Professional Tile & Flooring installer. Over 24 yrs exp. Red Seal certified & insured. Exceptional customer service & able to assist with design concepts. Proven customer satisfaction guaranteed with many references. Specializing in shower system, in-floor heating, tear outs etc. Also available for consultation on DYI projects. Very friendly & read more...
Ken Jacobsen laid our laminate flooring in September 2013. Since then, over a period of the last couple of months, the flooring has come up and buckled. Despite promising to come and sort it out, he has not been in contact at all. The first appointment was conveniently "forgotten" because he "didn't write it down", the second appointment was simply missed (he just never turned up). He ignores our phone calls. He does not answer emails. He even ignores the general contractor who brought him in in the first place (whose opinion is "he knows he's done wrong and is obviously deliberately ignoring us). An independent assessment confirmed the damage was through faulty workmanship. Don't touch this guy - he'll do a bad job, take your money, & you'll never hear from him again. His assertions on this web site that he provides exceptional customer service, and that he has proven customer satisfaction are patent lies. My next course of action will be through my lawyer.
Odyssey Tile & Flooring has a TrustScore™ of 1.4. The average TrustScore™ for other businesses providing similar services in Parksville and the surrounding areas is 2.2. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2002|
|Member of TrustedPros Since||2013|
Floor Heating, Flooring, Tiling
Demolition Work, Home Restoration, Kitchen Renovations
Professional Tile & Flooring installer. Over 24 yrs exp. Red Seal certified & insured. Exceptional customer service & able to assist with design concepts. Proven customer satisfaction guaranteed with many references.
Specializing in shower system, in-floor heating, tear outs etc. Also available for consultation on DYI projects. Very friendly & personable.
Give me a call for your free estimate and prompt service.
|Main contact(s):||Ken Jacobsen , Wendy|
|Alternate Phone Numbers:||250-240-3893,|
|Listed with TrustedPros since:||2013|
|Accepts credit cards:||No|
|24 Hour emergency service:||No|
|Licensing information:||Contact Odyssey Tile & Flooring to request licensing info.|
|Insurance information:||Contact Odyssey Tile & Flooring to request insurance details.|
Odyssey Tile & Flooring has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum