We are an Ottawa based Newfoundland landscaping company specializing in backyard construction. We take care of every aspect in creating you dream oasis from design to build. We only used the best quality products available in the Ottawa Valley. We do partial makeovers from a simple privacy fence to a full blown landscaping makeover. We take pride in a well read more...
We signed 2 contracts and paid 2 deposits to Johnny in 2016 to have our fence and deck built. They were supposed to be done back to back in the fall. Johnny did come and build our fence and we were very happy with the workmanship, however, he then packed up and told us he had another project to do before out deck. It snowed and we then assumed we would be top of the list in the spring. We contacted Johnny in April 2017 and many times after that always being told that our project would start soon. It is now August 2017 and we have not been able to reach Johnny for over 2 months. We filed a complaint with the BBB and he did not respond to them either. We would like our deposit of over $5000 back!
I had my front, side and back yards landscaped and could not be more pleased with the end result! Right from the start, Johnny and his team were a pleasure to work with and extremely patient with my endless questions and changes.
The stone driveway extension and new front step have added wonderful curb appeal and my backyard was transformed from a mess of weeds to a little oasis. Everything came in on budget and the project was completed on time. I would recommend NewFound and will certainly use their services again. Excellent on both the customer service front and design and execution side of the business.
Absolutely the WORST ever!! Started the job 4 months late, the fence posts had to be taken in and out 4 times before they got them straight, the fist wind storm a whole section of the fence blew out. The gate was not properly hung and wouldn't close properly, he took it off and said he would re-install but NEVER came back! Its still laying on its side in the back yard. He didn't get a building permit for the deck and it had to all be taken out and redone. The composite deck was obviously the first time he installed one. He top nailed the boards that are all suppose to be clipped on. The skirting on the deck is all falling off, he used the wrong kind of glue for composite. He obviously does not know what he is doing and his warranty isn't worth the paper he wrote it on, because he won't come back to finish fixing his mistakes.
We did make some mistakes on the project which we went to great lengths to rebuild, both the fence & deck were rebuilt from the ground up. All of the pictures you have posted are of the project before we rebuilt everything.
We did not get a building permit for your deck initially as one was not required as it is under 24 inches high. We did rebuild this deck completely and did get a building permit as you felt more comfortable in us doing so....which we understood.
We did move the fence posts as they were not correct, not because someone told us to but because they were not correctly installed. Both of the employees who made the mistakes on the fence & deck no longer work for us as we do hold a higher standard than this.
You have not contacted us before writing this review or filing complaint to the Better Business Bureau regarding the outstanding deck skirting issues. This in turn does not give us a chance to resolve any problems that you may be having.
We do understand that you are upset about the situation however we would still like to make things right and uphold our warranty.
NewFound - Land, Fence & Decks has a TrustScore™ of 3.3. The average TrustScore™ for other businesses providing similar services in Nepean and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Services listed by NewFound - Land, Fence & Decks may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2011|
|Member of TrustedPros Since||2013|
Building a fence in Ottawa can be difficult at times, however we have all the tools & expertise to take on any project. We offer a wide variety of fence products & styles: wood (pressure treated or cedar), PVC (4 different brands), wrought iron, ornamential iron, SimTek, chain link.
Building a deck in Ottawa, your options are endless as we have some of the best products in the world. We also do design to best suit your needs, usually with a few basic shapes we can create you a beautifully unque deck that your guests will love. We also offer many different railing types & style.
When landscaping your backyard we are very careful to make every detail visually pleasing. We design & build every aspect in your landscaping project. A carefully orchestrated landscaping crew works together like ants in their nest.
We design & build our sheds & gazebos. We do everything from a small utility shed to the private man cave of your dreams. When desmong you shed we first determine the function of your shed.....are you just storing a few garden tools? Maybe a kayak? Will you be making it into a little workshop?
We offer beautiful & elegant wrought iron fences, railings, fence gates & accessories. We also offer custom stainless steel, ornamental iron, aluminum. We also offer powder coating which is a paint that is sprayed on in powder form and then baked in the oven.
We design and build anything you may require to complete your backyard whether it be a shed, deck or a simple bird house. The transition from design to finish can often be a stressful one for homeowners but not to worry we will be with you until the end.
Before excavation begins we are sure to go over every detail in the plans to make sure we get it right the first time. Any changes will be amended in the plan and we will carry on.
We are an Ottawa based Newfoundland landscaping company specializing in backyard construction. We take care of every aspect in creating you dream oasis from design to build. We only used the best quality products available in the Ottawa Valley. We do partial makeovers from a simple privacy fence to a full blown landscaping makeover. We take pride in a well done project no matter how big or small it may be.
Here's a list of what we do: landscaping, fences, decks, interlocking stone, custom stone work, custom concrete, custom iron fences & accessories, pergolas, water features, outdoor kitchens, landscape design.
We look forward to working with you in creating a backyard for you that will last for a lifetime.
|Main contact(s):||Johnny Vincent|
|Listed with TrustedPros since:||2013|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||Yes|
|Licensing information:||Services listed by NewFound - Land, Fence & Decks may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Insurance information:||Insurance information available upon request|
NewFound - Land, Fence & Decks has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum