Namhsak Installations Ltd.

I hired Jeff to do some renovations in my family room. In the beginning, he was courteous, on time, cleaned up each day and kept in touch.

I paid him at the end when the major job was finished, although there were a couple of minor things to finish including 9 feet of matching baseboard. Six months have passed and Jeff has still not come by to finish. I started calling him to ask him to come and finish the job. He didn't come by when he said he would, he didn't take my calls and he didn't return my calls. When he finally did, he told me he could not find the matching baseboard. I decided to take it upon myself to call around and try to find the baseboard. The first place I called informed me they had plenty of that particular baseboard (I just e-mailed a photo!). I let Jeff know that I had easily found the baseboard and told him where to pick it up. He did and brought it over to my place but told me he was too busy and that I would have to stain it myself. Fortunately, I measured it first and discovered it was over a foot too short. At this point, I am very frustrated with Jeff and have decided I will exchange the baseboard myself, stain it and get someone else to install it.

LESSON LEARNED -- NEVER pay your bill in full until the job is finished completely.