This Toronto area roofing contractor is rated 1.0 from 1 review with a TrustScore of 0.6. Services offered include roofing, power washing and window cleaning work. Read their reviews, ask about license and insurance information, and request a quote.
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Nakee Home Services (two men out of a vehicle) knocked on our door when my 88 year old father was home with my 87 year old step moather and quoted him $150 to clean our eaves then and there to which he agreed. They started work then claimed they found a roof hole that had to be fixed immediately which they say they did using a few extra roof shingles he had. This all took less than 3 hours and they demanded $600 cash payment. He had to go to the bank. I help my father on all work issues and when I heard this I called the phone number on a sign they posted on his front lawn wanting to discuss my concern they overcharged my father. A man named Victor (he refused to tell me his last name and the website has no further information) started swearing at me and then hung up without allowing me to speak or explain my concern. THIS COMPANY TAKES ADVANTAGE OF VULNERABLE SENIORS. STAY AWAY!!
Hello Jill,
This comment was brought to our attention from a few of our loyal customers. I am sorry that this is the interpretation of your experience with us, but we pride ourselves on good customer relations. We are always seeking to be as honest and as professional as possible.
To address your review:
1) "Two men knocked on our door."
It was your father that contacted our company, in regards to an estimate for eaves trough cleaning. We do not solicit nor sell door- to -door services.
2) "They started work then claimed they found a roof hole that had to be fixed immediately."
Our team did discover a hole on the garage roof, which your dad was able to personally have a look at. Then was able to make an informed decision to have it fixed by us. Our interaction with your father was pleasant and amicable. He agreed that there was a hole in the roof that needed to be fixed and that it was caused by the raccoons which was an ongoing issue.
3) "This all took less than 3 hours and they demanded $600 cash payment." Our team was there over 3 hours, since additional work was done as per your father's request. Refer to list below. Our company offers several methods of payment and would never demand cash. It is the customer's decision to choose how they prefer to comfortably pay. In addition, there was a 20% senior's discount that was given to your father.
a) Cleaning the the garage roof due to a substantial amount of raccoon feces, and cleaning the entire upper roof.
b) Trimming the trees overhanging the garage roof
c) Removing the ivy that was growing over 90% of the eaves trough
d) Cleaning the eaves trough
e) Fixing the hole on the roof
f) Sealing two corners of the eaves trough
4) Also, due to the nature of your phone call, we had no other choice other than to cut off interaction. Had that not been the circumstance, we would have been glad to hear you out, and try to rectify your concerns.
I would also like to make it clear that your father was more than competent, both physically and mentally. Hence, he had every capacity to make a knowledgeable and well informed decision. We are highly conflicted, because our business with your father ended on good terms, with the request of returning for additional work.
We are sorry for the circumstance.
Nakee Home Services has a TrustScore™ of 0.6. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 1 |
Approved | 0 | 1 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2019 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Toronto area roofing contractor is rated 1.0 from 1 review with a TrustScore of 0.6. Services offered include roofing, power washing and window cleaning work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Nakee Home Services Nakee Home Services |
Alternate Phone Numbers | 416-830-0870, |
Listed with TrustedPros since: | 2019 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Contact Nakee Home Services to request licensing info. |
Insurance information | Contact Nakee Home Services to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.