Response from Mr Roofer Inc
We are sorry how this project went and we are in no way proud of the facts that occurred.
We completely understand your frustrations. However, you failed to mention very important facts regarding this situation. Please not that in future reviews that the facts must be stated if your going to leave a negative review as it may lead to legal issues such as slander and defamation of character.
Mr. Roofer was notified through our supplier that materials were onsite prior to us starting the project. However only 50% of the materials where delivered. We already started a portion of the project and since we had materials to enclose the area which was opened we did our very best to water tight the area which we started.
While the rest of materials where being waited upon from our supplier a leak did occur during a massive thunderstorm which lifted the tarp at the peak and let water penetrate.
Mr. Roofer Inc. replaced all water affected areas, demolition, carpentry, insulation, vapor barrier, drywall, taping & painting at no charge to you as we should have being it our fault.
Mr. Roofer Inc. also at no charge to you, installed brand new 5" seamless eaves trough, new steel flashing's up walls and on front column of house as you requested. Mr. Roofer Inc. also gave you at cost new ice rails around the perimeter of the roof. All these extras we did for free added up to about $5,000 and we did not expect a single dime in return as our way of saying sorry and thank you for your patience in regards to how your project went. Mr. Roofer Inc. also did not request full payment until we performed all work which we promised to perform, i.e. trough, flashing, ice rails and interior work.
Please take in to consideration that the job was finished in two days of having our sloped roofing crew onsite which is dedicated to all sloped roofing projects as our flat roofing division is dedicated to flat roofing and so on.
The minor issues which we pointed out where fixed immediately and you were happy with roof once completed.
When Mr. Roofer Inc. received the call that you had an water issue we sent our team out to evaluate and fix the problem immediately. The leak was caused by an external plumbing flange and we fixed it and explained in detail the problem. An external flange which is made of a lead liner, this liner when placed over a rib can cause a cavity if there is any shifting involved with the property, it was replaced and no leaks have or will ever occur again. If there is Mr. Roofer Inc. will be happy to come and fix any problems, though we do not ever expect problems with our products, minor details can be missed.
Mr. Roofer Inc. performs hundreds of installs a year and we have never encountered such problems since our opening in 2008 and in response to this job going south, we have implemented pre cautions and steps to see that a problem like this never occurs on a Mr. Roofer Project again.
We are truly sorry for your experience and even though we feel we have made up for our mistakes we would like to offer you even more. If you wish to have any exterior work performed we would love to make it up to you in any way possible. We want to earn your trust in Mr. Roofer Inc. once again and by doing so we will give you 20% off any work which Mr. Roofer Inc. performs and if the project is not executed in a way which we promise then Mr. Roofer Inc. will perform the related work absolutely free of charge.
Customer satisfaction is and always be our main priority and this project was an eye opening experience which made us realize that we are only human and its not about what happened but what we did to fix the problems and preventing future occurrences from ever happening again.
Sincerely Mr. Roofer Inc.