This Toronto area plumber is rated 4.0 from 17 reviews with a TrustScore of 2.1. Services offered include plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
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Do Not Use!!!
New Canadian Drain and Plumbing, Plumbing Drain Waterproofing Company in GTA
They did some work for us and their work was not up to code, which ended up creating a big problem. We have reached out numerous times and they are not fixing the problem that even their own supervisor Shendon said was not done properly. Please save yourself the trouble and do not use this plumbing company.
Very prompt, courteous, clean, professional service. Mr. Winford McGregor attended to the problem efficiently. Am very pleased with the experience and will call on them again in the future.
We are pleased to hear that you were satisfied with Winford's efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs. Thank you from New Canadian Drain and Plumbing.
Got frozen pipe issue and called them. They can not get full house water working. So they cut the pipe said will connect when weather warm and left one bath room without water for whole winter. But still charge me around 1000$ full service fee. When called them few days ago to re-connect the cut pipe they asked 480$ + hst again. Called the company and they said it is between me and contractor. Not honest company do work like this way.
Liked the reviews. Habib came on time, checked the toilet & gave me an estimate $285.00 I said fine, then said a piece was broken (Toto tall high end toilet ) not sure if he could get the piece. He phoned from Home Depot said they could not get the piece. Suggested a new toilet. Habib met my son (lives in condo) 6'1" 250 lbs. Installed cheapest & smallest American Standard toilet. Retails for $138.00 charged me $791.00
Doreen Cluett
We received David's pump service from New Canadian Drain & Plumbing Litd evening on May23,2019 . He came to my home quickly on time by appointment time. He checked the pump and gave us good and details information. He let us feel very friendly and professional skills. He did very good job! I feel very lucky to have his service!
Jeffrey from Stouffville
New Canadian Drain and Plumbing Ltd did plumbing repair in my home, during which time my LED Smart TV was irreparably damaged. They then refused to pay for any damages or replacement. The plumbers moved it on its stand to do pipe replacement in living room wall, and they witnessed it clearly working before they moved it. After the work was completed my partner and I patched the drywall that had to be opened. When we went to move stand and set back, the TV screen had a huge splintered crack across it. We took photos of the damage naturally assuming the New Canadian Drain and Plumbing's insurance would cover the damage. We sent the photos to them by e-mail, and they insisted on sending one the plumbers to inspect the damage. At this point, the broken set was on our porch as garbage. The plumber, Ozan Kaya, came to 'inspect it' and said to me one the phone "looks like someone dropped it" and denied any responsibility for the damage. He then asked who else has had access to the space, trying to place blame elsewhere. After several e-mail exchanges New Canadian Drain and Plumbing the proceeded, in print, to blame ME for the damage and accused me of being a liar. From their e-mail:
"Based on the pictures that you provided to our office of your television, it looks like you attempted to move the television back to its original position but dropped it and cracked the screen and now you are trying to blame our plumbers. We are an honest and reputable company and we take full responsibility for our workmanship. However, we will not take responsibility for any damages to your property due to your own negligence."
It is certainly possible hefting large pipes around that all day the plumbers were not aware of the damaged they caused, but they would not even entertain the idea that they had any responsibility. Regardless, is a company "honest and reputable" that dismisses the claim of a long-term client that has spent almost 10K with them over the last decade over an $800 Tv set? And calls a client a liar in print on the word of their staff on whose watch the damage happened? It is very disheartening to allow someone into your home, damage your property, deny responsibility and insult you. We were long-time clients of this firm and had also given them many referrals based on their good workmanship. No more. Also see how bitterly they contest any other negative reviews om any review site.Good plumbers maybe, petty and irresponsible business people, definitely. Allow these people into your home and near your belongings at your own risk.
NOTE: The rebuttal to this review contains outright lies. I was not present during several hours of the day long job, as they falsely claim. AND had their team inspected the TV on their exit (they did not), they would have seen the same damage we discovered.
Hi David, as we stated to you earlier, when our plumbers performed work at your property, you were present when they carefully moved your television and placed it away from the work area. You were also present and observed our plumbers throughout the course of the work. From the initial relocation of your television, our plumbers did not touch your television again.
Once our work was completed, you informed our plumbers that it would not be necessary for them to put the television back in its original place because you would be doing the drywall that same evening. Our plumbers took note that there were no damages to the television when they left your property.
Based on the pictures that you provided to our office of your television, it looks like you attempted to move the television back to its original position when you completed the drywall but dropped it and cracked the screen and now you are trying to blame our plumbers. An impact as drastic as the one on your television would have been noticed right away. You did not contact our office that same evening but waited until the next morning at approximately 9:30 am to contact our office and allege that our plumbers cracked your television and you also requested our insurance information. When we offered for our plumber to return to your site to view the damages to your television, you were hesitant but we sent our plumbers back to your site regardless. When our plumber arrived to your site, you had already placed the television outside on the porch. We are an honest and reputable company and we take full responsibility for our workmanship. However, we will not take responsibility for any damages to your property due to your own negligence.
Armelin Cauli provided same day, effective service diagnosing a cracked pipe, replacing the tap & pipe while explaining costs, options & logistics. He showed me how to prevent future issues and was very pleasant. We needed the leak fixed quickly & he did so with expertise.
Hi Sherry, We are very pleased to hear that you are satisfied with the efficient workmanship and customer service that was delivered to you by Armelin. Please feel free to contact our office for any future plumbing work or inquiries that may arise. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business.
I received prompt service from Jeff the plumber who came to my house right away and fixed by toilet plumbing issue. He also looked at some other plumbing issues that I had and provided me with advise and different options on resolving those issues as well. Excellent work and I would absolutely use their services again. I highly recommend New Canadian Drain and Plumbing.
Hi Tamara, thank you for your feedback on our services. It is always rewarding to hear that our valued customers are satisfied with the plumbing services that they receive from our team of qualified plumbers. Please feel free to contact our office for any future plumbing needs. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Take care.
I came back from 1 week vacation and we found out our basement flooded. It was scary we found new canadian from google we contacted them right away and they plumber came within an hour he did snake and camera and showed us we had roots in the drain. I agreed to him to come the next day and fix the problem. A team came and dig outside our house and fixed the problem.everything got done the same day. They were fast professional and clean.I strongly recommend new canadian drain.
Hi Niloofar, it was a pleasure working with you. We pride ourselves in delivering efficient workmanship to our valued customers and it is always rewarding to hear feedback such as yours. Please feel free to contact our office for any future plumbing needs and we would like to thank you in advance for any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business.
New Canadian Drain & Plumbing Ltd. has a TrustScore™ of 2.1. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 23 |
Approved | 1 | 17 |
Unverified | 0 | 4 |
Suspicious | 0 | 2 |
Overall Rating | 2/5 | 4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2015 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Toronto area plumber is rated 4.0 from 17 reviews with a TrustScore of 2.1. Services offered include plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Igor Boss |
Listed with TrustedPros since: | 2015 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Licensing information available upon request |
Insurance information | Contact New Canadian Drain & Plumbing Ltd. to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.