Northern Rock Tops

I purchased and had installed leathered titanium granite countertops and an undermount sink from Northern Rock.

Overall, other than a few snags, I had a good experience with this company and I would use them again.

My experience in the shop was good, someone was there to answer all of my questions, and I felt absolutely 0 pressure to buy anything. They do have a wide variety of samples available on the floor for you to look at, but if you want to look at the actual slab, there didn’t seem to be a lot of choice. This has no impact on my personal experience because they had the perfect slab for my kitchen and I really didn’t need to look at too many other pieces.

One thing, (this is my first natural stone install so I don’t know if this is normal, it didn’t sound right to me) while they were working on my top (after I chose the style and paid my deposit) they called to tell me that there was a large crack in my slab that they were unaware of at the time of purchase. Their solution was to try to match up the joint with something from their stock that was close. If I wanted the same colouring as my chosen stone, they would have to order it and I would have to pay another $200. Since I didn’t crack it, I’m not sure why I should have paid for it. In the end I asked them to use the other slab they had in stock which was much more brown than our white (veined) and try to line up the joined colours as best they could. In the end it actually worked in my favour because the top they put together is gorgeous and the large brown veined section gets complimented by everyone who comes over.

The install crew (2 guys) did a good job. The top is straight, level, and there was no damage to my appliances, floor or cabinets. They did cut too deep of a notch in the sides trying to fit my range in, but if I keep it perfectly centred it just covers it so that only we know it’s there. The guys also didn’t silicone along the wall (thinking the backsplash was going in right away) but I called and they had someone come out the very next day to fix it.