Researching several companies we selected Next Restoration who appeared to have a good review record. We contacted them, they arrived promptly to assess the work required to remodel the bathroom and hallway They quoted 3 days for completion of work this excluded the major plumbing as i had my own plumber. They started work promptly and the work appeared to be of a decent standard. From there on the work and the time frame to finish rapidly went downhill. They didn't use cement board in the bath/shower area even though we had told them numerous times, we were also quoted for this work. Their tiling work was of a very poor standard. It took over a day to install a bath/shower door. Their work schedule was extremely lapse a few hours each time, but i had to take a full day off work each time. They were extremely messy leaving dirt and dust throughout the house each time they decided to show. They didn't connect the bath/shower tap correctly also the bathroom sink does not fit properly and the waste pipe leaks. The small portion of base board that was fitted is poorly fitted with gaps. 4 weeks later we had, had enough the work was far from complete, but we told them to collect their tools and leave. The ironic thing is we could have done this work ourselves, but due to work schedules being heavy we decided to hire professionals or so we thought, and now we have to try and correct the mess we are left with by doing it ourselves.
Response from Next Restoration
This is a copy of my email to Donna they have not responded as yet, this is a total surprise to me and the email came from Maureen, Donna's Partner. I dealt with Donna, she hired me and paid me. Both Maureen and Donna were happy with the work and the few concerns I was schedule to correct when Donna called and said her friend is coming on the weekend and they will complete the work so i went and got my tools, gave her money back to pay her friend to complete the work. She gave me a hug and thanked me, I thought we left in good standing until I received the review totally surprised.
From: Brian Dolotowicz
Sent: Sunday, April 03, 2016 1:23 PM
To: Donna M
Subject: Trusted Pros
I hope Mo will put a request in to remove her review regarding my company Next Restoration, Maybe you dont know me that well but I would never leave a job site until my customer was completely satisfied. This review is not correct Please address this, this will severely hurt my business.
You gave me a hug and thanked me and I gave you money back to pay for the help from your friend, You never asked us to leave, the baseboards were installed temporarily because your flooring guy would have to remove them which you were aware of, of course the corners were not fitted yet, the shower door was not completed by Mark and Steve could not find all the parts nor understand where Mark left off, Regarding Mark coming and leaving doing short hours I was never notified till near the end I assumed he was there all day no one said anything to me till the last week, extremely messy I dont think that was fare we swept up every day at leased when I was their and if this was an issue why wasn't I notified I am here to please my clients and will always make things right I thought you knew me as that person I was totally surprised and appalled when I received this message from trusted pros I rely on this site for work and I am not the person you describe in this review please reconsider this review. I can not ever remember you being upset and asking me to leave dont understand and totally surprised