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Ken Jacobsen laid our laminate flooring in September 2013. Since then, over a period of the last couple of months, the flooring has come up and buckled. Despite promising to come and sort it out, he has not been in contact at all. The first appointment was conveniently "forgotten" because he "didn't write it down", the second appointment was simply missed (he just never turned up). He ignores our phone calls. He does not answer emails. He even ignores the general contractor who brought him in in the first place (whose opinion is "he knows he's done wrong and is obviously deliberately ignoring us). An independent assessment confirmed the damage was through faulty workmanship. Don't touch this guy - he'll do a bad job, take your money, & you'll never hear from him again. His assertions on this web site that he provides exceptional customer service, and that he has proven customer satisfaction are patent lies. My next course of action will be through my lawyer.
Odyssey Tile & Flooring has a TrustScore™ of 0.6. The average TrustScore™ for other businesses providing similar services in Parksville and the surrounding areas is 2.4. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 1 |
Approved | 0 | 1 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1.3/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2002 |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Odyssey Tile & Flooring has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum