Number 1 Movers

They lied about timelines, they didn't include things they agreed to in their contract, they didn't list many of our items, they damaged thousands of dollars of our furniture, and left us sleeping on the floor for 10 days. All that without so much as an apology. Their thank you was to overcharge us. Avoid. Avoid. Avoid.

Run!!!!! Do not walk away from these people.

I went to the BBB looking for a company. Boy was that a mistake!!!! Here's a link to my complaint, which they never resolved or took any ownership of. https://mwco.app.bbb.org/complaint/view/1449574/c/u67f3r

In short, booked over a month in advance & they called the day of telling me the truck was in an accident & they could move me a month from then! The boss of the company spent hours trying to get his staff not to service me, but service another client...delayed my move, costing more, said 3 movers, I got 2, their truck disappeared for an hour commuting between spots. They damaged more things than I have ever had in my 20 moves over the years. I actually had to call the police at one point.

Bottom line is it was the way management handled the situation and me. He was disgusting, unkind, bullying etc.

I wonder in the end if it was because I am a single woman that he felt entitled to treat me like dirt.

You have been warned. There are so many reputable, good companies out there. Do not waste time or money on these!

Hire LITERALLY anyone else! I cannot even express my disappointment with the atrocious state of service rendered by Number 1 Movers with our long distance move. Not only did our delivery arrive nearly 10 days after the quoted date of arrival, but no customer service representatives that I called during the course of the delivery could confirm the state of my delivery, its location, whether items had been collected or even how many were collected. Several pieces of furniture were broken or severely scratched and we still have not received 2 pieces of furniture and it has been more than 2 months. With the millions of moving companies available to help with long-distance moves, I cannot stress enough what an awful experience working with this company was. I have no clue how they have a somewhat decent rating, because every aspect of their business practice is awful: communication, execution, quality, value.

Number 1 Movers has abysmal communication, is utterly incompetent, fails to fulfill their deliveries and is as expensive (or more) than other services available. I regret having to continue to deal with this company to return my lost items. Not only have they failed (over the past two months since the delivery!!) to connect me with anyone who can actually provide information on the whereabouts of my items, but they just deny liability on the grounds that they hired subcontractors for their deliveries and pick-ups. I just want this awful ordeal to end.

If you are considering hiring this company, instead go and hire literally anyone else. Hopefully you can avoid this nightmare.