Northwest Furnace & Duct Cleaning Ltd. has thrived in the new home industry, specializing in construction debris removal. Did you ever wonder why is it so hard to find a good furnace cleaning company? Its because the duct work in your home is hidden so to the average person its out of sight and out of mind. This is why our technicians take the read more...
Northwest Furnace & Duct Cleaning Ltd. began operations in 2010 and has received 2 reviews for an overall customer rating of 3. The average rating for businesses providing similar services in the Calgary area is 4.3. Write a review
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1.3
After repeated attempts to get NW Furnace to go back and finish a job (which we were assured numerous times they would) and learning that in fact my tenants have not been contacted, I think it’s safe to say that there are no plans to do this and I will now be posting reviews. What was supposed to be a straightforward job cleaning out dryer ducting turned out to be a several hour affair that I was contacted for three hours into the job. What was going to be up to a $200 bill turned into a $600 bill, and it turns out the issue was that the hose for the dryer was kinked, which should have been what was checked for first. We were not happy with this and paid $300 for the job, which I wish I hadn’t even done when I now have to find someone else to finish it, as NW Furnace failed to check their work after replacing the hose and the bi-fold doors do not shut properly, are damaging the units as a result and have caused great inconvenience to my tenants. I trusted you from 1000 km away above other companies, and that was unfortunately a mistake. Instead of wasting everyone’s time and delaying this for months, it would have been appreciated if you were honest and advised that you weren’t going to go back and do something that would take you probably ten minutes. You live in the neighboring community, so it’s not as though you’d be going far out of your way. While I would have hired you for yearly cleanings and AC service, I will now not be using your services ever again. I hope it was worth losing that business over. I will be posting reviews widely. You were given a chance to make things right and you decided not to.
We received a call from the homeowner about her dryer ventilation light coming on and she requested us to come out and clean/inspect the dryer venting.
We advised the homeowner about the possibility of a kinked ventilation hose from the dryer to the wall ventilation prior to us even going out for the service and asked them to do their due diligence in assuring this was not the case.
We received a call back requesting the service as the dryer manufacturer told the homeowner they would not come out for any warranty issues in regards to the dryer if the venting was not checked first. The homeowner had then advised us that she lived out of town and needed to provide her tenants with a working washer and dryer as per her lease agreement with them. Therefore she has requested the service.
The stacked dryer and washer unit was already pulled out of the closet and disconnected prior to us arriving on site.
We went out and throughout the process ended up having to crawl into the attic due to the fact the dryer ventilation exits out the roof. We had taken apart the piping and inspected it thoroughly and put it all back together which takes time, we advised the homeowner prior to entering the attic of the additional charges and she proceeded to tell us to do whatever needed to be done in order to solve this issue for her tenants.
We advised the homeowner of our findings that the venting in the attic was not blocked and our conclusion was that the dryer/washer was most likely pushed too far back into the closet causing kinking the flex tubing from the dryer to the wall ventilation in result causing the overheating issues to the dryer due to no air flow. Which we initially advised for them to check prior to us arriving!
We replaced the dryer venting from the dryer to the wall with new venting, we then helped the tenant put the washer and dryer back into the closet and tested the dryer for an additional 30 minutes ensuring the dryer venting light did not come back on.
We had then sent the homeowner the bill and even cut down some of the hourly rate she should have been charged and she became upset and started crying, and stated that she could not afford to pay the bill.
After 3 weeks of us trying to call for payment her boyfriend called us back and stated he thought the service was not worth what we had charged and he could have done it himself, he stated they were only willing to pay 300 dollars for the service and that was it.
They called us requesting for us to go back out and "adjust" the washer/dryer unit 1" which is something that can be done by the tenant, we stated that we had not been paid for the service and until payment was made in full we would not go back out.
She and her boyfriend have now gone and posted negative comments about us all over the internet which is unjust and not a true representation of the entire situation.
4.7
Good service. Fast and friendly and explained things well. The one complaint I do have however is that I am having a couple issues now and called/left a message and have not heard back. It's been 2 weeks since I called.
Northwest Furnace & Duct Cleaning Ltd. has a TrustScore™ of 2.4. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 2 |
| Approved | 0 | 2 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | 3/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
Available upon request
|
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Yes |
| Company Website | Yes |
| Social Media Profiles | |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2010 |
| Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Our customers are as unique as we are. We carry a wide range of products to ensure your homes HVAC system is in excellent working condition, from Air Conditioning to a new Furnace, and everything in between, call us today for a free quote on your HVAC services.
Our customers are as unique as we are that is why our technicians take the time to educate home owners on a fundamental part of their home. Your home's HVAC system plays a crucial role in maintaining your home comfort.
Need a new hot water tank? Want a tankless water heater? Maybe you just have a leaking toilet, we can help. Call us for your free quote on all your plumbing needs.
Need a new hot water tank? Want a tankless water heater? Not sure exactly what you need/want? Call us to have all of your options explained to you and receive your free quote for the services you choose. Our Customers are as unique as we are, our technicians take the time to explain your options.
Northwest Furnace & Duct Cleaning Ltd. has thrived in the new home industry, specializing in construction debris removal.
Did you ever wonder why is it so hard to find a good furnace cleaning company? Its because the duct work in your home is hidden so to the average person its out of sight and out of mind. This is why our technicians take the time to walk you through your homes hidden duct work system, showing you every step of the way the process involved giving you tips on how to improve your homes indoor air quality.
We value your input, after all it is your home you should know what is happening behind your own walls.
Visit our website and see our checklist for furnace cleaners.
Chances are if you are building a new home in Calgary we will be cleaning the furnace. We guarantee that it has been cleaned properly.
Northwest Furnace & Duct Cleaning Ltd. prides itself on being a company that provides their clients with the service they expect, taking the time and consideration that every job requires.
We service Calgary, Chestermere, Airdrie, Balzac, Crossfield, Okotoks, Cochrane, and High River.
| Main contact(s) | Tony Bourne |
| Listed with TrustedPros since: | 2013 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | No |
| Accepts credit cards | Yes |
| Year established | 2010 |
| Offers financing | No |
| 24 Hour emergency service | Yes |
| Legal structure | Incorporated |
| Licensing information | Licensing information available upon request |
| Insurance information | Contact Northwest Furnace & Duct Cleaning Ltd. to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Northwest Furnace & Duct Cleaning Ltd. has contributed 2 responses to the following questions posted in the 'Ask the Pros' forum
