For nearly 30 years, home and business owners throughout the GTA have trusted Nusite Contractors with their building and home improvement needs. We are experts in Foundation Repairs, Underpinning, Basement Waterproofing, Basement Lowering, and Weeping Tile/Sump Pump installations and repairs. Our professional advice and timely, read more...
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I have been fighting with Nusite since September, 2016 in the hope they would step up and do the right thing by fixing the weeping tile job they botched in June 2016.
I started with a damp basement and they gave me a WET one!
Here are the nuts and bolts of how wrong their job went and the financial impact their carelessness has had.
From the very first phone call after the flooding through all the months of stalls and flip/flops, Nusite has done nothing to actually fix my home. They offered excuses and contradictory reasons as to why the flooding was now happening ... Sure, they offered band-aid solutions ("We'll put in a sump pump for free.") Irresponsibly, they expected the foreman who lead the work to return to "fix" it (A "You Made This Mess" attitude) only firing him when months went by and nothing was done. Finally, they reluctantly agreed to a refund; however, they reneged on it a week later because they they didn't want to pay me back for the botched exterior work when my insurance company was now going after them for the damage caused in my INTERIOR basement: Damage and flooding that all inspecting parties agreed was caused by Nusite's poor work.
At a financial burden, I consulted construction experts. I was told I needed to give Nusite the opportunity to fix their work, that the best I could do was to hire a structural engineer to assess and oversee their work and plan the repair.
And so again, at extra expense, I hired the engineering firm recommended to me. After an investigative dig with the engineer and Nusite, the detailed report of November, 2016 was damning: Little to no parging; yellow jacket mesh, supposed to be encased, was left visible and not covered in the necessary water proofing; dimple boards had not adhered properly, etc, etc.
The winter of 2016-2017 had Nusite and the engineer trying to hammer out a plan of action. But by May 2017, after months of too patiently hoping that Nusite would come through, I realized that they would only ever work on my property again with an eye to mitigating their financial losses.
I had to start my research for a replacement company. I gave every prospect the engineer's report outlining how all previous work and materials needed to be removed and the whole job needed to be started from scratch. On Thursday, June 8th, a second weeping tile/waterproofing company finished the re-work of my house. They did amazing work and helped me document all the errors and deficiencies that Nusite left...
Nusite is the worst company I have ever worked with both in quality, responsibility, and attitude. I have no confidence in Nusite and now feel they are only interested in themselves and their bottom line. Don't just walk away from them: Run!
I have recently moved into an older home in North York, and wanted to deal with the damp feeling in the basement, as we are looking to rent it out. I contacted Nusite, who I had used in my previous home, as well as a few other companies to price out the project. I ultimatley chose Nusite because I felt most confident in their knowledge and sincerity. Other companies offered lower prices for quick fix solutions, but I did not feel that they had my long-term interests in mind. Ryan from Nusite recognized that in order to completley solve the issue, I would need dig around my house and do some concrete foundation repairs and waterproofing. He also took the time to explain to me the full scope of the issue, and the possible solutions so that I felt comfortable with the decision. As I am looking to rent out the basement, I wanted to make sure the issue would be successfully taken care of. I was very happy with Nusite, and would highly recommend them to anyone looking for quality, professional work.
Thanks so much for the review and continued loyalty, Brittany!
We purchased a home over the winter and realized we had a pretty big water leak in our basement during a storm a few weeks ago. We found the Nusite waterproofing company through a neighbour who used them 2 years ago for a leak. Gemil was the estimator who came to our house and was very friendly and spent an house with us going over the problem and what needed to be done to fix it. They sent a team out the following week and repaired the crack in a day. So far we have had 2 good rains and no leaks, so I am very happy about that. I hope I don't have to hire them again for a leak but they did nice work.
Thanks for the kind words, Sarah! We were pleased to have assisted you with this repair.
Nusite repaired a crack in our basement foundation that was leaking water whenever it rained. It was getting worse and we finally needed to call someone in to repair it. Our neighbor originally (a plumber) tried repairing it, but it started leaking again withing a month. Nusite was one of 3 estimates we received. All of them were comparable in price, but the rep from Nusite (I think Eric was his name) was a nicest and spent plenty of time explaining the entire process. Overall I was happy with their service and would use them again.
Thanks so much for taking the time to review our service, Shannon! We were glad to have assisted you with this project.
Nusite Contractors Ltd. has a TrustScore™ of 2.9. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Yes|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1990|
|Member of TrustedPros Since||2012|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
If you're looking to gain ceiling height in your basement, look no further than Nusite Contractors! From benching to underpinning, we can address all of your basement needs.
From exterior to interior waterproofing, sump pumps to window wells, weeping tile systems to basement drain repairs, Nusite does it all!
Cracks in your foundation? Water in the basement? Nusite has been repairing foundations throughout the GTA since 1990.
The work you don't see that makes your basement the space you've always desired! From pouring slabs, footings and walls, to interior/exterior waterproofing, to benching & underpinning, Nusite does it all.
Pouring slabs, installing footings, underpinning and benching, Nusite Contractors has nearly 30 years of experience working with residential and commercial customers for their concrete needs.
Building an addition? Redoing the existing foundation walls? With expertise in all aspects of foundations, Nusite Contractors can help you get everything done for your next project.
For nearly 30 years, home and business owners throughout the GTA have trusted Nusite Contractors with their building and home improvement needs. We are experts in Foundation Repairs, Underpinning, Basement Waterproofing, Basement Lowering, and Weeping Tile/Sump Pump installations and repairs. Our professional advice and timely, dependable service is backed by fair and accurate pricing and one of the best warranties in the business.
|Main contact(s)||Dave Steinberg , Geoff Steinberg|
|Listed with TrustedPros since:||2012|
|Warranty||Warranties vary depending on the type of project but generally range in the 10-25 year scope.|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Legal structure||Limited Partnership|
|Insurance information||Contact Nusite Contractors Ltd. to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Nusite Contractors Ltd. has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum