They tell me it will cost me more because it seems to be a more serious problem. Which they caused themselves. Rip off will never deal with them again
Would never call again or refer anyone to Monsieur Drain.
Our experience with Monsieur Drain has left us feeling extremely ripped off.
We called Monsieur Drain after finding them on the internet for a google search. What a mistake. Here is why:
We purchased a new house and there was a hole in the Drain Stack pipe, (needed to be fixed asap).
I had a quote from Pur Plumbing for $205+tax (who was a delight to deal with, they came for the inspection and wrote up a quote for the repair necessary). They couldn't fix it because it was not our house yet. We tried to get them to fix the issue but they were not available for the repair on the day we purchased the house.
So, Monsieur Drain was called and given a description of the issue. They sent in their representative. He was a little rough around the edges but I could manage. The power was out at the time, and well he decided to wait. (Of course we pay by the hour). Then he decided to go to Rona to purchase the parts needed for the repair. (um ok, guess he didn't have them in the truck?... still paying by the hour). He returns and says I can't work without power, but I can tape it for you and that should fix it temporary. He knocks over shelves that are in the area because he needs more space, almost rips the light from the ceiling doing so. (At this point I was frustrated that he was going to do a very temporary fix and knocked over the shelves that had empty glass wine bottles in them that I'll need to clean up when this guy leaves.) So he goes to the pipe wraps it very sloppy with Tuck Tape. Then writes me a bill for $262.14. (Charges me for the tape and 1.5 hours). (Wait.. he could see well enough to tape the pipe but not fix it? why didn't this guy have a flashlight or battery powered tools if he wanted more light?)
I discussed the situation with my wife and we called Monsieur Drain feeling completely ripped off by this very negative person with no respect for our home. The person on the phone apologizes and tells us that they can send him back but won't charge us for Labor. So very hesitantly we agree. He comes back, fixes the issue then charges us another $266.74 which included another 1.5 hrs of labor.
I contacted the same person who told us about the free labor and was told "I’m sorry but there really isn’t anything I can do" as if there was a misunderstanding.
Monsieur Drain will never come back to my home and would suggest you avoid using them as well. We have dealt with two other Plumbing companies since then and they were both very pleasant to work with, and even after paying $500, I feel that I was getting what I paid for.
Monsieur Drain has a TrustScore™ of 2.6. The average TrustScore™ for other businesses providing similar services in Montreal and the surrounding areas is 3.5. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1990|
|Member of TrustedPros Since||2012|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
|Main contact(s):||David Kellner , Howard Cohen|
|Listed with TrustedPros since:||2012|
|Accepts credit cards:||No|
|24 Hour emergency service:||Yes|
|Licensing information:||Contact Monsieur Drain to request licensing info.|
|Insurance information:||Contact Monsieur Drain to request insurance details.|
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