Lack of coordination, communication and no sense of urgency
Our tale began with great excitement and is now fizzling with frustration because of lack of action and coordination on the part of OKD. We are now at the end of week 7 of a six week project. For four separate weeks since the end of August, there has been no work or trades in the house, 21 work days with no activity – no wonder it’s behind! We waited nearly two weeks for the dry-waller to appear. We subsequently discovered the trades were working exclusively at another customer who has also just reviewed on this site – and who, btw, is quite correct; the only time anything is on schedule is when John shows up for a cheque.
Throughout, we have been told that x will happen on Tuesday, oh probably Wednesday, maybe next week ... When the cabinetry did eventually arrive (over 2 weeks late because the order was placed just as the factory started its summer shut-down!), some cabinets had been ordered incorrectly and some parts had not been ordered at all! Measuring for counter-tops took place over a week ago and since then - nothing. This week, I asked John for a schedule in writing, “I’ll have it with you Thursday.” On Friday, “it’ll be tomorrow”. Same old story.
The cabinetry is not finished, the backsplash is not in place, appliances sit around the kitchen, the crack in the ceiling (which OKD caused) still needs to be repaired, electrical and plumbing need completion etc. John rarely responds to phone calls and his voice mailbox is always full. When we’ve seen them, the trades have been excellent: polite, professional and always clean up after themselves. It is they who have earned the one star rating I’ve given. However, the management of this project is abysmal.
This has not been a pleasant experience for us and we would never want anyone else to have to go through it. We’re living in chaos with no end in sight.