This Paradise area renovation contractor is rated 1.4 from 2 reviews with a TrustScore of 0.8. Services offered include basement, bathroom and deck building work. Read their reviews, ask about license and insurance information, and request a quote.
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Waited for 10 months to have an entry door replaced which never happened. Had to fight to get my deposit back!! One excuse after another!!
It is true that the entry-way door was delayed, however it was 6 months, not 10. The deposit which I retained from Ms. Cooney was used to purchase the door to Home Depot. Due to Covid-19, as well as high demand that came from the Newfoundland & Labrador Home Renovation Rebate Program, many building materials have been delayed for extended periods of time. This is completely out of my control. I kept Ms. Cooney apprised of the delays, every time I received a delay notice from Home Depot. When Ms. Cooney expressed her desire to cancel the work, I submitted a cancellation for the order from Home Depot. As soon as Home Depot refunded the cost of the door, Ms. Cooney was fully refunded. At no time did I take money from her under nefarious circumstances, nor for my own personal gain. I communicated the issues with her on a regular basis, and I have kept all correspondence between us, should this be questioned further.
Was hired to install a completely new basement bathroom (from scratch). Installed the stand-up shower glass upside down and didn’t caulk it, cut our bathroom door too short (left a huge gap at the bottom that you can see under), broke the brand new vanity, then charged us extra to pick up the new one (even though they broke the first one), didn’t paint the closet door, broke the water spicket in our backyard, stole our ladder and only brought it back when we threatened to call the cops. Rocky was arrogant the whole time. I do not recommend this company at all. Avoid at all costs. They are claiming they decided to end the job, however I have attached an email sent telling him we were terminating the contract. Also, he was paid in full, so saying they were only paid for what they did is untrue.
We are very sorry to hear that you had a bad experience with our company. We have a 98% approval rating, and have made thousands of customers happy over the years.
As is the case with countless home renovation projects, unforeseen issues do arise, and we make every effort to rectify these issues as seamlessly as possible. In this particular case, the client requested a number of addition items, that were not included in the contract, but did not wish to pay extra for them. There was a mix up between our ladder and the client's, which was promptly resolved. In the end, due to escalating conflicts with this client, and for the safety of our employees, we did have to leave this job incomplete, but the client was not billed for any work that was not completed.
Thank you very much for your feedback.
NL Complete Contracting has a TrustScore™ of 0.8. The average TrustScore™ for other businesses providing similar services in Paradise and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 4 |
Approved | 0 | 2 |
Unverified | 0 | 1 |
Suspicious | 0 | 1 |
Overall Rating | 1.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2011 |
Member of TrustedPros Since | 2018 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Carpentry, Drywalling, Fencing, Fireplaces, Flooring, General Contracting, Home Additions, Home Construction, Kitchen Renovations, Painting, Plastering, Shed Construction, Stonework, Tiling
This Paradise area renovation contractor is rated 1.4 from 2 reviews with a TrustScore of 0.8. Services offered include basement, bathroom and deck building work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Rocky Jesso |
Listed with TrustedPros since: | 2018 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | No |
Year established | 2011 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Sole Proprietor |
Licensing information | Contact NL Complete Contracting to request licensing info. |
Insurance information | Contact NL Complete Contracting to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.