We hired Mr Kitchens and their sibling company, Olistin Homes, to do a full renovation for our kitchen, a project in the $100,000 range. So in a way this is not a small, common renovation.
The problems we had so far (the renovation is still not finished - it was supposed to be finished next week but we are now off track schedule wise) are so many that it is getting hard to keep track of everything. I will try to be as accurate as possible so here is an initial list:
- During the design phase their designer had no clue about many trends in the industry, about new appliances and the worst, the regulations that dictate where you can install appliances like ovens for example (ie minimum height off the ground as per the Canadian code). I was able to catch all these mistakes before things were actually purchased and fabricated only because I always want to understand how things work, their installation procedures, the latest trends and so on. Resuming, I had to do a lot of the work the designer should be doing as they were being paid to do it.
- They subcontract most of the work to other people. Problem is they never showed up to actually see what these people were doing. The person responsible for the site, Mr. Mario Marnier, showed up a single time after I complained about the many mistakes being done like electrical wires in the wrong location (off the tile, right were people were supposed to be sitting in the island!), very poor tile work (many had to be redone) and so on.
- The tile contractors simply 'forgot' to close off the area they were working on so we basically had cement dust all over the house. Once we complained they tried to enclose the area by STAPLING plastic sheets to the walls. So we got wall and damage painting.
- The opening for the fridge was miscalculated as they apparently cannot read installation instructions from the vendors (even though they asked me for the exact models, etc). End result, a fridge that requires a 36" opening could not be installed in a 35 1/4" one, requiring a whole wall of cabinets to be dismantled, moved, patched and repainted.
- Given all the above everything got delayed and pushed schedule wise. All this after I had paid for EVERYTHING in full. So they do demand full payment but do not deliver on what is promised. Make sure you only pay them once ALL is delivered, finished and you are 100% satisfied.
- Cabinets way off from the countertops (too high). Normally you wait for the countertops to arrive THEN you install the cabinets. Not them. End result: massive gaps requiring fillers, silicon and so on.
I could go on and on on all the issues we had with Mr Kitchens and Olistin Homes. I am sure at the end, after a lot of complaining and hassle, things will be sorted out/addressed. But that is beyond the point.
If you want good design (especially considering a $100,000 budget) and a hassle free experience, look anywhere else. Mr Kitchens is not the company for you. For that reason I cannot recommend them to anyone.